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研究生： 張金龍
Chang, Chin-Lung
論文名稱： 研究型知識的管理議題-以政大商學院為例
Researching Knowledge Management in College of Commerce, National Chengchi University
指導教授： 蔡瑞煌
Tsaih, Ray
學位類別： 碩士
Master
系所名稱： 商學院 - 資訊管理學系
Department of Management Information System
論文出版年： 2006
畢業學年度： 91
語文別： 英文
論文頁數： 90
中文關鍵詞： 知識管理 、知識分享 、知識創新 、研究型知識 、知識物件
外文關鍵詞： Researching Knowledge, Knowledge Objects, SCORM
相關次數： 點閱：95  下載：27 
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    • 大多數組織都存有各種資訊以及成功解決問題的經驗，但是由於缺乏知識管理之應用，這些資訊或經驗都不是很容易累積，且經常需要重複花費許多時間去找尋或整合一些零散的知識，造成組織資源與成本的浪費。
    本研究以政大商學院為例，集中探討研究型知識與研究人員，並參考Advanced Distributed Learning (ADL)所發展之SCORM content aggregation model提出一個最佳實務模型The Shareable Researching Knowledge Object Reference Model (SREKORM)，希望透過對研究型知識的的系統管理，協助研究人員知識分享、創新，更可為組織累積智慧，創造價值。主要建議如后：
    (1)將知識呈現方式由傳統的文件轉換為知識物件呈現方式。
    (2)將知識搜尋方式由傳統的全文檢索轉換為知識物件檢索方式。
    最後，經由論文訪談的方式，了解研究人員從理論及實務對本研究的觀點，並驗證本研究付諸實行之可行性。

    Knowledge is generally available, but not always readily accessible, due to lack of knowledge management in most organizations. So people within organization always spent duplicate time to search or summarize scattered information.
    This study will focus on researching and researchers based on the College of Commerce, National Chengchi University, and reference the SCORM content aggregation model put forward by Advanced Distributed Learning, and then intends to develop a best practice of researching knowledge--The Shareable Researching Knowledge Object Reference Model (SREKORM), for the purpose of assisting innovation, knowledge sharing and accumulated.
    The proposal is as follows:
    (1) To transform the form of knowledge representation from traditional documents to knowledge objects
    (2) To transform the methods of retrieving knowledge from the traditional full text to knowledge objects.
    Finally, through case interview, the viewpoints of researchers regarding the theories and actual practices in research at NCCU can be understood and verified the availability of set up of SREKORM in NCCU offered by the current study.

    Table of Contents
    Chapter 1: Introduction 1
    1.1 Backgrounds 1
    1.2 Motivation 1
    1.3 Purpose 2
    1.4 Procedure of this study 2
    Chapter 2: Literature review 3
    2.1 Knowledge 3
    2.1.1 Definition of knowledge 3
    2.1.2 Category of knowledge 4
    2.1.3 Knowledge creation process proposed in Nonaka and Takeuchi (1995) 6
    2.1.3.1 The SECI process – the four models of knowledge conversion 7
    2.1.3.2 Ba - The share context for knowledge creation 9
    2.1.3.3 Knowledge assets 9
    2.2 Knowledge Management 10
    2.2.1 Definition of knowledge management 10
    2.2.2 Knowledge management model 10
    2.3 The SCORM content aggregation model 12
    2.3.1 Content model 13
    2.3.2 Meta-data 16
    2.3.3 The SCORM Meta-data information model 17
    2.3.4 The SCORM Meta-data XML binding 18
    2.3.5 Content packaging 18
    Chapter 3: Sharable Researching Knowledge Object Reference Model 19
    3.1 Researching knowledge management cycle 19
    3.2 SREKORM Knowledge aggregation model 21
    3.3 SREKORM Meta-data information model 22
    3.4 SREKORM Knowledge package 30
    Chapter 4 Case interviews 33
    4.1 Introduction 33
    4.2 Interview for advice 33
    Chapter 5: Conclusion, criticisms and future work 49
    5.1 Introduction 49
    5.2 Conclusion 49
    5.3 Summary of the interviewee criticisms and suggestions regarding the SREKORM system 50
    5.4 Limitations of the study and recommendation for future research 51
    5.4.1 The limitations of the study were as follows: 52
    5.4.2 Recommendations for future work: 52
    References 54
    Appendix A 56
    Appendix B 57
    Appendix C 59
    Appendix D 66

