創新技術採用是一策略性議題，涉及企業與環境之間的介面管理和企業內部組織面與策略面的調整及規劃，因此企業在評估創新技術採用上應以系統觀點加以考量。在過去關於創新採用之文獻中較少針對通訊方面的技術加以探討，較多是針對企業採用自動化系統、管理資訊系統等議題，本研究選擇通訊技術中無線終端接取網際網路之技術應用WAP為題，探討國內包括行動電話系統業者及WAP領域的相關業者，在採用該項創新技術上的關鍵評估因素，藉以瞭解該項技術採用對業者之策略意涵。

本研究以定性分析之方法，採取個案訪談之方式，個案對象包括三家行動電話系統業者、銀行與兩家開發WAP應用機制之業者。根據文獻及個案訪談結果，提出四項影響創新技術採用決策之構面因素，分別是企業內部因素，包括組織面及策略面、產業環境、市場因素和技術特性；此外，本研究並提出一項情境因素，即政府法規。研究結果顯示，在電信這類高科技產業中，技術往往具有導引產業發展之地位，在此情況下，創新技術採用決策被少數幾項關鍵因素所支配。新技術資訊多掌握在技術供應商，因此技術供應商的推動是創新採用的主要原因之一。其次新技術對競爭態勢之衝擊，使得業者必須在策略上有所規劃以預做因應，因此競爭策略亦影響創新採用之取向。另外，由於行動通訊服務屬於一種系統性產品，也就是必須聯合所有組件方能產生效用，技術與系統相容性的問題亦是影響採用決策之關鍵因素。相容性會進一步促進服務的普及，使得市場成長，並帶動所謂網路效應的產生。

本研究根據個案訪談結果，提出創新技術採用決策架構。此架構中，企業內部因素以組織面之組織結構化程度與企業營業規模，以及策略面之競爭策略、競爭態勢與高階主管的技術認知程度最具關鍵性。產業環境方面，競爭程度及與供應商之互動對決策之評估具有關鍵性。市場因素以網路規模及產品範圍，技術特性則以相容性及複雜性具關鍵性。根據本研究之發現與結論，建議相關業者應儘量以內容形成差異化，以提高顧客之轉換成本進而創造鎖住效果，並且將創新技術採用由功能性思考提升至策略性思考，另外，由於技術快速變化，企業在採用評估上應採取預應式的評估方式，尤其在電信產業，掌握新技術資訊，並且預先在策略上與組織上加以規劃調整，更是企業續存的必要條件。在學術貢獻上，本研究突顯出對於穩定之技術及演進中之技術，在採用決策上評估重點之差異，並且建構了關於演進中之技術如通訊技術的採用決策架構，此架構強調關鍵因素之影響，同時也呈現關鍵因素之動態性。

This study examines the adoption of innovative technology, such as WAP (Wireless Application Protocol), which allows users of mobile phones to access Internet. The purpose of this study is to identify the determinants contributing to the adoption of innovative technology.

Unlike previous studies that focused on mature technology: for instance, information systems, manufacturing automation systems, or CAD/CAM, this study highlights fast changing technology-telecommunication. Based on the technological innovation literatures, this study proposes a model with four dimensions, such as corporate inner factors including organization and strategy, industrial environment, market factors, and characteristics of technology. Case studies were conducted in 3 operators, I bank, and 2 WAP solution providers. The results of this study show that organizational factors (organization structure and size), strategic factors (competitive strategy, competitive posture, and level of technological knowledge of CEO), industrial environment (competitive magnitude and vendors' initiative), market factors (the scale of networks and product scopes), and characteristics of technology (compatibility and complexity) are the most important determinants in the decision of adopting new technology. Besi es that, the study also finds a new contextual variable, government policy, which will influence the decision of adopting new technology in a corporate.

This research provides a decision model of WAP adoption in which company will use it as a platform to provide value-added service like providing customized information, mobile banking services, or online brokerage services. Since the Internet and the mobile telephony have both been growing so fast, many companies need to develop some applications to create their competitive advantage with new technology. This model will assist managers to evaluate if they really need to adopt innovative technology and how it will enhance performance of the company.

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