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研究生: 黃一峰
論文名稱: 管理才能評鑑中心建構效度及其影響因素之研究
指導教授: 傅宗懋
孫本初
學位類別: 博士
Doctor
系所名稱: 社會科學學院 - 公共行政學系
Department of Public Administration
論文出版年: 1999
畢業學年度: 87
語文別: 中文
論文頁數: 256
相關次數: 點閱:485下載:0
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  • 企業性政府(entrepreneurial government)為晚近公共行政學者所關注之課題,其研究重點在於如何將企業精神引進政府,推動行政革新,從而提昇公部門生產力,落實公共政策執行。而其間關鍵,在於政府需要如同「專業經理人」的主管人員,以其企業精神與管理才能來領導官僚體系。因此政府經理人(government managers)之遴選與培充值得深入探討。
    評鑑中心(Assessment Centers)是「一連串標準化人才評鑑的過程與方法」:早期以遴選人才為主(如英國政府之行政見習官、美國外交官考選),晚近則盛行於人才之培訓與發展(如美國高級文官培訓)。其在歐美政府與企業之應用十分普遍,成效相當良好。
    評鑑中心的觀念並非新創,其源自在三十年代,德國心理學者用以遴選陸軍軍官,而後英國加以研究並於二次大戰中用於甄選軍官人才,美國方面則始於哈佛大學的研究,並於二次大戰期間應用於情報人員的遴選。而戰後英國之「鄉墅測驗」則係首次運用於文官體系,1956美國AT&T則為企業運用評鑑中心之濫觴。大體而言,評鑑中心經過半世紀的演變,運用的目的已由甄選擴展到培訓,適用的對象則由管理人才擴及各類專業人才如財務、銷售、教育等,而使用評鑑中心的組織亦包括政府、公營事業、私人企業、教育機構,甚至宗教團體等。而大量的實証研究則肯定評鑑中心的信度與效度。
    環視國內,中鋼公司率先於民國74年自美國引進是項制度,並建立「三級主管評測制度」,應用於基層主管的遴選。然而相關之信度、效度則仍有待實證研究。尤其評鑑中心之內涵〔如管理才能項目、演練類型及教材內容等〕與過程〔評審人選、評鑑程序及評分方法等〕,均值得探討,而「本土化」實為引介各項行政管理制度所需考量的首要問題,因此本研究以評鑑中心之建構效度為探討重點。
    本文首就評鑑中心之意義、現況與研究課題,作國內外有關文獻回顧。而後檢討學者研究建構效度所使用之工具與方法。鑒於政府機關尚未建立評鑑中心制度,本研究乃以國內企業為對象,應用其主管培訓課程之評分資料研究建構效度;分析方法則包括因素分析與「多重特質-多重方法」。另為分析建構效度之影響因素,並針對受訓學員及評審進行問卷調查與訪談。本文之主要發現包括評量向度不宜過多、向度建構(dimension construct)應改為演練建構(exercise construct)、評審之評審能力應事先評估等,並對建構效度提出改進建議。
    本文在理論發展(theoretical development)方面的意涵包括下列各項並值得作後續研究:
    1.評鑑中心以其強調工作關聯性之特性,可成為一新的研究途徑,作為管理理論與實務之間的橋樑,亦即如兩界理論(two community theory)所述作為知識界與實務界的媒介。
    2.建構效度研究:各項管理制度,凡涉及評量與評鑑者,包括考選、考績等,均可進行建構效度之分析,以改進評鑑標準與程序。
    3.管理才能研究:行政機關主管人員究應具備何種管理才能、各項能力是否有優先之分等,均值得以評鑑中心習用之工作分析深入研究。  
    4.社會效度(social validity)與組織正義(organizational justice):行政制度不外程序,而制度之合理性基礎在於標準化及正當性,故除了學者常用之定量研究外,加強對程序及受測者之定性研究,亦有其重要性。
    5.在行政機關人事行政實務方面,加強「人事人員」角色與功能、文官培訓方法之探討,亦將有助改善實務,並提供實證研究、充實理論之機會。


    第一章緒論 1
    第一節企業型官僚與管理才能發展 1
    第二節評鑑中心之意義及其實例 4
    第三節研究動機與研究目的 10
    第四節研究方法與研究限制 14
    第二章評鑑中心理論與實務發展之相關回顧 17
    第一節評鑑中心理論基礎及研究課題 18
    第二節評鑑中心實務應用之變展與演變 24
    第三節評鑑中心之應用情形 35
    第四節評鑑中心在相關領域之應用 48
    第五節本章小結 54
    第三章建構效度相關文獻之探討 55
    第一節評鑑中心效度策略之爭議 55
    第二節內容效度與預測效度 56
    第三節建構效度相關研究 63
    第四節建構效度影響因素 81
    第五節本章小結 100
    第四章研究過程與方法 103
    第一節先導研究 103
    第二節萬全企業之評鑑中心 116
    第三節資料蒐集過程與分析方法 123
    第四節研究限制 124
    第五章統計結果與討論 127
    第一節「多重特質-多重方法」(MTMM)分析結果 127
    第二節因素分析結果 127
    第三節建構效度影響因素討論 132
    第四節本章小結 148
    第六章結論與建議 151
    第一節研究發現摘要 151
    第二節對實務的檢討與建議 154
    第三節對後續及相關研究的建議 169
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