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研究生: 陳薏婷
Chen, Yi-Ting
論文名稱: 後疫情新常態下的領導轉型
Leadership Transformation in The Post-Pandemic New Normal
指導教授: 林月雲
Lin, Carol
口試委員: 吳文
Wu, Jack
陳春龍
Chen, Samuel
學位類別: 碩士
Master
系所名稱: 商學院 - 國際經營管理英語碩士學位學程(IMBA)
International MBA Program College of Commerce(IMBA)
論文出版年: 2022
畢業學年度: 110
語文別: 中文
論文頁數: 65
中文關鍵詞: 數位轉型正念領導力同理心後疫情時代
外文關鍵詞: Digital transformation, Mindful leadership, Empathy, Post-pandemic
DOI URL: http://doi.org/10.6814/NCCU202200042
相關次數: 點閱:334下載:34
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  • Business unities and individuals alike are undergoing a major transformation that bring up to the table by the sudden outbreak of pandemic around the globe. The pandemic had not only transformed people’s way of working, but also accelerating the world to embrace digital transformation. The new leadership should take a sustainability view that reinvigorating human capital, utilizing digital connectivity, and bolstering growth with a resilient and inclusive in order to cope with crisis situation. This study explored how leadership style evolves to respond and adapt to the environment dynamics. Previous studies have outlined the main stream leadership style for major industrial revolutions. This study further identified the important factors of a leadership that makes a corporate to endure through crisis times by analyzing the well-performed corporates under pandemic times. This study employs a case analysis of the leadership style of Microsoft, especially during the pandemic. Research results had provided evidence that mindful leadership helps leaderships to develop empathy and a flexible mind that he/she can be more capable to stay open in the midst of stress, challenges, and difficulty. Therefore, incorporating a mindful leadership could gradually promote a healthy collaboration by fostering a supportive and caring community to problem solving with a deep compassion, empathy and growth mindset and with everyone’s welfare taking into considerations.

    1. Introduction 1
    1.1. Research Background 1
    1.2. Research Purpose 2
    1.3. Research Method and Structure 3
    2. Literature Reviews 4
    2.1. Definition of Leadership 4
    2.2. Leadership Evolving History 5
    2.2.1. Industry 1.0 - Mechanization (1760-1840) 5
    2.2.2. Industry 2.0 - Electrification (1870-1914) 6
    2.2.3. Industry 3.0 – Digitalization (1970- early 2000s) 6
    2.2.4. Industry 4.0 – Cloud Computing and Cyber (21st century) 8
    2.2.5. Industry 5.0 – AI and Personalization (Today, 2nd decade of the 21st century) 11
    2.3. Summary 15
    3. Opportunities and Challenges in the Post-Pandemic World 18
    3.1. Fact 1: Social distancing is the new normal 21
    3.2. Fact 2: Virtual hybrid working style is the new normal 22
    4. Leadership in Pandemic Crisis - Case of Microsoft 26
    4.1. Identifying Representative Case 26
    4.2. Microsoft – How an elephant dance? 27
    4.3. Implications and Enlightenments from Representative Case 45
    5. Conclusion 52
    5.1. Empathy: Timeless value in the digital era 53
    5.2. Mindfulness: Reshape perspective and develop intangible impact 54
    5.3. Recalibrating leadership in crisis times 54
    5.3.1. A Strong Internal Culture Will Generate External Credibility 54
    5.3.2. Shape A More Humanity World with Mindful Leadership 55
    5.4. Limitations of the research 59
    6. Reference 60
    7. Appendix 64

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