    List of Figures
    Figure 2.1 Three Elements of Knowledge Creation (Nonaka,Toyama and Konno, 2001) 7
    Figure 2.2: SECI model (Nonaka & Takeuchi, 1995) 8
    Figure 2.3: Knowledge management model (Arthur Andersen Business Consulting, 2000) 11
    Figure 2.4: knowledge innovate system (Wu, 2001) 12
    Figure 2.5: Examples of Assets (SCORM, 2001). 14
    Figure 2.6: An example of a SCO composed of several assets (SCORM, 2001). 15
    Figure 2.7: Content aggregation (SCORM, 2001) 16
    Figure 3.1 Researching knowledge management cycle (author) 19
    Figure 3.2: Internal structure of PIF files. 32

    List of Tables
    Table 3.1 The SREKORM Meta-data information model. 23
    Table 3.2: The SREKORM Meta-data application profile. 28
    Table 4.1 The interviewee's reference codes, positions, and specialties 34
    Table A.1: Comparison of SCORM and SREKORM 56
    Table B.1: Manifest elements 57

    References
    Advanced Distributed Learning (ADL), (2003), http://www.adlnet.org/
    Arthur Andersen Business Consulting, (2000) “Leveraging Corporate Competency with Knowledge Management,” TOKYO KEIZAI INC.
    Davenport, Thomas H., Prusak, Laurence (1998), “Working Knowledge- How Or-ganizations Manage What They Know,” Harvard Business School Press.
    Demarest, M. (1997). “Understanding Knowledge Management,” Long Range Plan-ning, 30(3), pp.374-384.
    Dublin Core, http://dublincore.org/documents/2002/04/14/dcq-rdf-xml/
    Duffy, J., (2000), “Knowledge Management: What Every Information Professional Should Know,” The Information Management Journal, Vol. 34, No.3, P.11.
    Grant, R.M., (1991), the resource-based theory of competitive advantage: implications for strategy formulation. California Management Review Spring, pp.114-135.
    IMS global learning consortium (GLC), http://www.imsproject.org/
    Includes: IMS Learning Resource Meta-data Information Model, IMS Learning Re-source Meta-data XML Binding Specification, and IMS Learning Resource Meta-data Best Practice and Implementation Guide. Available at: http://www.imsglobal.org/.
    IMS Learning Resource Meta-data Specification Version 1.2, (2000).
    Learning Object Metadata, (2002), http://ltsc.ieee.org/wg12/index.html.
    Malhotra, Yogesh (2001), “Knowledge Management for the New World of Business,” http://www.brint.com/km/whatis.htm
    Millar, J., Demaid, A. and Quintas, P. (1998), “Trans-organizational Innovation - a Framework for Research,” Technology Analysis and Strategic Management, Vol. 9, No.4, pp. 399-418.
    Nightingale, P., (1998), “A cognitive model of innovation,” Research Policy, 27, 1998.
    Nonaka, I., Takeuchi, H., (1995), “The Knowledge-creating Company,” Oxford Uni-versity Press, Oxford.
    Nonaka,Toyama and Konno(2001), “SECI, Ba and Leadership：a Unified Model of Dynamic Knowledge Creation”
    OECD, (1996), “The Knowledge-based Economy,” Organization for Economic Co-operation and Development: Paris.
    Polanyi, M., (1967). “The Tacit Dimension,” Doubleday Anchor, Garden City, NY.
    Probst, G., Raub, S., & Romhardt, K., (2000), “Managing Knowledge: Building Blocks for Success,” John Wiley & Sons, Ltd., UK.
    Quinn, J., P. Anderson, et al. (1996). “Managing Professional Intellect: Making the Most of the Best,” Harvard Business Review, 74, (2), pp.71-80.
    Roger T. Burlton, (2001), “Business Process Management: Profiting From Process,” Sams.
    SCORM (2001), “The SCORM Content Aggregation Model,” Sharable Content Object Reference Model, version 1.2, http://www.adlnet.org/.
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    Shimizu, H. (1995), ‘Ba principle: new logic for the real-time emergence of informa-tion’, Holonics, 5 (1): 67-79.
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    Wu, Sehwa (1999)，「知識管理的五大主題」，經濟日報, 1999-08-23.
    Wu, Sehwa (2001)，「知識資本在台灣」，遠流出版公司.

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