「組織中部門間衝突之研究」是本論文的研究主題，全文約七萬字，共分五章十四節，各章提要如左：
第一章：緒論，首先說明研究動機、範圍與途徑，其次就衝突槪念加以分析，而以積極面對衝突的互動衝突思想做為貫穿本論文的基本主張。
第二章：組織中部門間衝突之先在條件，分別從心理認知、組織結構與溝通三方面進行探討，並與有關實證研究相互印證，由這些先在條件也啟發了減輕和製造部門間衝突的方法。
第三章：組織中部門間衝突之影響，第一節對各部門的影響，探討衝突發生後，各部門內、彼此之間、以及勝敗各方所可能有的變化。第二節就部門間衝突對整個組織所可能產生的影響，從正、負功能兩方面加以說明。
第四章：組織中部門間衝突之管理，首先說明管理衝突不僅具有消極的減輕意義，尚含有積極地利用與製造衝突之意義。其次就各種減輕、製造部門間衝突的方法、及利用部門間衝突的時機進行分析，並注重與第二章的內容相配合。最後則綜合前四章所言，嘗試探討一個部門間衝突的管理模式。
第五章：結論，槪要敍述本論文要旨，並展望部門間衝突今後必將在組織研究中佔有一重要地位，同時亦提出筆者對國內推動部門間衝突研究的看法。
本論文撰寫期間，承華師力進悉心指導，耐心督促，從論文的寫作方向，以至於章節的安排等，惠我良多，謹致萬分的敬意與謝意。好友張念中、蕭武桐熱心提供資料，對本論文的順利完成助益極大，此外許多同學、朋友的鼓勵、舍妹自黎、舍弟自強的謄寫文稿均一併致謝，最後謹以此篇論文獻給一直默默支持我的慈愛雙親。

壹、中文部份
一、書籍
1.中國生產力中心譯，管理程序新論（William H. Newman等原著），中國生產力中心出版，民國六十三年四月。
2.吳思華等譯，組織理論與管理（Ross A. Webber等原著），台北，長橋出版社，民國六十七年十二月初版。
3.吳洋德譯，組織心理學（Edgar H. Schein原著），台北，協志出版社，民國六十四年八月三版。
4.李長貴編著，組織社會心理學，台北，中華書局，民國六十四年九月初版。
5.姜占魁著，行政學，台北，五南出版社，民國六十九年一月初版。
6.湯淑貞著，管理心理學，台北，三民書局，民國六十六年九月初版。
7.張潤書著，行政學，台北，三民書局，民國六十五年十一月修訂初版。
8.雷飛龍譯，行政學（Herbert A. Simon等原著》，台北，正中書局，民國五十三年二月初版。
9.蔣傳玠譯，公共行政管理（Marshell E. Dimock等原著），台北，黎明文化事業股份有限公司，民國六十三年二月再版。
10.劉君業譯，管理心理學（H. J. Leavitt原著），台北，長橋出版社，民國六十五年。
二、論文
1.伍錦霖撰，機關組織中分部化理論之研究，國立政治大學公共行政研究所碩士論文，民國六十四年十二月。
2.何沙崙撰，機關組織內部衝突之研究，國立政治大學公共行政研究所碩士論文，民國六十三年六月。
3.李清祥撰，感受性訓練之研究—組織發展的一項技術，國立政治大學公共行政研究所碩士論文，民國六十八年六月。
4.黃商戊撰，專案組織之研究，國立政治大學公共行政研究所碩士論文，民國六十七年六月。
5.楊裕能撰，團體衝突在組織管理中的功能之研究，國立政治大學公共行政研究所碩士論文，民國六十九年五月．

貳、英文部份
一、書籍
1.Barnard, Chester I., The Functions of the Executive, Harvard University Press, Cambridge , 1956.
2. Bennis, Warren G., Kenneth D. Benne, and Robert Chin (eds.), The Planning of Change, Holt, Rinehart and Winston, Inc., New York, 1961.
