跳到主要內容

簡易檢索 / 詳目顯示

研究生: 陳玉玫
論文名稱: 企業品牌背書於消費者對新產品的信任度與市場接受度之影響
指導教授: 別蓮蒂
學位類別: 碩士
Master
系所名稱: 商學院 - 企業管理學系
Department of Business Administration
論文出版年: 2002
畢業學年度: 90
語文別: 中文
論文頁數: 97
相關次數: 點閱:218下載:115
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 本研究在探討延伸新產品採用企業品牌策略、品牌傘策略與個別產品策略對消費者信任度與接受度的影響,並在研究架構中加入企業品牌知名度、品牌形象與消費者知覺風險為調節變數,探討對三種品牌的調節效果,本研究除了比較三種品牌策略的效果之外,並且著重在企業品牌的背書對信任度與接受度的影響。

    經由前測所挑選的延伸新產品為CD-player、維他命,正式研究採實驗法進行,將企業品牌與產品品牌搭配組成企業品牌策略、品牌傘策略與產品品牌策略三種,並設計包含產品與品牌的平面廣告與正式問卷,探討「品牌策略」、「品牌知名度與企業形象」、「知覺風險」對消費者信任度與市場接受度的影響,因為產品品牌並無企業品牌知名度與品牌形象,所以將之視為對照組,實驗設計為{ 3(品牌知名度/品牌形象:高/高、高/低、低知名度)╳ 2(品牌策略:品牌傘與企業品牌)+ 1(個別產品品牌)} ╳ 2(知覺風險:高、低),共14組,受測對象為大學生,CD-player組的有效樣本數共有415筆,維他命組的有效樣本數為共有416筆。

    研究結果發現,品牌傘策略在消費者信任度方面與企業品牌無差異,但明顯高於產品品牌策略,此外,品牌傘策略的接受度與產品品牌策略相近並且明顯高於企業品牌策略;進一步的研究發現,知名度越高且形象越良好的企業以企業品牌背書能贏得較高的信任度與接受度,知名度高但品牌形象普通的企業也比知名度低的企業較容易獲得消費的信賴,但是以知名度高但品牌形象普通的企業與知名度低的企業所背書的新產品都比較不容易被消費者接受。消費者知覺風險方面,研究結果發現知覺風險的高低對消費者信任度與市場接受度均無顯著影響。

    研究結果顯示,品牌傘的背書效果比企業品牌或產品品牌更能獲得消費者的信任度與接受度,品牌傘兼具企業品牌與產品品牌的優勢,可視為品牌延伸與個別產品品牌的折衷選擇方案,建議行銷人員對品牌傘策略之採用,此外本研究也建議企業品牌知名度的提升與企業形象的經營將對品牌策略的採用與新產品的推廣產生莫大的助益。


    The purpose of this study is to investigate the endorsement effects of corporate brand, to compare the brand strategy with corporate branding, umbrella branding and product branding strategies, as well as to examine the moderating effects of brand awareness, corporate image and perceived risk on the new extended products.

    A { 3(brand awareness /corporate image:high/high、high/low、low brand awareness)╳ 2(brand strategy:umbrella branding, corporate branding)+ 1(product branding)} ╳ 2(perceived risk : high, low)experimental design,and there are 14 between-subject groups designed in this study. The data collected from the college students through color printed advertisements, included 2 extended new products: CD-player, vitamin and 3 brand strategies. The corporate brands, extended new products and new product brands are selected from pre-test. There are 415 subjects in CD-player group, and 416 subjects in vitamin group.

    The results show that corporate umbrella-banding strategy creates more reliable perception toward the new extended product than product-branding strategy does. Meanwhile, umbrella-banding strategy has higher consumer acceptability than corporate branding strategy does. Moreover, corporate endorsement with the higher brand awareness and the better corporate image has more reliable perception and consumer acceptability than with the higher brand awareness and average corporate image does. The new product endorsed by the corporate band with low brand awareness can’t get high reliability and consumer acceptability. However, the moderating effect of perceived risk in this study is not significant.

    Umbrella branding with both corporate brand and product brand advantage is superior to corporate branding and product branding. According to the result from this study, corporate umbrella branding is a relatively better strategy toward the new extended product, which is not similar to the original products. Furthermore, the higher brand awareness and well corporate image are more helpful and efficient for the brand strategies and the promotions of new extended products.

