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研究生: 吳凱麟
ELENA NG MAK
論文名稱: Zara在台灣的消費者行為研究
Zara Consumer Behaviors in Taiwan
指導教授: 陳儒修
Chen, Ru Shou
學位類別: 碩士
Master
系所名稱: 傳播學院 - 國際傳播英語碩士學位學程(IMICS)
International Master's Program in International Communication Studies(IMICS)
論文出版年: 2013
畢業學年度: 101
語文別: 英文
論文頁數: 113
中文關鍵詞: Zara快速時尚消費者行為時尚學
外文關鍵詞: Inditex
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  • Zara是世界上最大的快速時尚零售商之一。從1975年第一家Zara開設於西班牙,至今Zara在世界上總共有1,763家分店。亞洲對Inditex來講是一個重要的擴展市場。Inditex集團(紡織品設計企業)是時裝控股公司,旗下擁有Zara和其他七個品牌。身為一個快速時尚開拓者,Zara以最快的速度及合理的價格來體現最新潮流時尚。Zara在2011年進駐台灣,從此這品牌非常成功。本研究是從文化的觀點分析探討台灣的Zara消費者行為。為了瞭解這個時尚與社會現象,我們檢驗關於時尚的理論與概念,以及Zara在國內市場和全世界產生的影響。除了文獻探討之外,我們也採訪在台灣的Zara消費者和店員,並在西班牙Zara進行實地研究調查。


    Zara is one of the largest fast fashion retailers in the world. Since its first opening in 1975 in Spain, it has reached the total number of 1,763 stores around the world. Asia is a key expansion market for the Inditex Group (Textile Design Industry), which is the holding company of Zara and seven other chain stores. As a pioneer in fast fashion, Zara absorbs the trends and bring them to the stores in the shortest time possible at affordable prices. Zara arrived in Taiwan in 2011 and since then, the success is significant. The purpose of this study is to explore the perceptions and motivations behind the consumer behavior in Zara among Taiwanese consumers. In order to understand the fashion and social phenomenon, we examine the theories and concepts related to fashion, as well as the background of Zara in its home market and its impact worldwide, especially in Taiwan. Apart from the literature review, we will conduct interviews with Taiwanese customers of Zara and store assistants in Taiwan. As well, we will include observations from Zara in Spain. Unlike previous case studies of Zara, which have a business focus, we address the present study from a cultural perspective.

    Abstract iii
    Chinese Abstract 中文摘要 iv
    Table of Contents v
    Table of Figures viii
    Chapter 1. Introduction 1
    1.1 Motivation 1
    1.2 Purpose 3
    1.3 Research question 5
    1.4 Method 6
    1.5 Thesis structure 7
    Chapter 2. Literature Review 9
    2.1 Interpretations of fashion 9
    2.2 Sociological discourse 11
    2.3 Fashion as a social phenomenon 15
    2.3.1 Fashion and symbolic consumption 17
    2.3.2 Fashion and anxiety 19
    2.4 Haute couture and Prêt-à-porter 21
    2.4.1 Retailing and global fashion 23
    2.5 Mass fashion and fast fashion 24
    Chapter 3. Zara: an Overview 28
    3.1 Inditex, Zara and Amancio Ortega 29
    3.1.1 Zara: Business model 34
    3.1.2 Zara: Marketing and (zero) Advertising 37
    3.2 Zara: Current situation 39
    3.2.1 Zara in Spain 39
    3.2.2 Zara expansion worldwide 41
    3.2.3 Zara in Taiwan 47
    Chapter 4. Research and Analysis 52
    4.1 Interviews with Zara Taiwanese consumers 55
    4.1.1 Perception of Zara in Taiwan 55
    4.1.2 Taiwanese style and Zara 59
    4.1.3 Value of Zara in Taiwan 62
    4.1.4 Position of Zara among other brands in Taiwan 65
    4.1.5 Impacts of Zara on the consumer 67
    4.1.6 Impacts of Zara on the consumer’s daily life 71
    4.1.7 Reason of Zara’s popularity in Taiwan 74
    4.2 A field trip with a fashion consumer 78
    4.3 Interviews with Zara store assistants 84
    Chapter 5. Conclusion 88
    5.1 Discussion 92
    5.2 Limitations of study 95
    5.3 Further research 97
    Appendices 99
    Reference 110

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    Fashion Retailers Websites
    Baleno http://www.baleno.com.hk/
    Fast Retailing http://www.fastretailing.com/eng/
    Giordano http://www.giordano.com.tw/
    Hang Ten http://www.hangten.com.hk/
    Inditex Group http://www.inditex.com/en
    Net http://www.net-fashion.net/
    Uniqlo.com http://www.uniqlo.com/tw/
    Zara http://www.zara.com

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