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研究生: 柯仲蔆
Chung Ling, Ke
論文名稱: 招聘的未來:在人才招募中平衡人工智慧與人類判斷
The Future of Hiring: Balancing AI and Human Judgment in Talent Acquisition
指導教授: 徐愛恩
Tsui, Stephanie
口試委員: 吳文傑
Wu, Jack
張景宏
Chang, Ching-Hung
學位類別: 碩士
Master
系所名稱: 商學院 - 國際經營管理英語碩士學位學程(IMBA)
International MBA Program College of Commerce(IMBA)
論文出版年: 2025
畢業學年度: 114
語文別: 英文
論文頁數: 82
中文關鍵詞: 人工智慧招聘人力資源獵頭RTA研究方法
外文關鍵詞: Human Decision-Making
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  • Artificial Intelligence (AI) has been growing rapidly across industries in recent years. Not only is it increasingly in production, but it is also being introduced into the recruiting process, changing the way organizations look for and evaluate talent. Although AI has improved recruiting efficiency and effectiveness, it also raises concerns about fairness, candidate experience, and the potential replacement of human judgment.
    This paper examines the differences between AI recruiting tools and traditional human resources recruiting, especially from the angle of human resources and hiring managers, to understand how they perceive the role and impact of AI in the recruiting process. The paper combines academic theories and practical experiences (especially from the semiconductor industry) and aims to fill the gap that has not been addressed in existing research, that is, how organizations can effectively integrate AI tools with human expertise in actual operations to enhance efficiency while at the same time considering fairness and fit. Current studies mainly focus on technical aspects or ethical risks, but there are still insufficient strategies and guidelines on how AI can be applied in practice and complement human judgment.
    Therefore, this paper provides a combination of theoretical and practical strategies to help organizations introduce AI more effectively and locally in the human recruitment process and further consider that AI should not be a replacement for humans, but rather a tool to help humans make better decisions.

    1. Introduction 1
    1.1. Background and Motivation 1
    1.2. Research Objectives and Questions 2
    1.3. Contribution and Structure of the Thesis 3
    2. Literature Review 4
    2.1. AI in Talent Acquisition 4
    2.2. The bias, fairness, and transparency of AI 6
    2.3. Ethical Concerns in Algorithmic Hiring 7
    3. Methodology 8
    3.1. Research Design 8
    3.2. Participant Selection and Interview Guide 10
    3.3. Data Collection and Analysis 11
    3.4. Why Reflexive Thematic Analysis (RTA) method 12
    3.5. Validity and Limitations 14
    3.5.1. Validity 14
    3.5.2. Limitations 16
    4. Analysis and Findings 17
    4.1. Analysis methods and process 18
    4.2. Participant Overview / Data Description 20
    4.3. Theme Analysis 23
    4.3.1. Theme 2 – Trust & Risk Management in AI 31
    Theme Description 31
    4.3.2. Theme 3 – HR & AI Collaboration and the Struggle over Judgment 34
    Theme Description 34
    4.4. Integrated Analysis & Results 42
    4.4.1. The Transformation of HR Roles: From Execution to Strategic Participation 42
    4.4.2. Establishing a conditional trust mechanism 43
    4.4.3. Collaboration and Tension: Judgment and Responsibility Allocation between humans and machines 44
    4.4.4. Localization and Dynamism of Collaborative Frameworks 45
    5. Discussions 45
    5.1. Interpretation Direction and Chapter Overview 45
    5.2. Interpretation and Discussion of Theme 1: Selective Introduction of AI and Automation: Practical Logic, Professional Roles, and Organizational Culture 46
    5.3. Interpretation and Discussion of Theme 2: Building Trust and Psychological Boundaries 48
    5.4. Interpretation and Discussion of Theme 3: Practical Division of Labor and Judgmental Negotiation in Human-Machine Collaboration 51
    5.5. Researcher Reflection and Positionality 55
    5.6. Summary 58
    6. Conclusion and Recommendations 59
    6.1. Research Conclusion 59
    6.2. Academy Contribution 61
    6.3. Practical Suggestions 62
    6.4. Research Limitations 69
    6.5. Future Research Direction 70
    Reference 72
    Appendix 75

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