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研究生: 羅瑛湄
Loh, Ying-Mei
論文名稱: 電腦產業新技術之消費者價格敏感度與支付意願研究 : 台灣與歐洲之比較
Customer Price Sensitivity and Willingness to Pay for New Technologies in the Computer Industry: A Comparison between Taiwan and Europe
指導教授: 何富年
Foo,Nin-Ho
口試委員: 蘇威傑
冷則剛
學位類別: 碩士
Master
系所名稱: 商學院 - 國際經營管理英語碩士學位學程(IMBA)
International MBA Program College of Commerce(IMBA)
論文出版年: 2026
畢業學年度: 114
語文別: 英文
論文頁數: 67
中文關鍵詞: 價格敏感度支付意願AI PC感知價值跨文化
外文關鍵詞: price sensitivity, willingness to pay, AI PC, perceived value, cross-cultural
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  • 隨着人工智慧個人電腦(AI PC)正重塑全球市場,消費者對於新技術的價格容忍度在區域間的差異仍缺乏充分研究。本研究以感知價值理論、創新擴散理論及跨文化架構為指導,透過對比台灣(n = 193)與歐洲(n = 155)兩地市場,探討消費者對 AI PC 的價格敏感度與支付意願(WTP)。研究透過雙語線上問卷收集數據(N = 348),將范西斯騰多普價格敏感度模型(Van Westendorp’s Price-Sensitivity Meter)與感知利益、隱私/安全犧牲及風險緩解功能的測量量表進行整合。
    韋爾奇 t 檢定(Welch t-tests)與調節迴歸分析結果顯示,台灣受訪者展現出明顯較高的平均溢價支付意願(41%),高於歐洲受訪者的 28%。此外,國家文化顯著調節了消費者的價值計算方式:在台灣市場,感知利益是驅動支付意願的核心動能;相反地,在歐洲市場,除非能透過具信譽的風險降低手段(例如:裝置端本地處理)進行緩解,否則感知犧牲會顯著壓低消費者的支付意願。上述發現證實消費者的價值權重具有文化依存性,據此建議實務工作者在台灣市場應採取以利益為核心的行銷策略,而在歐洲市場則需優先著重於傳遞緩解感知犧牲的訴求。


    Although AI-powered personal computers (AI PCs) are reshaping the global market, regional differences in consumer price tolerance remain understudied. Guided by perceived-value theory, diffusion of innovations, and cross-cultural frameworks, this thesis investigates customer price sensitivity and willingness to pay (WTP) for AI PCs by comparing Taiwan (n = 193) and Europe (n = 155). Data from a bilingual online survey (N = 348) integrated Van Westendorp’s Price-Sensitivity Meter with scales measuring perceived benefits, privacy/security sacrifices, and risk-mitigation features. Welch t-tests and moderated regression analyses reveal that Taiwanese respondents are willing to pay a higher average price premium (41%) than European respondents (28%). Furthermore, culture moderates the value calculus: benefits drive WTP in Taiwan, whereas sacrifices depress WTP in Europe unless mitigated by credible risk-reduction cues (e.g., on-device processing). These findings demonstrate that consumer-value weights are culturally contingent, advising practitioners to deploy benefit-centric marketing in Taiwan and sacrifice-mitigation messaging in Europe.

    1. Introduction 1
    1.1. Background on Emerging Computer/Laptop Technologies 1
    1.2. Importance of Consumer Price Sensitivity Research 3
    1.3. Objectives and Justification for Comparing Taiwan and Europe 4
    2. Literature Review 7
    2.1. Theoretical Foundations of Price Perception 7
    2.1.1. Perceived Value Theory 7
    2.1.2. Willingness to Pay and Price Sensitivity 12
    2.2. Technology Adoption and Diffusion (DOI and TAM) 14
    2.3. Cross-Cultural Consumer Behavior 18
    2.4. Hypothesis 22
    3. Methodology 25
    3.1. Data Collection 25
    3.2. Survey Designs 25
    3.3. Data Analysis 28
    4. Results 30
    4.1. Demographic Profiles 30
    4.2. Willing-to-pay Price by PSM 31
    4.3. Moderation of National Culture on Willingness to Pay (Premium %) 35
    5. General Discussion 38
    5.1. Overview of Findings 38
    5.2. Implications 40
    6. Conclusion 42
    6.1. Key Takeaways 42
    6.2. Limitations and Future Research 43
    Reference 46
    Appendix 1: Full Survey Questionnaire (English and Traditional Chinese Versions) 52

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