本研究旨在探討智慧瓦斯平台的發展及其對瓦斯行業的影響，聚焦於瓦斯行產業使用智慧瓦斯平台進行數位轉型之情況。主要目的為評估瓦斯行業的電子準備度（e-readiness），探討業者採納新技術的準備狀態。此外，本研究分析平台管理者與瓦斯行產業業者之間的成本與利益關係，在導入過程中成本如何分配，識別並平衡利益相關者的需求和期望，以協助智慧瓦斯平台的推行發展。
研究方法採用質性研究，透過個案研究法和次級資料分析，進行深度訪談和資料蒐集，了解智慧瓦斯平台的運作模式、技術應用及其對行業的影響。本研究以半結構式訪談為主，主要訪談對象為兩家智慧瓦斯平台及兩家傳統瓦斯行業者，包含平台工程師及高階主管。訪談大綱參考Molla與Licker（2005）提出的電子準備度模型（PERM），蒐集資料包含大約80篇文獻研究、多家新聞媒體報導、政府官方活動宣導、學者專家意見等。研究流程涵蓋文獻探討、資料使用演繹式內容分析法及結論歸納，輔以直接觀察、文件檔案等次級資料，確保分析的全面性。
數位轉型不僅僅是技術的應用，更是一場涉及組織、產品和流程作業的全面變革。通過數位技術，企業可以提升經營績效，擴展影響力，並應對快速變化的市場需求。傳統瓦斯行業通過智慧瓦斯平台的應用，可以有效地整合資源、使用數位技術解決這些問題。平台透過即時監控管理瓦斯桶，提高運營效率和安全性，並通過數據分析預測需求，優化資源配置。此外，智慧瓦斯平台還能幫助瓦斯行業降低運營成本，提升競爭力，推動產業的數位轉型和可持續發展。
研究結論顯示，瓦斯行產業雖已建立一定程度的數位知覺，但從訪談結果得知瓦斯行屬於被動轉型狀態。管理者理解趨勢但缺乏內化為策略的動力，受限於風險保守、成本壓力及外部環境。針對成本分擔，七種情境分析顯示，三方協同分擔最具潛力，需搭配政策補助與教育推廣。智慧瓦斯平台代表了瓦斯行業數位轉型的重要方向，其技術應用不僅提升了配送效率和安全性，還改善了用戶體驗。然而，技術成本、系統複雜性和用戶接受度仍是推廣的主要挑戰。未來，需要進一步平衡技術發展與成本效益，並加強用戶教育和培訓，促進智慧瓦斯平台的廣泛應用和推廣。

This study aims to explore the development of smart gas platforms and their impact on the gas distribution industry, focusing on the digital transformation of gas companies through the adoption of such platforms. The primary objective is to assess the e-readiness of the gas industry, examining the preparedness of companies to adopt new technologies. Additionally, the study analyzes the cost-benefit relationships between platform managers and gas industry stakeholders, exploring how costs are allocated during implementation, identifying and balancing the needs and expectations of stakeholders to facilitate the development and adoption of smart gas platforms.
The research employs a qualitative approach, utilizing case studies and secondary data analysis, conducting in-depth interviews and data collection to understand the operational models, technical applications, and industry impacts of smart gas platforms. Semi-structured interviews were conducted with key stakeholders from two smart gas platforms and two traditional gas companies, including platform engineers and senior executives. The interview framework was based on the Perceived e-Readiness Model (PERM) proposed by Molla and Licker (2005). Data collection included approximately 80 academic studies, news media reports, government promotional activities, and expert opinions. The research process involved literature review, deductive content analysis, and conclusion synthesis, supplemented by direct observations and archival documents to ensure comprehensive analysis.
Digital transformation is not merely the application of technology but a holistic change involving organization, products, and operational processes. Through digital technologies, businesses can enhance operational performance, expand influence, and address rapidly changing market demands. By adopting smart gas platforms, the traditional gas industry can effectively integrate resources and leverage digital technologies to address challenges. These platforms enable real-time monitoring of gas cylinders, improving operational efficiency and safety, while data analytics facilitate demand forecasting and resource optimization. Moreover, smart gas platforms help reduce operational costs, enhance competitiveness, and promote digital transformation and sustainable development in the industry.
The study concludes that while the gas industry has developed a certain level of digital awareness, interview results indicate a passive transformation stance. Managers understand trends but lack the motivation to internalize them into strategies, constrained by risk aversion, cost pressures, and external environments. Regarding cost allocation, analysis of seven scenarios suggests that tripartite cost-sharing holds the most potential, requiring support from policy subsidies and educational promotion. Smart gas platforms represent a critical direction for the industry’s digital transformation, enhancing delivery efficiency, safety, and user experience. However, technical costs, system complexity, and user acceptance remain key challenges for adoption. In the future, balancing technological development with cost-effectiveness and strengthening user education and training will be essential to promote the widespread adoption and implementation of smart gas platforms.

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