3. Blake, Robert H., Herbert A. Shepard, and Jane S. Mouton, Managing Intergroup Conflict in Industry, Gulf Publishing Company, Houston, Texas 1968.
4.Boulding, Kenneth E., Conflict and Defense, Harper and Brothers, New York, 1962.
5. Coser, Lewis A., The Functions of Social Conflict, Second Printing, Free Press, Glencoe, 1964.
6.Dalton, Melville, Men Who Manage, John Wiley and Sons, New York, 1959.
7.Demerath, N.J., and Gerald Marwell, Sociology : Perspectives and Applications, Harper and. Row Publishers, New York, 1976.
8.Deutsch, Morton, The Resolution of Conflict, Yale University Press, New Haven, 1973.
9.Dubrin, Andrew J., Fundamentals of Organizational Behavior : An Applied Perspective, Pergamon Press Inc., New York, 1974.
10.Gibson, James L., John M. Ivancerich, and James H. Donnelly, Jr., Organizations : Behavior, Structure, Process, Revised Edition, Business Publications, Inc., 1976.
11.Kahn, R.L., D.M. Wolfe, R.P. Quinn, J.D. Snoek, and R.A. Rosenthal, Organizational Stress： Studies in Role Conflict and Ambiguity, John Wiley and Sons, New York, 1964.
12.Kant, Fremont E., and James E. Rosenzweig, Organization and Management : A Systems Approach, McGraw-Hill, New York, 1974.
13.Katz, Daniel, and Robert L. Kahn, The Social Psychology of Organizations, John Wiley and Sons, Inc., New York, 1966.
14.Lawrence, Paul R, and Jay W. Lorsch, Organization and Environment, Harvard Press, Cambridge, Mass, 1967.
15.Lorsch, Jay W., and Paul R. Lawrence (eds.) Managing Group and Intergroup Relations, Richard. D. Irwin, Inc., and Dorsey Press, Homewood, Illinois, 1972.
16.March James G., and Herbert A. Simon, Organizations, John Wiley and Sons, Inc., New york, 1958.
17.Metcalf, Henry C., and L. Urwick (eds.), Dynamic Administration : The Collected Papers of Mary Parker Follett, Harpers and Rows, New York, 1941.
18.Newman, William H., Charles E. Summer, and E. Kirby Warren, The Process of Management : Concepts, Behavior, and Practice, 3rd edition., Prentice-Hall, Inc., Englewood. Cliffs, New Jersey, 1972.
19.Robbins, Stephen P., The Administrative Process, 2nd Edition, Prentice-Hall, Inc., Englewood Cliffs, New Jersey, 1980.
20.Robbins, Stephen P., Managing Organizational Conflict, Prentice-Hall, Inc., Englewood. Cliffs, New Jersey, 1974.
21. Robbins, Stephen P., The Administrative Process : Integrating Theory and Practice, Prentice-Hall, Inc., Englewood Cliffs, New Jersey, 1976.
22.Robbins, Stephen P., Organizational Behavior : Concepts and Controversies, Prentice-Hall, Inc., Englewood Cliffs, New Jersey, 1979.
23. Sherif, Muzafer, In Common Predicament : Social Psychology of Inter- group Conflict and Cooperation, Houghton Mifflin Company, Boston, 1966.
24.Stogdill, Ralph M., Individual Behavior and Group Achievement, Oxford University Press, New York, 1959.
25.Tannenbaum, Robert, Irwing R. Weschler, and Fred Massarik, Leadership and Organization : A Behavioral Science Approach, McGraw-Hill Book Co., New York, 1961.
二、短文
1. Angell, Robert, ”The Sociology of human Conflict, ” in Elton B. Mcneil (ed.) The Nature of Human Conflict, Prentice-Hall Inc., Englewood Cliffs, New Jersey, 1965.
2.Assael, Henry, ”Constructive Role of Interorganizational Conflict,” Administrative Science Quarterly, December, 1969.