    第一章 緒論
    第一節 研究動機………………………………………………………1
    第二節 研究目的

    第二章 文獻探討
    第一節 品牌與品牌傘策略
    第二節 品牌策略之吸引效果
    第三節 知覺風險

    第三章 研究方法
    第一節 研究架構與假說
    第二節 研究變數的定義與衡量
    第三節 前測
    第四節 正式實驗設計與程序

    第四章 研究結果
    第一節 樣本分析
    第二節 操弄檢定
    第三節 各衡量變數之因數分析
    第四節 產品類別效果分析
    第五節 假說檢定

    第五章 結論與建議
    第一節 結論與討論
    第二節 建議與貢獻
    第三節 研究限制與未來研究方向

    參考文獻

    附錄
    附錄一 前測一問卷
    附錄二 前測二(1)問卷
    附錄三 前測二(2)問卷
    附錄四 前測三問卷
    附錄五 正式問卷

    中文部分
    Ries, al & Laura Ries (1998),「品牌22誡」,劉麗真譯,臉譜出版社,pp.100-158.
    李曉青 (2000),「折扣比例,品牌形象和產品種類對知覺品質和知覺風險之影響以手機和旅遊服務為例」,國立成功大學國際企業研究所碩士論文。
    陳禹璋 (1997),「產品來源國與參考價格對知覺風險之影響-以手提音響與個人電腦為例」,國立成功大學企業管理研究所碩士論文。
    詹智翔 (1999),「由消費者觀點探討高科技產品特性、知覺風險與購買決策過程之研究」,國立成功大學國際企業研究所碩士論文。
    鄭秀倫 (2000),「品牌傘的企業背書效果」,國立政治大學企業管理研究所碩士論文。
    顧萱萱 (1999),「產品線延伸策略對母品產品及競爭產品影響之研究—消費者選擇取向」,管理學報,Vol. 16 (2), pp.349-377
    別蓮蒂 (2002),「企業品牌傘策略之企業名稱背書效果」,未發表之研究論文。

