本文研究者採取合作原則與符擔性理論的觀點，以在台灣特有的徵兵制度下形成的「站崗的女人」版面為田野，探究其使用者面對衝突事件時採取高度合作溝通行為的原因，其中特別關注在使用者最後決定採取高度合作溝通行為之前，她們如何思考自己與環境（社群／介面）以及她們與其他社群成員的關係。研究發現，「站崗的女人」版成員面對衝突時，並不尋求長足的討論並推衍出結論以解決該衝突凸顯的問題，而是採取情感取向的方式，求急切、快速地平息衝突；採取此溝通模式的過程中，她們透過文章與推文的文字感知到社群的溫馨氛圍，並修正自身的溝通方式，集體追求在短時間內平抑衝突以確保個人層次與社群層次溝通目的的存續。本研究並且發現，在她們的思考過程中，人際的因素比介面的物理因素影響其溝通行為更甚。

This research aimed at taking an affordance perspective on the collective cooperative communication behavior of members of the GFonGuard discussion board amid conflicts in one of Taiwan’s most popular bulletin board systems (BBS). The researcher was most interested in the reasons behind the conflict tackling mode of members of the GFonGuard – an online community whose spaciotemporal peculiarity results from Taiwan’s compulsory military service – and how members of the community deliberate over their relations with the community/text-only medium and with other participants of the communication while deciding on how to tackle conflicts. The research found that members of the community sought to immediately quell the conflicts instead of seeking a lengthy discussion and a final resolution to the problems the conflicts highlighted. Throughout the deliberation process, the members perceived an amicable atmosphere via the choice of words and tone of articles on the discussion board. They modified their own communication style and pursued immediate appeasement of conflicts in an attempt to ensure the survival of their communication goals on the individual and community levels. The research also found that they were more concerned about “interpersonal” factors than about “medium” factors during their deliberation.

中文部分
谷玲玲 & 張惠蓉（2002）。〈網路社群的人際互動：以玉山虛擬航空公司為例〉，《新聞學研究》，72：55-84。
李美華等譯（1998）。《社會科學研究方法》。Earl Babbie原著。台北：時英。
林宇玲（2002）。《網路與性別》。台北：華之鳳科技。
林欣若（2003）。《網路中的女性情誼：以台大椰林站崗的女人版為例》。國立政治大學新聞研究所碩士論文。
曹家榮（2008）。〈MSN Messenger的媒介訊息：從符擔性看MSN人際關係展演 〉，《資訊社會研究》，14：133-166。
黃振家等譯（2003）。《大眾媒體研究》。Roger D. Wimmer & Joseph R. Dominick原著。台北：學富。

