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研究生: 黃昱清
Huang, Yu-Ching
論文名稱: 故事為王?探討社群媒體敘事與說服訊息對台灣捐贈型群眾募資生態的影響
Is Story King? Examining the Impact of Social Media Narratives and Persuasive Messages on Taiwan’s Donation-Based Crowdfunding Landscape
指導教授: 黃葳威
Huang, Wei-Wei
口試委員: 蔡葵希
Christine Linda Cook
戴皖文
Day, Wan-Wen
學位類別: 碩士
Master
系所名稱: 創新國際學院 - 全球傳播與創新科技碩士學位學程
Master’s Program in Global Communication and Innovation Technology
論文出版年: 2026
畢業學年度: 114
語文別: 英文
論文頁數: 71
中文關鍵詞: 社群媒體捐贈型募資說故事策略感性訴求理性訴求捐款分配推敲可能性模型
外文關鍵詞: social media, donation-based crowdfunding, storytelling, emotional appeal, rational appeal, donation allocation, elaboration likelihood model
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  • 在當代數位環境中,社群媒體已然成為捐贈型募資的重要平台。然而,許多募資專案常因缺乏適當認知而未能成功達標。因此,本研究探討社群媒體貼文中不同敘事策略如何影響台灣捐贈型募資之捐款金額分配。本研究採實驗設計,檢驗說故事(storytelling)與訴求類型(感性與理性)對捐款分配之影響。要求參與者想像擁有新台幣 10,000 元,並依照偏好自由分配至四個僅文字策略不同之偏鄉教育募資專案,捐款金額作為主要依變項。同時測量其對議題之涉入與動機,以檢驗調節效果。
    研究結果顯示,storytelling有助於提升募資表現;理性訴求同樣展現穩定效果,其中理性且未結合 storytelling 的組合獲得最高金額;僅具感性訴求且缺乏敘事支撐之貼文則表現最差。由此得知,儘管捐贈行為常被視為情感驅動,捐款者在進行金額分配決策時,仍會評估訊息內容的邏輯性與可信度。此外,涉入程度與動機並未對內容策略與捐款金額之間的關係產生顯著調節效果,顯示內容策略的影響在不同涉入程度的個體之間具有相對一致性。本研究結論為,在捐贈型募資情境中,社群媒體貼文之敘事與訴求策略會顯著影響捐款金額分配,且捐款決策並非單純情感驅動,而是同時受到訊息邏輯性與可信度評估所影響。


    In contemporary digital environments, social media has become a crucial platform for donation-based crowdfunding. However, many crowdfunding projects fail to reach their targets due to the lack of appropriate recognition. This study examines how different narrative strategies in social media posts influence the allocation of donation amounts in donation-based crowdfunding projects in Taiwan. Employing an experimental design, the study investigates the effects of storytelling and appeal types (emotional vs. rational) on donation allocation. Participants were asked to imagine having NT$10,000 and freely distribute it across four rural education crowdfunding projects that differed solely in textual strategies, with donation amount serving as the primary dependent variable. Additionally, participants’ issue involvement and motivation were measured to examine potential moderating effects.
    The results indicate that storytelling enhances crowdfunding performance, while rational appeals also demonstrate consistent effects. Notably, the combination of rational appeal without storytelling yielded the highest donation amounts, whereas posts featuring only emotional appeal without narrative support performed the poorest. These findings suggest that, although donation behavior is often considered emotion-driven, donors still evaluate the logical coherence and credibility of the message when making allocation decisions. Furthermore, the effectiveness of content strategies on donation amounts was not significantly altered by a donor's motivation or involvement with the issue, indicating that the effect of content strategies is relatively consistent across a diverse audience. The study concludes that in donation-based crowdfunding contexts, the narrative and appeal strategies of social media posts significantly influence donation allocation, and donation decisions are shaped not solely by emotion but also by assessments of message logic and credibility.

    1. Intoduction 1
    2.Theoretical Background 4
    2.1 The Evolution and Dynamics of Crowdfunding 4
    2.1.1 Definition and Core Dynamics of Crowdfunding 4
    2.1.2 Crowdfunding Models and the Landscape in Taiwan 4
    2.1.3 Market Concentration and Comparative Success Rates 5
    2.2 The Interplay of Web 2.0 Dynamics and Crowdfunding 5
    2.3 Social Media Strategies and Crowdfunding Success 6
    2.3.1 The Fundraising Mechanism and the Role of Social Media 7
    2.3.2 On-Page vs. Off-Page Communication Factors 7
    2.3.3 Social Capital and Task-Technology Fit (TTF) in Crowdfunding 8
    2.3.4 From Structural Features to Content Presentation 9
    2.4 Content, Storytelling, and Trust in Crowdfunding 10
    2.4.1 From Platform Features to “Content is King” 10
    2.4.2 Storytelling as a Persuasive Mechanism for Building Trust and Goodwill 10
    2.5 From Empathy to Action: The Power of Emotional Appeal in Taiwan’s Crowdfunding Landscape 11
    2.5.1 The Philanthropic Landscape and Donor Motivations in Taiwan 11
    2.5.2 Empathy as a Catalyst: Warmth vs. Guilt Appeals 12
    2.5.3 Case Analysis: #TaiwanStandsWithUkraine and Social Resonance 12
    2.6 ELM and Advertisement Effectiveness 13
    2.6.1 The Communication Process and Consumer Persuasion 14
    2.6.2 The Dual-Route Mechanism: Central vs. Peripheral Processing 14
    2.6.3 ELM in the Context of Social Media and Emerging Markets 15
    2.7 Message Characteristics, Persuasive Effects, and Research Question 15
    2.7.1 Cognitive Mechanisms and the Role of Creativity 16
    2.7. 2 Consumer Expertise and the Effectiveness of Narrative Appeals 16
    2.7. 3 Research Synthesis and Hypothesized Questions 17
    3. Methodology 19
    3.1 Participants 19
    3.2 Procedure 20
    3.3 Materials 21
    3.3.1 Motivation and Engagement 21
    3.3.2 Donation Behavior 22
    3.3.3 Experimental Stimuli 23
    4. Results 29
    4.1 Preliminary Analysis and Reliability 29
    4.2 Scenario Analysis 29
    4.3 Interaction Effects of Storytelling and Emotion 30
    4.4 Covariate and Demographic Robustness Checks 31
    5. Conclusion and Discussion 33
    5.1 Conclusion 33
    5.2 The Impact of Storytelling on Crowdfunding Success 35
    5.3 The Interplay of Rational and Emotional Appeals 36
    5.4 Demographic Universality and Contextual Relevance 37
    5.5 Implications for Theory and Practice 38
    5.6 Limitations 39
    5.7 Future Research Direction 41
    References 43
    Appendices 52

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