翻開我國歷史，吾人不難發現影響中國最深、最遠的千古人物，首推保國衛民及叱吒風雲的帝王、將帥，至於隨侍君側、提供良策妙方的一「幕僚」，事實上更是不可輕忽漠視的對象，其中雖有鞠躬盡瘁、終生奉獻者，但亦不乏篡位奪權、造反自利貽禍後世的千古罪人；足證，歷來任何盛衰敗蔽的關鍵因素，完全取決於首長是否知人善任、適才適所，充分達到「人盡其才」與「良相佐國」之境地。

智謀文化、道德文化與處世哲學三者是中華民族傳統文化的三大主軸。一個成功而高效率的機關（或組織），其背後都會有一群精幹且德智兼備的菁英份子在支撐著，此這些運作的成員既是「幕僚」；幕僚由平民布衣躋身上流階層、參與重要決策實乃中國智謀文化的主體，故云：「自古不謀萬世者，不足謀一時；不謀全局者，不足謀一域，是為「幕僚』之真義」。

今日國內政黨林立，政治紛擾不安，行政機關亦面臨前所未有衝擊，每遇事故狀況百出，欠缺完整有效率的整合及週詳思維法則，雖然使用幕僚人數不減卻日增，惟仍無法應付倍增之業務需求，尤以民眾對「時間」、「速度」與「品質」要求愈形提升，遂使幕僚的地位顯得更加重要。

嘗聞：「主管決定一切」，雖然對外機關首長要負成敗全責，但成功的主管，絕非單打獨鬥，而實際須靠一批健全的智囊團與超凡幕僚群之鼎力協助，發揮細密分工及整體運作功能，始能所向披靡，順利圓滿達成任何賦予使命。

在企業界全面強調提升服務品質，講求顧客滿意度之此時，我國的行政機關已積極大力推動資訊電腦化，由節省人力，強化服務態度著手，戶政、役政及地政等機關，更從軟硬體措施全面改善革新，陸續完成各種連結界面服務。然而，無論科技如何地進步，運籌帷幄協助主官的幕僚人員，角色與地位幾乎愈受重視，因為任何組織（機關）皆需要忠心耿耿，一心一意奉獻智慧與心力的幕僚。

本研究即以第一線基層行政單位一「戶政機關」為探討對象，剖析戶政機關幕僚培育與作業情形，期能提醒眾人瞭解如何塑造優良幕僚典範，藉以提高行政機關的整體戰力，樹立電子化資訊時代公務員嶄新的形象。

本文先陳述往昔社會對「幕僚」的概念，進而深入探究幕僚作業時最重要的工作之一「計畫作為」，並採用文獻分析、個案研究及深度訪談等方法，針對當前基層戶政機關計畫作為上的缺失及困難，提出檢討，嘗試研擬解決問題之對策，期盼對嗣後整體戶籍行政之推動有更大助益。經研究獲得下列成果：

一、基層戶政機關實施計畫作為雖能依據目標、考量民眾需及預期效益，惟如能將目標更具體量化，並配合改善評核方式成效必可大為提昇。

二、目前台北縣戶政機關主管多數咸認內部幕僚訓練不足，培植有加強必要，本文提供一些改進建言供參。

三、少數台北縣戶政機關內首長與幕僚間存在著一些困擾，要解決與整合這些問題，靠智慧及經驗，本文亦蒐集七個實務案例，供研究者參考，期盼能收舉一反三之效果。

Going over the history of our country, we may easily see that the enduring figures of greatness who impacted the deepest and farthest on China were the country-and people-defenders and great rulers as emperors and military generals. However, in fact, the "staff" in attendance on these men, who proposed good policies and strategies, could never even be ignored. Some among them devoted their lives and souls to their country but some of them engaged in rebellions to usurp thrones and powers, known to be the traitors for thousands of years. This could unveil that a country's rise or fall or strength or weakness entirely relies on the key factor - Top officials are capable to know people to put right persons in right places so as to realize the ideals, "Everyone does one's best" and "The able are devoted to country".

Scheming over intelligence, morality and philosophy of life are the three major shafts of the wheel of Chinese traditional culture. A successful and efficient government organ (or organization) would be operated and controlled behind by a group comprising smart, strong and powerful elite. Members operating this group are the "staff. Climbing of the staff to the upper-class society participating in important policy-making becomes the focus of the culture of scheming over intelligence in China. It can be said that ever since far-off times, one who thinks not for generations think not for a time; one who thinks not for the whole thinks not for the piecemeal - this is what the "staff really means.

Today in our country, numerous political parties and chaos are creating to the administrative organs a great impact that they have ever had, causing them inoperative once incidents are met. Although the number of staff is increased rather than decreased, the organs are still unable to cope with the doubly needed business as lacking complete and efficient integration and comprehensive logic of thinking. Particularly, the increasing demands of people for "Time", "Speed" and "Quality" have driven the staff to be more important.

It has been said, "Chiefs decide for all". Notwithstanding the chiefs of organs are held fully accountable for successes and failures, a successful chief never fights alone but is entirely supported by a group of intelligent talents and a flock of extraordinary elite. The efforts they offered in the manners of excellent division of works and integral operations lead the chief to accomplishing all tasks invested to him without failure.

In respone to enterprise circle' s emphases in enhancement of service quality and satisfaction to customers, the administrative organs are actively working on the program of labor saving through information computerization. Various interfaces have been consecutively completed for domicile register, military service and land administrations through improving and refreshing all software and hardware equipment. Nevertheless, no matter how technology advances, the manipulating staffs that assist the chiefs still play a very important role because any organization (organ) needs loyal and dedicated staffs. Therefore, this research puts its focuses on the fundamental administrative units in the front - the domicile register organs - to explore and analyze the cultivation and operations of domicile administrative staffs. It expects to cause people to understand how the good example of the staff is shaped, whereby the overall strength of the administrative organs can be elevated and a brand new image of the e-generation public service officials can be established.

This research begins with the conception of "staff" that was held among the old time societies. Next, it goes into staffs future evolution. Finally, it explores in depth one of the most important works of the staff - "Schemed Operation" by pointing out the defects in current and the strategies of improvement. It is particularly the case that the government officials as the public servants are not allowed to be careless and perfunctory. They have to continue research and innovation in order to keep themselves growing, constituting a government of high efficiency. The text also reminds that supervision and audit are the most sophisticated tools that have to be well used for integrating the scheme. As such, every fundamental clerk can be trained to be more thoughtful in servicing the public and the service can be fully signified.

This research begins with the conception of "staff that was borne in the ancient societies. Next, it explores in depth one of the most important works of the staff - "Schemed Operation" by pointing out the defects in current stage and the strategies of improvement based on documentation analysis, case study and in-depth interviews. The study not only reviews but also attempts to develop the solutions for the issues with anticipation that the research results will be of help to the promotion of overall domiciliary administration works. The research comes to conclusion as follows:

1. Although the grass-root administrative units implement the projects in accordance with the goal, public demand and expected effects, the efficiency will be enhanced if the goal can be substantiated and concrete to satisfy with the effects of evaluation on improvement.

2. As most of chiefs of domiciliary register organs in Taipei County generally accepted that the staff training is inadequate, it is therefore required to intensify the training. Suggestions for improvement are made in the text.

3. There are indeed arguments between some of chiefs of domiciliary register organs in Taipei County and staff. Wisdom and experiences are required to settle arguments between some of the chiefs of domiciliary register organs and their staff. In this research, seven case studies are collected for references. It is expected that information will be accessible by research fellows for reference, expecting that inference will be carried on another with one example given.