    英文部分
    Aaker, David A. & Kevin L. Keller (1990), “Consumer Evaluations of Brand Extensions”, Journal of Marketing, Vol.54, January, pp. 27-41
    Aaker, David A. (1991), Managing Brand Equity: Capitalizing on the Value of a Brand Name, New York: The Free Press.
    Aaker, David A. (1996), Builing Strong Brand, New York: The Free Press.
    Aaker, David A. (1997), “Should You Take Your Brand to Where the Action Is? ” Harvard Business Review, Sep/Oct., pp.135-143
    Arndt, Johan (1967), “Perceived Risk, Sociometric Integration, and Word of Mouth in the Adoption of a New Food Product,” In Cox F. Donald (Ed), Risk Taking and Information Handling in Consumer Behavior, Division of Research Graduate School of Business Administration Harvard University, Boston, pp.289-316.
    Bauer, Ramaond A. (1960), “Consumer Behavior as Risk Taking, Dynamic Marketing for a Changing World,” In R. S. Handcock (Ed), Proceedings of 43rd Conference of the American Marketing Association, pp.389-398
    Bettman, James R. (1973), “Perceived Risk and Its Components: A Model and Empirical Test,” Journal of Marketing Research, Vol.10, May, pp184-190
    Boyd, Thomas C. & Charlotte H. Mason (1990), “The Link Between Attractiveness of Extra-Brand Attributes and The Adoption of Innovations,” Journal of the Academy of Marketing Science, Vol. 27, pp. 306-319.
    Cox, Donald F. (1967), “Risk Taking and Information Handling in Consumer Behavior,” In Cox F. Donald (Ed), Risk Taking and Information Handling in Consumer Behavior, Division of research Graduate School of Business Administration Harvard University, Boston, pp.604-639.
    Cox, Donald F. (1967), “Risk Handling in Consumer Behavior-an Intensive Study of Two Cases,” In Cox F. Donald (Ed), Risk Taking and Information Handling in Consumer Behavior, Division of research Graduate School of Business Administration Harvard University, Boston, pp.34-81.
    Cox, Donald F. & Stuart U. Rich (1967),"Perceived of Risk and Consumer Decision Marketing -The Case of Telephone Shopping,” In Cox F. Donald (Ed), Risk Taking and Information Handling in Consumer Behavior, Division of research Graduate School of Business Administration Harvard University, Boston, pp.487-506
    Cunningham, Scott M. (1967 a), “The Major Dimensions of Perceived of Risk,” In Cox F. Donald (Ed), Risk Taking and Information Handling in Consumer Behavior, Division of Research Graduate School of Business Administration Harvard University, Boston, pp.82-108
    Cunningham, Scott M. (1967 b), “Perceived Risk and Brand Loyalty,” In Cox F. Donald (Ed), Risk Taking and Information Handling in Consumer Behavior, Division of research Graduate School of Business Administration Harvard University, Boston, pp.507-523
    Dodd, William B., Kent B. Monroe & Grewal Dhruv (1991), “The Effect of Price, Brand and Store Information on Buyers’ Product Evaluations,” Journal of Marketing Research, Vol.28, August, pp.307-319
    Dowling, Grahame R. & Richard Stealin (1994), “A Model of Perceived Risk and Intended Risk-Handling Activity”, Journal of Consumer Research Vol. 21, June, pp.119-134
    Durriya, Khairullah Z. & Khairullah Y. Zahid (1999), “Relationships Between Acculturation, Attitude Toward the Advertisement, and Purchase Intention of Asian-Indian Immigrants,” International Journal of Commerce & Management Indiana, Vol.9 (3), pp.46-65
    Dwyer, Robert F., Paul H. Schurr & Sejo Oh (1987), “Developing Buyer-Seller Relationships,” Journal of Marketing, Vol.51, April, pp.11-27.
    Erdem, Tulin (1998), “An Empirical Analysis of Umbrella Branding”, Journal of Marketing Research, Vol. 35, Aug., pp.339-351
    Garbarino, Ellen & Mark S Johnson (1999), “The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships,” Journal of Marketing, Vol. 63 (2), April, pp.70-87
    Hatch, Mary Jo & Majken Schultz (2001), “Are the Strategic Stars Aligned For your Corporate Brand,” Harvard Business Review, February, pp.129-134
    Holak, Susan L. (1988), “Determinants of Innovative Durables Adoption an Empirical Study with Implications for Early Product Screening,” Journal of Product Innovation Management, Vol. 5, pp.50-69
    Hoyer, Wayne D. & Steven P. Brown (1990), “ Effects of Brand Awareness on Choice for a Common Repeat –Purchase Product,” Journal of Consumer Research, Vol. 17 (2), pp.141-148
    Huber, Joel, John W. Payne & Christopher Puto (1982), “Adding Asymmetrically Dominated Alternatives: Violations of Regularity and the Similarity Hypothesis”, Journal of Consumer Research, Vol. 9, June, pp.90-98
    Huber, Joel, John W. Payne, Christopher Puto (1983), “Marketing Boundaries and Product Choice: Illustrating Attraction and Substitution Effects,” Journal of Consumer Research, Vol. 10, June, 31-44.
    Jacoby, Jacob & Leon B. Kaplan (1972), “Components of Perceived Risk,” In M. Venkatesan (Ed.) Proceedings, 3rd Annual Conference, Chicago: Association for Consumer Research, pp.382-393.
    Kaplan, Leon B., George J. Szbillo & Jacob Jacoby (1974), “Components of Perceived Risk in Product Purchase: A Cross-Validation,” Journal of Applied Psychology, Vol. 59 (3), pp287-291.
