本研究探討生成式人工智慧於職場中之應用，是否可透過自我決定理論中
之心理需求滿足，進一步影響員工的工作敬業與績效，並使用272份具正職經驗之問卷資料進行實證研究。

研究結果指出：（1）生成式AI使用行為對工作績效具有直接正向影響，但
對工作敬業之直接效果不顯著；（2）自主滿足、能力滿足兩項心理需求皆具有顯著中介效果，能影響其敬業與績效表現；（3）生成式AI對工作敬業與績效的影響大多經由心理需求中介產生，顯示工具本身的效能需結合員工的心理感受方能發揮最大效益。

根據本研究結果，生成式AI對員工的正向影響需透過滿足員工在使用過程
中的心理需求，方能有效轉化為工作敬業與績效表現。因此，企業應在導入生成式AI時透過工作設計與支持機制提升員工的能力感，使AI成為促進動機與表現的媒介。未來研究亦可納入個體差異與組織情境作為調節因素，拓展模型解釋力。

This study investigates whether the use of generative artificial intelligence (GenAI) in the workplace influences employees’ work engagement and job performance through the satisfaction of psychological needs, based on Self Determination Theory. A total of 272 valid responses from full-time employees were analyzed.

The findings reveal that: (1) GenAI use has a direct positive effect on job performance, but its direct impact on work engagement is not significant. (2) Autonomy and competence both play significant mediating roles, linking GenAI use to engagement and performance. (3) Most positive effects of GenAI occur through psychological mechanisms, highlighting the importance of employees’ internal experiences.

These results suggest that organizations should enhance employees’ competence and autonomy through supportive job design to fully realize the benefits of GenAI. By enhancing employees’ sense of competence through thoughtful job design and support systems, AI can become a tool that motivates and empowers rather than one that merely automates.

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