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研究生: 江妏倫
論文名稱: 高科技品牌概念、溝通訊息及溝通績效之研究
指導教授: 陳建維
學位類別: 碩士
Master
系所名稱: 商學院 - 國際經營與貿易學系
Department of International Business
論文出版年: 2006
畢業學年度: 94
語文別: 中文
論文頁數: 70
中文關鍵詞: 品牌概念理性訊息感性訊息啟發式訊息高科技產業特性
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  • 高科技產業之特性,會導致產業內廠商之行銷溝通訊息策略與所選擇之品牌概念,本研究將高科技產業行銷溝通訊息策略分為「理性(Rational)」、「感性(Emotional)」與「啟發式(Heuristic)」訊息;品牌概念則分為「功能性(Utilitarian)」與「象徵性(Symbolic)」品牌。並根據國內高科技廠商所回覆之問卷分析的結果,找出較適合高科技產業所採用的行銷溝通訊息與品牌概念策略,另外,在產業特性方面,則探討「市場不確定性」與「技術不確定性」的調節影響,故本研究同時探究高科技產業最佳之溝通訊息與品牌概念策略,以及在高科技產業特性的影響下,溝通訊息與品牌概念之溝通績效會如何變化,而實證結果如下:
    1. 高科技廠商使用理性訊息比使用感性性訊息有較高的溝通績效。
    2. 高科技廠商使用啟發式訊息比使用感性性訊息有較高的溝通績效。
    3. 高科技廠商採取功能性品牌概念比採取象徵性品牌概念有較高的溝通績效。
    4. 技術不確定性顯著增強理性訊息與啟發式訊息對溝通績效的影響,並且減弱
      感性訊息對溝通績效的影響。
    5. 技術不確定性對功能性品牌概念的溝通績效之調節影響不顯著。
    6. 市場不確定性顯著增強功能性品牌概念對溝通績效的影響,但對理性與感性
      訊息的溝通績效之調節影響並不顯著。


    目次
    第一章 緒論……………………………………………………………………2
    第一節 研究動機…………………………………………………………3
    第二節 研究目的…………………………………………………………5
    第三節 研究流程…………………………………………………………7
    第二章 文獻探討……………………………………………………………..8
    第一節 高科技產業之定義與特性………………………………………8
    第二節 訊息線索…………………………………………………………12
    第三節 品牌利益…………………………………………………………15
    第四節 行銷溝通之績效…………………………………………………20
    第三章 研究方法…………………………………………………………… 22
    第一節 研究架構……………………………………………………… 22
    第二節 研究假說……………………………………………………… 24
    第三節 研究設計……………………………………………………… 28
    第四節 變數之定義與衡量……………………………………………30
    第五節 資料蒐集………………………………………………………35
    第四章 研究結果………………………………………………………………36
    第一節 資料分析方法與流程…………………………………………36
    第二節 實證結果………………………………………………………38
    第三節 假設驗證與研究發現…………………………………………47
    第五章 研究結論與建議……………………………………………………53
    第一節 研究結論………………………………………………………53
    第二節 學術貢獻………………………………………………………55
    第三節 管理意涵………………………………………………………55
    第四節 研究限制………………………………………………………56
    第五節 後續研究建議…………………………………………………58
    參考文獻………………………………………………………………..……59
    中文部分…………………………………………………………………59
    英文部分…………………………………………………………………60
    附錄:問卷…………………………………………………………………… 67
    圖表目錄
    圖1-1 研究流程圖………………………………………………… 7
    表2-1 溝通層級效果模式彙總表………………………… 20
    圖3-1 研究架構…………………………………………………………24
    表3-1 訊息線索之衡量…………………………………………………31
    表3-2 品牌利益之衡量…………………………………………………33
    表3-3 績效之衡量………………………………………………………34
    表3-4 高科技產業特性之衡量…………………………………………35
    圖4-1 資料分析流程……………………………………………………38
    表4-1 新產品類別統計表………………………………………………39
    表4-2 新產品上市經驗表………………………………………………39
    表4-3 市場不確定性、技術不確定性與問項之信度與效度檢驗… 41
    表4-4 理性、感性、啟發式訊息與問項之信度與效度檢驗…………41
    表4-5 功能性、象徵性品牌概念與問項之信度與效度檢驗…………41
    表4-6 溝通績效與問項之信度與效度檢驗……………………………41
    表4-7 變數之敘述統計與相關係數……………………………………43
    表4-8 理性、感性以及啟發式訊息與溝通績效之迴歸分析結果……44
    表4-9 功能性以及象徵性品牌概念與溝通績效之迴歸分析結果……45
    表4-10 溝通訊息、品牌概念、調節變數及交互作用與溝通績效之迴歸分析結果 47
    表4-11 迴歸分析結果…………………………………………………49
    表4-12 假設檢定結果表………………………………………………50

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