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| 研究生： |
施智明 Shih, Chih Ming |
|---|---|
| 論文名稱： |
解決溝通與文化上的缺陷 Filling the Communication Gaps between Cultures within an Organization |
| 指導教授： |
林月雲
Lin, Yue Yun |
| 學位類別： |
碩士
Master |
| 系所名稱： |
商學院 - 企業管理研究所(MBA學位學程) Master of Business Administration Program(MBA) |
| 論文出版年： | 2015 |
| 畢業學年度： | 103 |
| 語文別： | 英文 |
| 論文頁數： | 109 |
| 中文關鍵詞： | 溝通衝突 、文化差異 、個人主義 、員工發展 |
| 外文關鍵詞： | Communication conflict, Culture difference, individualism, Employee development |
| 相關次數： | 點閱：49 下載：5 |
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The aim of this thesis is to investigate and identify the present communication gaps between cultures within an organization. For these couple decades, there has been numerous international joint ventures happening in China by the Taiwanese firms in order to reduce cost and to reach both economies of scale and economies of scope. In doing so the international joint venture firm has to hire and employee the local Chinese people where the culture is much different than Taiwanese people.
This thesis studies and examines the possible communication issues and problems that could arise due to differences in culture. The qualitative method of interview was conducted in this thesis, composed of 5 Taiwanese managers and 3 Chinese managers inside the organization. The interview consists of 19 questions which were divided into three categories as follows: Communication, differences between ethnicity, and leadership and change. The responses were carefully examined and compared to see whether the difference in culture created some communication issues in the organization.
The results from the interviewees and through chart comparison it was clear to conclude that there indeed have been communication issues and problems between the Taiwanese culture and Chinese culture at the workplace. The thesis provides four types of recommendation, including conflict management, internal communication and employee development, management communication strategy for change and strategic employee communication to facilitate major change. This thesis hopes to offer and improve a successful communication change between the different cultures within the organization.
Table of content......................................1
Acknowledgement.......................................2
Abstract..............................................3
Introduction..........................................4
Literature review.....................................5
Communication gaps and problems existing.............10
Definition...................................10
Communication conflicts, types and signs.....13
Culture difference...........................19
Hofstede’s five dimension score.............20
Methodology & Procedure..............................21
Findings & Discussion................................22
Recommendations......................................46
Conflict management..........................47
Employee development.........................52
Management strategy for change...............55
Employee communication to facilitate change..61
Conclusion...........................................70
Research limitation and future direction .....71
Reference............................................72
Chinese reference....................................74
Appendix A (Interview questions).....................75
Appendix B (Interview responses).....................78
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Chinese reference
1. 鄭伯壎 黃國隆. (1999). 本土心理學研究. 第11期, 第3~58頁
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