跳到主要內容

簡易檢索 / 詳目顯示

研究生: 邱奕端
論文名稱: 標章可信度與產品見效時間對產品的安全信賴與態度之影響-觀看產品討論版前後的差異
The influence of product's label's credibility and time of effect upon its safty trust and attitude - before and afeter revewing forums
指導教授: 邱志聖
學位類別: 碩士
Master
系所名稱: 商學院 - 國際經營與貿易學系
Department of International Business
論文出版年: 2010
畢業學年度: 98
語文別: 中文
論文頁數: 91
中文關鍵詞: 標章可信度產品見效時間產品安全信賴度產品態度討論版
相關次數: 點閱:258下載:0
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 本研究以Nelson(1970)、Darby & Karni(1973)把商品分類為搜尋品、經驗品、與信任品做為基礎,利用標章做為產品搜尋屬性的操控,立即見效的精油做為經驗屬性高的商品操控,以及長期見效的精油做為信任屬性高的商品操控。研究欲探討標章可信度高低對消費者的安全信賴與態度是否有影響,而產品本身的見效時間是否對消費者的安全信賴有影響。此外,在不同的見效時間下,標章的顯響力是否會有所不同。最後,討論版的影響加入後,原有的標章以及產品見效時間對消費者的安全信賴以及態度會產生怎樣的變化?

    本研究發現:
    一、具高可信度標章的產品產品安全信賴度大於低可信標章的產品產品安全信賴度
    二、長期見效的產品產品安全信賴度大於立即見效的產品產品安全信賴度
    三、產品的見效時間與其標章可信度對產品態度有交互作用影響
    四、在長期見效下,具高可信度標章的產品態度優於低可信度標章的產品態度
    五、在立即見效下,產品標章可信度高低對產品態度無顯著差異
    六、產品標章可信度高低對消費者產品態度並無顯著影響
    七、閱讀完討論版後,標章可信度、見效時間、以及兩者的交互作用對產品安全信賴度與態度無顯著


    目錄------------------------------------------------------I
    圖目錄----------------------------------------------------II
    表目錄---------------------------------------------------III

    第一章 緒論----------------------------------------------01
    1.1 研究動機---------------------------------------------01
    1.2 研究目的---------------------------------------------03
    1.3 研究流程---------------------------------------------04

    第二章 文獻探討-------------------------------------------05
    2.1 搜尋屬性、經驗屬性、信任屬性----------------------------05
    2.2 第三方保證標章----------------------------------------11
    2.3 網路口碑---------------------------------------------15

    第三章 研究方法-------------------------------------------18
    3.1 研究架構---------------------------------------------18
    3.2 實驗流程---------------------------------------------20
    3.3 變數定義與衡量----------------------------------------21
    3.4 前測-------------------------------------------------23
    3.5 問卷設計---------------------------------------------28
    3.6 抽樣方法---------------------------------------------29

    第四章 研究結果-------------------------------------------30
    4.1 樣本結構---------------------------------------------30
    4.2 信度分析---------------------------------------------34
    4.3 實驗結果---------------------------------------------35

    第五章 討論與建議-----------------------------------------45
    5.1 研究推論---------------------------------------------45
    5.2 實務貢獻---------------------------------------------48
    5.3 研究限制---------------------------------------------51
    5.4 未來研究方向------------------------------------------52

    參考文獻---------------------------------------------------53
    附錄------------------------------------------------------57

    一、網頁部分
    01.台灣優良農產品發展協會http://www.cas.org.tw/index2.asp

    02.經濟部公業局http://www.moeaidb.gov.tw/

    03.經濟部標準檢驗局http://www.bsmi.gov.tw/wSite/mp?mp=1

    04.資策會FIND網站http://www.find.org.tw/find/home.aspx?page=many&id=251

    05.AC Nielsen廣告來源可信度http://blog.nielsen.com/nielsenwire/consumer/global-advertising-consumers-trust-real-friends-and-virtual-strangers-the-most/

    二、英文部分
    01.Bloom, P. N., & Pailin, J. E. Jr (1995), “Using information situations to guide marketing strategy,” Journal of Consumer Marketing, 12(2), 19-27.

    02.Briggs, R. & Hollis, N. (1997), “Advertising on the Web: Is There Response before Click-Through?” Journal of Advertising Research, March/April, 33-45.

    03.Chiou, Jyh-Shen (2000), “Antecedents and Moderators of Behavior Intention: Difference Between U.S. and Taiwanese Students’ Generic, Social and General Psychology Monographs,” 126(1), 105-124.

    04.Crosby, L. A., Evans, K., & Cowles, D. (1990), “Relationship quality in services selling: an interpersonal influence perspective,” Journal of Marketing, 54. 68-81.

    05.Darby Michael R. and Edi Karni (1973), “Free competition and the optimal amount of fraud,” Journal of Law and Economics. 16, April, 67-88.

