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研究生： 張育銘
Chang, Yu Ming
論文名稱： 應用企業流程管理 (BPM) 提升績效之研究：以某國際快遞台灣分公司為例
The application of business process management (BPM) for performance improvement: A case study of an express company in Taiwan.
指導教授： 羅明琇
Lo, Ming Shiow
口試委員: 羅明琇
吳吉政
陳立民
學位類別： 碩士
Master
系所名稱： 商學院 - 企業管理研究所(MBA學位學程)
Master of Business Administration Program(MBA)
論文出版年： 2017
畢業學年度： 105
語文別： 英文
論文頁數： 79
中文關鍵詞： 企業流程管理
相關次數： 點閱：90  下載：23 
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    • Organizations are facing a more and more competitive market not only in Taiwan but also around the globe. Business Process Management (BPM) is considered a weapon used to better satisfy customers’ needs so that organizations can survive competition. However, it is surprising that previous BPM studies mainly focused on the primary process and neglected the important support process, for instance, human resource management. Through a case study, this research extends the application of BPM from the primary process to the support process, reveals the inadequacy of the current BPM life cycle, and guides practitioners in managing the business process.

    1. Introduction 1
    1.1. Research Motivation 1
    1.2. Research Objective 3
    1.3. Research Procedure 3
    2. Literature Review 5
    2.1. Business Process 5
    2.2. BPM 7
    2.2.1. Definition of BPM 8
    2.2.2. The Origins of BPM 9
    2.2.3. Status of BPM 11
    2.3. BPM Life Cycle 11
    2.4. BPM Applications 19
    2.5. Summary 21
    3. Methodology 22
    3.1. Case Study Methodology 22
    3.2. Research Subject 22
    3.3. Case Study Interview 24
    3.3.1. The Interview Questions 24
    3.3.2. The Interview Respondents 25
    3.3.3. Interview Principles 27
    4. Case Analysis 28
    4.1. Case Company Problem 28
    4.2. The Compensation Approval Process 30
    4.2.1. The AS-IS Process 30
    4.2.2. The PDCA Cycle 35
    4.2.3. The TO-BE Process and Results 37
    4.3. The Onboarding Process 41
    4.3.1. The AS-IS Process 41
    4.3.2. The PDCA Cycle 44
    4.3.3. The TO-BE Process 45
    4.4. The BPM Life Cycle Analysis of the Case Company 49
    5. Conclusion and Future Development 58
    5.1. Conclusion 58
    5.2. Business Implications 59
    5.3. Research Contribution 59
    5.3.1. Theoretical Contribution 59
    5.3.2. Practical Contribution 59
    5.4. Limitation 60
    5.5. Future Research 60
    References 61

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