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研究生: 王聖淳
Wang, Sheng-Chun
論文名稱: 數位客群鎖定:轉換與價值提升模型
Conversion and Value Uplift Modeling for Digital Customer Targeting
指導教授: 莊皓鈞
Chuang, Hao-Chun
周彥君
Chou Yen-Chun
口試委員: 周平
Chou, Ping
學位類別: 碩士
Master
系所名稱: 商學院 - 資訊管理學系
Department of Management Information System
論文出版年: 2024
畢業學年度: 112
語文別: 英文
論文頁數: 26
中文關鍵詞: 數位行銷增益模型因果推論神經網路
外文關鍵詞: Digital Marketing, Uplift Modeling, Causal Inference, Neural Networks
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  • 在這項研究中,我們與台灣其中一個優秀的銀行Alpha合作,旨在通過因果提升建模技術提高數位行銷的效果。我們透過運用監督式機器學習技術和神經網路模型來解決優化客戶目標策略的挑戰。我們引入了兩階段收益提升模型的概念,並提出了使用神經網路模型進一步改進條件平均處理效果(CATE)估計的方法。我們展示了增益模型在預測客戶反應和優化行銷活動方面的有效性,通過分析客戶數據和進行實際實驗,從而為Alpha帶來了銷售和收益的增加。


    In this study, we collaborate with Alpha, a leading bank in Taiwan, aiming to enhance the efficacy of digital marketing through causal uplift modeling techniques. We address the challenge of optimizing customer targeting strategies by employing supervised machine learning techniques and neural network models. We introduce the concept of the two-stage revenue uplift model and propose further advancements using neural network models to improve CATE estimation. By analyzing customer data and conducting field experiments, we demonstrate the effectiveness of uplift modeling in predicting customer responses and optimizing marketing campaigns, leading to increased sales and revenues for Alpha.

    1. Introduction 5
    2. Uplift Modeling & Meta-Algorithms 7
    3. Experiment Design 10
    3.1 Initial Intervention 10
    3.2 Refined Iteration 14
    4. Neural Networks for Probabilistic S-Learning 19
    4.1 Experiment 19
    4.2 Results 20
    5. Conclusion 23
    References 25

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