    Keller, Kevin L. (1993), “Conceptualizing, Measuring, and Managing Customer
    Based Brand Equity,” Journal of Marketing, Vol. 57 (1), pp.1-22
    Keller, Kevin L. (1998), Strategic Brand Management: Building, Measuring, and Managing Brand Equity, Prentice-Hall, Inc, New Jersey.
    Kimani, Amna & Zeithaml Valarie (1993), “Advertising, Perceived Quality, and Brand Image,” In D. Aaker & A. Biel (Ed), Brand Equity and Advertising: Advertising’s Role in Building Strong Bands, Hillsdale, NJ: Lawrence Erlbaum Associates, pp.143-161
    Kotler, Philip (1996), Marketing Management: Analysis, Planning, Implementation, and Control, 9th ed., Prentice-Hall Inc. pp.444-457
    Laforet, Sylvie & John Saunders (1994), “Managing Brand Portfolios: the Leaders Do It,” Journal of Advertising Research, Sep./Oct., pp.64-76
    Michell, Paul, John Reast & James Lynch (1998), “Exploring The Foundations of Trust,” Journal of Marketing Management, Vol. 14, pp 159-172
    Mitchell, V.-M. & Boustani Pari (1994), "A Preliminary Investigation into Pre- and Post-Purchase Risk Perception and Reduction", European Journal of Marketing, Vol.28 (1), pp.56-71.
    Mitchell, V.-M. & Boustani Pari (1993), “Marketing Development Using New Products and New Customers,” European Journal of Marketing, Vol. 27(2), pp.17-33.
    Mitchell, Andrew A & Jerry C. Olson (1981) “Are Product Attribute Beliefs the Only Mediator of Advertising Effects on Brand Attitude? ” Journal of Marketing Research, Vol. 18, August, pp.318-332
    Moorman, Christine, Rohit Deshande & Gerald Zaltman (1993), “Factors Affecting Trust in Market Relationships, ” Journal of Marketing, Vol. 57, January, pp.81-101
    Montgomery, Cynthia A. & Birger Wernerfelt (1992), ”Risk Reduction and Umbrella Branding,” Journal of Business, Vol. 65(1), pp31-50
    Morgan, Robert M. & Shelby D. Hunt (1994), “The Commitment –Trust Theory of Relationship Marketing, ” Journal of Marketing, Vol.58, July, pp.20-38
    Owen, Stewart (1993), “The Leader Image Power Survey: A Global Assessment of Brand Strength,” In D. Aaker & A. Biel (eds.), Brand Equity and Advertising: Advertising's Role in Building Strong Brands: 11-30. Hillsdale, NJ: Lawrence Erlbaum Associates.
    Peter, J. Paul & Michael J. Ryan (1976), “An Investigation of Perceived Risk at the Brand Level,” Journal of Marketing Research, Vol. 8, May, pp.184-188
    Perry, Michael & B. Curtis Hamm (1969), “Canonical Analysis of Relations Between Socioeconomic Risk and Personal Influence in Purchase Decisions,” Journal of Marketing Research, Vol. 6, August, pp.351-354
    Ries, al & Jack Trout (1998), The 22 Immutable Laws of Marketing Violate Them at Your Own, 1.st ed, HaperBusibess, pp.68-83.
    Roselius, Ted (1971), “Consumer Rankings of Risk Reduction Methods,”
    Journal of Marketing, Vol. 35, January, pp.56-61
    Schiffman, Leon G. & Kanuk L. Leslie (2000), Consumer Behavior, 7th ed. Prentice-Hall Inc., New Jersey.
    Simonson, Itamar (1989), “Choice Based on Reasons: The Case of Attraction and Compromise Effects,” Journal of Consumer Research, Vol. 16, September, pp.158-174
    Simonson, Itamar & Amos Tversky (1992), “Choice in Context: Tradeoff Contrast and Extremeness Aversion,” Journal of Marketing Research, Vol. 29, August, pp.281-295.
    Srinivasan, Ratneshwar, Allan D. Shocker & David W. Stewart (1987), “Toward Understanding the Attraction Effect: The Implications of Product Stimulus Meaningfulness and Familiaity,” Journal of Consumer Research, Vol. 13, March, pp.520-533
    Stone, Robert N. & Kjell Gronhaug (1993), “Perceived Risk: Further Considerations for the Marketing Discipline,” European Journal of marketing, Vol. 27(3), pp.39-50
    Sullivan, Mary (1990), “Measuring Image Spillovers in Umbrella-Branded Products”, Journal of Business, Vol. 63 (1), pp. 309-329.
    Tan, Soo Jiuan (1999), “Strategies for Reducing Consumers' Risk Aversion in Internet Shopping,” The Journal of Consumer Marketing, Vol. 16(3), pp.163-180.
    Tauber, Edward M. (1981), “Brand Franchise Extensions: New Products Benefit from Existing Brand Names”, Business Horizons, Vol. 24, pp.36-41
    Tauber, Edward M. (1988), “Brand Leverage: Strategy for Growth in a Cost-Control World ”, Journal of Advertising Research, Vol. 28, Aug/Sep, pp.327-52
    Tversky, Amos & Daniel Kaheman (1991), “Loss Aversion in Riskless Choice: A Reference-Dependent Model,” Quarterly Journal of Economics, Vol. 106, November, pp.1040-1061
    Wernerfelt, Birger (1988), ”Umbrella Branding as a Signal of new Product Quality: An Example of Signaling by Posting a Bond,” Journal of Economics, Vol. 19(3), pp.458-466
    Weber, Elke U. & Richard A. Milliman (1997), “Perceived Risk Attitudes: Relating Risk Perception to Risky Choice,” Management Science, Vol.43 (2), pp.123-144
    Zaichkowsky, Judith Lynne (1985), “Measuring the Involvement Construct,” Journal of Consumer Research, Vol. 12, December, pp.341-352

    QR CODE
    :::