    06.DeVellis, RF (1991), “Scale development: Theory and applications.”

    07.Ducoffe, H. R. (1996), “Advertising Value and Advertising on the Web,” Journal of Advertising Research,” 36(5), 21-35.

    08.Eagly, A. H. & Chaiken, S. (1993), “The psychology of attitudes,” Harcourt Brace Jovanovich, Inc.

    09.Edward E. Smith (2004), Atkinson and Hilgard’s Introduction to Psychology.

    10.Ekelund, R. B. Jr., Mixon, F. G. Jr., & Ressler, R. W. (1995), “Advertising and information: An empirical study of search, experience and credence goods,” Journal of Economic Studies, 22(2), 33-43.

    11.Erdem, T., & Swait, J. (1998), “Brand equity as a signaling phenomenon. Journal of Consumer Psychology,” 7(2), 131-157.

    12.Ford, G. T., Smith, D. B., & Swasy, J. L. (1990), “Consumer skepticism of advertising claims: Testing hypotheses from economics of information,” Journal of Consumer Research, 16, .433-441.

    13.Galetzka, M., Verhoeven, J. W. M., & Pruyn, A. T. H. (2006), “Service validity and service reliability of search, experience and credence services,” International Journal of Service Industry Management, 17(3), 271-283

    14.Gelb, B., and M. Johnson (1995), "Word-of-Mouth Communication: Causes and Consequences," Journal of Health Care Marketing 15(3), 54-58.

    15.Gelb, Betsy D. and Suresh Sundaram (2002), “Adapting to Word of Mouse,” Business Horizons, 45(4), 21-25.

    16.Golan, E., F. Kuchler, and L. Mitchell. (2001), “Economics of Food Labeling,” Journal of Consumer Policy 24(2), 117-184.

    17.Guiltinan, J. P. (1987), “The Price Bundling of Services: A Normative Framework,” Journal of Marketing, 51(2), 74-78

    18.Hanson, W. A. (2000), “Principles of Internet Marketing,” Ohio: South-Western College Publishing

    19.Herr, P. M., Kardes, F. R., and Kim, L. (1991), “Effects of word-of-mouth and product-attribute information on persuasion : an accessibility-diagnosticity perspective,” Journal of Consumer Research 17(4), March, 454-462.

    20.Hovland and Weiss (1951), “The Influence of Source Credibility on Communication Effectiveness,” American Association for Public Opinion Research.

    21.Iacobucci, (1992), “An Examination of Some Basic Tenets in Services
    in advertising,” Journal of Consumer Policy, 13, 413–445.

    22.Ippolito, P. M., & Mathios, A. D. (1990a), “The regulation of science-based claims.”

    23.Laband, D. (1986), “Advertising as information: an empirical note,” Review of Economics and Statistics, 68(8), 13-18.

    24.Lapiere, R. (1934). Attitudes versus actions. Social Force, 13, 230-237.

    25.Liebermann, Y., & Flint-Goor, A. (1996), “Message strategy by product-class type: A matching model,” International Journal of Research in Marketing, 13, 237-249.

    26.MacInnis, D. J. & Jaworski, B. J. (1989), “Information Processing from advertisements: Toward an integrative framework,” Journal of Marketing, 53, 1-23.

    27.Mitra, K., Reiss, M. C., & Capella, L. M. (1999), “An examination of perceived risk, information search and behavioral intentions in search, experience and credence services,” The Journal of Services Marketing, 13(3), 208-228.

    28.Nelson Phillip (1970), “Information and consumer behavior,” Journal of Political Economy. 78(2). 311-329.

    29.Nunnally, J.C.(1978),“Psychometric theory (2nd ed.),”New York: McGraw-Hill.

    30.Sonja Grabner-Kraeuter (2002), “The role of customers’ trust in online-shopping,” Journal of Business Ethics, 39(1/2): 43-50

    31.Stigler, G. J. (1961), “The Economics of Information,” Journal of Political Economy.

    32.Tanimoto, J., & Fujii, H. (2003), “A study on diffusion characteristics of information on a human network analyzed by a multi-agent simulator,” The Social Science Journal, 40(3), 479-85.

    33.Thorsten Henning-Thurau, Kevin P. Gwinner, Gianfranco Walsh & Dwayne d. Gremler (2004), “Electronic word-of-mouth via consumer-opinion platforms:what motivates consumers to articulate themselves on the internet,” Journal of Interactive Marketing, 18(1), 38-52.

    34.Toth, R. (2000), “Implementing a worldwide sustainable tourism certification system,” Alexandria, VA: R.B. Toth Associates.

    35.Young, R. F. (1981), “The advertising of the consumer serbices and the hierarchy of effects,” in Donnelly, J. H. and George, W.R. (Eds), Marketing of Services, American Marketing Association, Chicago, IL, 196-199.

    無法下載圖示 此全文未授權公開
    QR CODE
    :::