績效考評是人力資源管理的重要課題，正確且有效的績效考評制度具有激

勵組織人員士氣之效果。據此，許多人事管理學者相繼提出績效考評的運

作模式，企圖瞭解影響績效考評正確性的因素，以便能建之有效的績效考

評制度。因有關績效考評運作過程模式的實證研究仍付諸闕如，本研究冀

圖綜理各績效考評運作的過程模式，探尋與績效考評正確性相關的重要因

素，並藉實證研究的結果檢視與分析績效在政府機關中的實際運作情形。

本研究採問卷調查法，抽樣對象為台灣省政府、台北市政府、高雄市政府

、考試院銓敘部及行政院人事行政局等五個單位；研究工具為研究者自行

編製的量表，主要的研究變項包括：考評者人口統計變項、受考者的特質

、績效考評的目的、績效考評的途徑、考評者觀察工作的能力、考評者使

用量表的能力、考評者的考評動機、績效考評的正確性、資料分析則採次

數分配、Ｔ考驗、變異數分析、相關分析等方法。本研究結果發現，（一

）受考者的特質與考評的考評動機有關聯性；（二）績效考評的目的不同

對考評者的考評動機、績效考評的正確性有差異；（三）績效考評的途徑

與考評者的考評動機、績效考評的正確性具有關聯性；（四）考評者觀察

工作能力、考評者使用量表能力、考評者的考評動機之不同，在績效考評

的正確性上有顯著的差異。最後，綜合前述的研究結果加以討論，並就理

論建構與實務應用提出建議。

1. 王志剛譯， Gary Dessl er 著，管理學導論，台北:華泰書
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再版。
5. 張潤書編譯，組織行為與管理，台北:五南圖書出版公司，
民國七十四年再版。
6. 殷文俊主持，當前行政機關公務人員士氣之研究，台北:
行政院研究發展考核委員會編印，民國七十四年。
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八年初版。
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十九年初版。
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10. 傅肅良，考銓制度，台北:三民書局，民國七十六年，
三修訂初版。
11. 繆全吉、彭錦鵬、顧慕晴及蔡良文等編著，人事行政，
台北:國立空中大學印行，民國七十九年修正再版。
12. 蔡承志等譯，羅賓森原著，組織行為，台北:桂冠圖書
公司，民國七十六年再版。
中文期刊
1. 林榮欽，「績效評估在人事管理上的運用」，人事月刊，
第28 卷第1 期，頁4-14 0
2. 施能傑「考績謬誤的類型與原因:理論闡述與經驗分析
(上)、(下) 」，人事月刊，第14 卷第3.4期，民國八
十一年三、四月，頁4 -12;頁4-16 。
3. 許濱松，「改進考績激勵士氣」 行政管理論文選輯，第
二輯，考試院銓敘部編印」，民國七十六年(b) ，頁247-279。
4. 蔡正仁， 「 人事考核制度的改進」，人力資源經理雜誌，
第二期，民國八十年八月，頁71-74 。
5. 華力進， 「 政治行為研究途徑」，國立政治大學學報，第
十二期，民國五十四年十二月，頁340-366。
6 羅淑蕙，「一個有效考績模型的揭示一如何使考績更為切
實有效」 人事管理，第5 卷第5期，民國七十六年十一
月，頁30 -33。
學位論文
1. 丁立平，我國現行公務人員考績制度之研究，國立政治大
學公共行政研究所，碩士論文，民國七十年六月。
2. 卜正球，員工績效考評各面向之探討，國立政治大學公共
行政研究所，碩士論文，民國七十八年一月。
3. 朱金池，組織成員考核制度運作之研究，國立政治大學公
共行政研究所，碩士論文，民國七十七年六月。
4. 張翠娟，員工績效評估制度與功能之研究，國立臺灣大學
政治研究所，碩士論文，民國八十年七月。

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