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研究生: 江悅瑩
Chiang, Yueh-Ying
論文名稱: 社交平台之社交資本個案分析
Social Platforms and the Concept of Social Capital: a Multi-Case Analysis
指導教授: 邱奕嘉
口試委員: 巫立宇
李岱砡
學位類別: 碩士
Master
系所名稱: 商學院 - 企業管理研究所(MBA學位學程)
Master of Business Administration Program(MBA)
論文出版年: 2020
畢業學年度: 108
語文別: 中文
論文頁數: 80
中文關鍵詞: 社交平台社交資本結合型社交平台橋接型社交平台
外文關鍵詞: Social platforms, Social capital, Bonding social platforms, Bridging social platforms
DOI URL: http://doi.org/10.6814/NCCU202000492
相關次數: 點閱:213下載:4
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  • 社交平台可說是在網路普及化時代下的產物,其應用從單純的社交網絡連結發展到現今已取代不少人類習慣已久的社交行為,更有逐漸往綜合型社交服務平台邁進的趨勢。也因為社交平台已成為人類生活中不可或缺的聯繫媒介,而成為兵家必爭之地,使的社交平台產業競爭相當激烈,故在這樣的現實環境中,社交平台如何運用相關策略使其脫癮而出則成為致勝關鍵。
    社交資本即是近年來被廣為討論的應用策略之一,並在多位學者研究後證實社交資本理念是存在社交平台之中的,因此本研究將依循先前學者的研究基礎,進一步在研究中探究兩大問題,分別為:(一)以學者對社交資本的定義做為基礎,來定義社交平台的類型並與歸納其特徵?(二)多元化的社交資本策略,是否能如期望為用戶累積等值的社交資本?
    最終本研究透過多個案的方式,以現今被用戶廣為採用的FACEBOOK、YOUTUBE、INSTAGRAM、TIKTOK的四大平台作為研究對象,初步歸納出下列結論。分別為:(一)可將社交平台依相關特性分為結合型與橋接型兩大類社交平台、(二)其中又以橋接型社交平台對於社交資本策略的依賴較大、(三)社交資本策略雖對平台有益處,但須斟酌應用以避免形成用戶無形的壓力。


    Social platforms can be said to be products of the era of widespread on the Internet. Internet applications have evolved from simple social network links to the trend that has replaced many social behaviors that have long been used by humans and gradually moved towards an integrated social service platform. Because the social platform has become an indispensable contact medium in human life and has become a place contested by all strategists, the social platform industry is very competitive. So in such a realistic environment, how does the social platform use related strategies to get rid of addiction Out is the key to success.
    After research by many scholars, Social capital is recognized as one of the widely discussed application strategies, and it is confirmed that the concept of social capital exists in the social platform as well. So this study will follow the research foundation of previous scholars and further research to explore two major issues, namely: (1) Based on the scholar's definition of social capital, to define the types of social platforms and summarize their characteristics? (2) Can a diversified social capital strategy accumulate equivalent social capital for users as expected?
    In the end, this research used four cases as the research object, using the four platforms of FACEBOOK, YOUTUBE, INSTAGRAM, and TIKTOK, which are widely used by users nowadays as the research object, and summarized as the above conclusions. They are: (1) The social platforms can be divided into two types of Bonding and Bridging social platforms according to the relevant characteristics; (2) The Bridging social platforms is more relay on social capital strategy than Bonding social platforms, (3) Social capital strategies contribute good result on social platforms, but somehow it will form invisible pressure for users.

    摘要 I
    目次 IV
    圖次 VI
    表次 VII
    第一章 緒論 1
    第一節 研究背景與動機 1
    第二節 研究問題與目的 2
    第二章 文獻探討 4
    第一節 社交資本定義與演變 4
    第二節 社交平台的演變歷程 8
    第三節 社交資本對社交平台的影響 10
    第三章 研究方法 13
    第一節 質性研究與量化研究之比較 13
    第二節 質性研究 14
    第三節 個案研究 16
    第四節 研究架構與研究變數 18
    第五節 研究對象 22
    第六節 研究限制 24
    第四章 個案探討 25
    第一節 產業分析 25
    第二節 個案(一) FACEBOOK 30
    第三節 個案(二) YOUTUBE 37
    第四節 個案(三) INSTAGRAM 44
    第五節 個案(四) TIKTOK 51
    第五章 個案分析與研究發現 56
    第一節 個案分析流程 56
    第二節 個案分析 59
    第三節 研究發現 67
    第六章 結論與建議 73
    第一節 研究結論 73
    第二節 研究建議 75
    參考文獻 77

    一、 中文文獻
    1. 專書
    陳尚明(2002),社會科學質的研究,台灣:五福圖書出版。
    Robert K. Yin(1981),個案研究:設計與方法,周海濤、李永賢、張蘅譯,台灣:五南圖書出版。
    2. 期刊
    許士軍(1996,04),「定性研究在管理學上的重要性」,中原管理學報,第24卷第二期,頁62-62。
    二、 英文文獻
    1. 專書
    Adam Smith. (1776), The Wealth of Nations, London, W. Strahan and T. Cadell.
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    Charles Steinfield, Nicole Ellison, Cliff Lampe, Jessica Vitak. (2012), Online Social Network Sites and the Concept of Social Capital, New York, Routledge.
    2. 期刊
    Bourdieu, Pierre (1986). “The Forms of Capital,” Handbook of Theory and Research for the Sociology of Education, pp. 241–58.
    Ellison NB, Steinfield C and Lampe C. (2007). “The benefits of Facebook ‘friends’: Exploring the relationship between college students’ use of online social networks and social capital,” Journal of Computer-mediated Communication 12, pp. 1143–1168.
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    Mark S. Granovetter. (1973). “The Strength of Weak Ties,” The American Journal of Sociology, Vol. 78, No. 6, pp. 1360-1080.
    Sebastia ́ n Valenzuela, Namsu Park and Kerk F. Kee. (2009). “Is There Social Capital in a Social Network Site?: Facebook Use and College Students' Life Satisfaction, Trust, and Participation1,” Journal of Computer-Mediated Communication, Volume 14, Issue 4, pp. 875-901.
    Ellison NB, Jessica Vitak, Rebecca Gray, Cliff Lampe. (2010). “Cultivating Social Resources on Social Network Sites: Facebook Relationship Maintenance Behaviors and Their Role in Social Capital Processes,” Journal of Computer-Mediated Communication, Volume 19, Issue 4, pp. 855-870.
    Danah m. boyd and Ellison NB. (2007). “Social Network Sites: Definition, History, and Scholarship,” Journal of Computer-Mediated Communication, Volume 13, Issue 1, pp. 210–230.
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