英文部分
施玉惠. (1986). Conversational politeness and foreign language teaching. Taipei: The Crane Publishing Co., Ltd.
張嘉華（1999）。《電腦媒介溝通的禮貌要素》。國立台灣師範大學英語研究所碩士論文。
Allwood, Jens. (1976). Linguistic communication as action and cooperation: a study in pragmatics. Gothenburg Monographs in Linguistics 2, University of Goteborg, Dept. of Linguistics. Also available on http://www.ling.gu.se/~jens/publications/docs001-050/010.pdf.
Allwood, Jens. (1997.08). Notes on dialog and cooperation. Proceedings of the IJCAI-97 Workshop “Collaboration, Cooperation and Conflict in Dialogue Systems.” Also available on http://www.ling.gu.se/~jens/publications/index.html.
Allwood, Jens. (2001). Cooperation and flexibility in multimodal communication. In Harry Bunt & Robbert-Jan Beun (Eds.), Cooperative multimodal communication. Retrieved from http://www.ling.gu.se/~jens/publications/index.html.
Bargiela-Chiappini, Francesca. (2003). Face and politeness: new (insights) for old (concepts). Journal of Pragmatics, 35, 1453-1469.
Barnes, Sally. (2000). What does electronic conferencing afford distance education? Distance Education, 21(2), 236-247.
Baym, Nancy K. (1996). Agreements and disagreements in a computer-mediated
discussion. Research on Language and Social Interaction, 29(4), 315-345.
Billett, Stephen. (2001). Learning through work: workplace affordances and individual engagement. Journal of Workplace Learning, 13(5/6), 209-214.
Bricken, William. (1990). Virtual reality: direction of growth, notes from the SIGGRAPH ’90 panel. Retrieved from http://www.hitl.washington.edu/publications/m-90-1.
Briton, Derek & Jeff Taylor. (2001). On-line workers' education: how do we tame the technology? International Journal of Instructional Media, 28(2), 117-135.
Brown, Penelope & Stephen C. Levinson. (1978，1987). Politeness: some universals in language use. United Kingdom: the Cambridge University Press.
Carnevale, Peter J. & Tahira M. Probst. (1997). Conflict on the Internet. In Sara Kiesler (Ed.), Culture of the Internet. USA: Lawrence Erlbaum Associates.
Chemero, Anthony. (2003). An outline of a theory of affordances. Ecological Psychology, 15(2), 181-195.
Chen, Ling & Donald J. Cegala. (1994). Topic management, shared knowledge, and accommodation: a study of communication adaptability. Research on Language and Social Interaction, 27(4), 389-417.
Culpeper, Jonathan. (1996). Toward an anatomy of impoliteness. Journal of Pragmatics, 25, 349-367.
Culpeper, Jonathan & Derek Bousfield & Anne Wichmann. (2003). Impoliteness revisited: with special reference to dynamic and prosodic aspects. Journal of Pragmatics, 35, 1545-1579.
Dickey, Michelle D. (2003). Teaching in 3D: pedagogical affordances and constraints of 3D virtual worlds for synchronous distance learning. Distance Learning, 24(1), 105-121.
Donath, Judith. (1999). Identity and deception. In Marc A. Smith & Peter Kollock (Eds.), Communities in cyberspace (pp.29-59). London: Routledge.
Fairclough, Norman L. (1985). Critical and descriptive goals in discourse analysis. Journal of Pragmatics, 9, 739-793.
Gibson, James J. & Crooks L. E. (1938). A theoretical field-analysis of automobile-driving. American Journal of Psychology, 51, 453-471.
Gibson, James J. (1966). The sense considered as perceptual systems. Boston: Houghton Mifflin.
Gibson, James J. (1979，1986). The ecological approach to visual perception. Boston: Houghton Mifflin.
Goffman, Erving. (1967). Interaction ritual — essays on face-to-face behavior. Allen Lane: The Penguin Press.
Goodwin, Charles & Marjorie Harness Goodwin. (1990). Interstitial argument. In Allen D. Grimshaw (Ed.), Conflict talk: sociallinguistic investigation of arguments in conversations (pp.85-117). Britain: Cambridge University Press.
Grice, Paul. (1975，1989). Studies in the way of words. USA: Harvard College.
Herring, Susan. (1999). Interactional coherence in CMC. Journal of Computer-Mediated Communication, 4(4). retrieved from http://jcmc.indiana.edu/vol4/issue4/herring.html.
Herring, Susan et al. (2002). Searching for safety online: managing “trolling” in a feminist forum. The Information Society, 18, 371-384.
Jones, Keith S. (2003). What is an affordance? Ecological Psychology, 15(2), 107-114.
Kasher, A. (1976). Conversational maxims and rationality. In A. Kasher (Ed.), Language in focus (pp.217-249). Dordrecht: Reidel Publishing Company.
Kollock, Peter & Marc Smith. (1996). Managing the virtual commons: cooperation and conflict in computer communities. In Susan Herring (Ed.), Computer-mediated communication: linguistics, social and cross-cultural perspectives (pp.109-128). Philadelphia: John Benjamins Publishing Co.
Leech, Geoffrey N. (1983). Principles of Pragmatics. USA: Longman Group Limited.
Leech, Geoffrey N. & Jenny A. Thomas. (1988). Pragmatics: the state of art. Lancaster papers in linguistics No.48. University of Lancaster.
Levinon, Stephen C. (1992). Activity types and language. In Paul Drew & John Heritage (Eds.), Talk at work: interaction in institutional settings (pp.66-100). New York: Cambridge University Press.
McLaughlin, M. L., Kerry K. Osborne & Christine B. Smith. (1995). Standards of conducts on Usenet. In Steven G. Jones (Ed.), Cyersociety: computer-mediated communication and community (pp.90-111). USA: Sage.
Mey, Jacob L. (1987). Poet and peasant. Journal of Pragmatics, 11, 281-297.
Mey, Jacob L. (1993). Pragmatics: an introduction. Oxford: Blackwell.
Reid, E. (1995). Virtual worlds: culture and imagination. In Steve Jones (Ed.), Cybersociety: computer-mediated communication and communicty (pp.164-187). Thousand Oaks, CA: Sage.
Sarangi, Srikant K. & Stefaan Slembrouck. (1992). Non-cooperation in communication: a reassessment of Gricean pragmatics. Journal of Pragmatics, 17, 117-154.
Stoffregen, Thomas A. (2003). Affordances as emergent properties of the animal-environment system. Ecological Psychology, 15(2), 115-134.
Turvey, M. (1992). Affordances and prospective control: an outline of the ontology. Ecological Psychology, 4(3), 173-187.
Weger Jr., Harry & Mark Aakhus. (2003). Arguing in Internet chat rooms: argumentative adaptations to chat room design and some consequence for public deliberation at a distance. Argumentation and Advocacy, 40(1), 23-38.
Wilson, Thomas P. (1991). Social structure and the sequential organization of interaction. In D. Boden & Don H. Zimmerman (Eds.), Talk & social structure: studies in ethnomethodology and conversation. Britain: Polity Press.
Yano, Masaharu & Yuzo Seo. (2003). Conflicts among net news participants and cultural Background. Internet Research, 13(5), 386-399.
Zimmerman, Don H. & Deirdre Boden. (1991). Structure-in-Action: an introduction. In D. Boden & Don H. Zimmerman (Eds.), Talk & social structure: studies in ethnomethodology and conversation analysis. Britain: Polity Press.

網頁部分
維基百科（2008）。〈鄉民（網路用語）〉。下載於http://zh.wikipedia.org/wiki/鄉民_(網路用語)。
Campbell, Timothy. (2001). Internet Troll: http://members.aol.com/intwg/trolls.htm
Campbell, Timothy. (2003). Flame Wars and Other Online Arguments: http://members.aol.com/intwg/flamewars.htm