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4.Buttler, A.G. Jr., ”Project Management : A Study in Organizational Conflict, ” Academy of Management Journal, Vol.16, No.1, 1973.
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6.Deutsch, Morton, “A Theory of Cooperation and Competition, ” Human Relations 2, 1949.
7.Dubin, Robert, ”Society and Union-Management Relations,” in Amitai Etzioni (ed.) Complex Organizations : A Sociological Reader, Holt, Rinehart and Winston, Inc., 1961.
8.Dutton, John M., and Richard E. Walton, “Interdepartmental Conflict and Cooperation : Two Contrasting Studies,” Human Organization, Fall, 1966.
9.Evan, William M. ‘‘ Conflict and Performance in R & D Organizations,” Industrial Management Review, Vol.7, No.2, 1965.
10.Fiedler, F.E., “The Effect of Inter-group Competition On Group Member Adjustment, ” Personnel Psychology 20, 1967.
11.Fink, Clinton F., “Some Conceptual Difficulties in the Theory of Social Conflict,” Journal of Conflict Resolution, December, 1968.
12.Hall, Jay, and Martha S. Williams, “A Comparison of Decision-Making Performances in Established and Ad Hoc Groups,” Journal of Personality and Social Psychology, February, 1966.
13.Henderson, H., ”Toward Managing Social Conflict,” Harvard Business Review, May-June, 1971.
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19.Miller, E.J., ”Technology, Territory, and Time,” Human Relations, August, 1959.
20.Neilsen, Eric H., ”Understanding and Managing Intergroup Conflict , ” in Jay. W. Lorsch, and Paul R. Lawrence’s OP. cit.,
21.Pondy, Lewis R., “Organizational Conflict : Concepts and Models,” Administrative Science Quarterly, Vol.12, Vo.2, 1967.
22.Rico, Leonard, ”Organizational Conflict, A Framework for Reappraisal, ” Industrial Management Review, Fall, 1964.
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24.Seiler, J.A., “Diagnosing Interdepartmental Conflict,” Harvard Business Review, September October, 1963.
25.Shepard, Herberd, ”Responses to Situations of Competition and Conflict,” in Robert L. Kahn and Elise Boulding’s op. cit.,
26.Sherif, Muzafer, ”Experiments on Gronp Conflict and Cooperation,” in Leavitt and Pondy’s Readings in Managerial Psychology, University of Chicago Press, Chicago, 1964.
27.Smith, Clagett G. ”A Comparative Analysis of Some Conditions and Conseque ses. of Intra-organizational Conflict,” Administrative Science Quarterly, March, 1966
28.Strauss, George, “Tactics of Lateral Relationship : The Purchasing Agent, ” Administrative Science Quarterly, September, 1962.
29. Strauss, George, ”Work-Flow Frictions, Interfunctional Rivalry, and Professionalism : A Case Study of Purchasing Agents,” Human Organization, Summer, 1964.
30. Strauss, George and Eliezer Rosenstein, “Workers Participation : A Critical View,” Industrial Relations, February, 1970.
31.Underwood., W. J., and L.J. Krafft, ”Interpersonal Compatibility and Managerial, Work Effectiveness : A Test of the Fundamental Interpersonal Relations, Orientation Theory,” Journal of Applied Psychology, No.58, 1973.
32. Walton, Richard E., “Third Party Roles in Interdepartmental Conflict, ” Industrial Relations, Vol.7, No.1, 1967.
33.Walton, Richard E., and John M. Dutton, “The Management of Inter depart - mental Conflict : A Model and Review,” Administrative Science Quarterly, March, 1969.
34.Walton, Richard E., John M. Dutton, and Thomas P. Cafferty, “Organizational Context and Interdepartmental Conflict,” Administrative Science Quarterly, December, 1969.
35. Zald, Mayer, “Power Balance and Staff Conflict in Correctional Institutions, ”Administrative Science Quarterly, June, 1962.