| 研究生: |
林宇豪 Lim, Ee Hau |
|---|---|
| 論文名稱: |
仁慈領導與包容性領導對於員工沉默行為的影響:華人員工沉默動機的中介角色 The Effects of Benevolent Leadership and Inclusive Leadership on Employee Silence Behaviors:The Mediating Role of Chinese Employee Silence Motives |
| 指導教授: |
林姿葶
Lin, Tzu-Ting |
| 口試委員: |
郭建志
Kuo, Chien-Chih 周婉茹 Chou, Wan-Ju |
| 學位類別: |
碩士
Master |
| 系所名稱: |
理學院 - 心理學系 Department of Psychology |
| 論文出版年: | 2025 |
| 畢業學年度: | 113 |
| 語文別: | 中文 |
| 論文頁數: | 87 |
| 中文關鍵詞: | 華人員工沉默動機 、沉默行為 、仁慈領導 、包容性領導 、和諧雙元模式 |
| 外文關鍵詞: | Chinese employees' silence motives, Employees' silence behaviors, Benevolent leadership, Inclusive leadership, Dualistic Model of Harmony |
| 相關次數: | 點閱:19 下載:0 |
| 分享至: |
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員工沉默現象普遍存在於組織中,並可能對組織效益與員工福祉產生負面影響。相較於西方文化,華人情境下的員工沉默現象更為顯著,這或許源於華人本土文化特性的影響。因此,從華人文化的視角探討員工選擇保持沉默的動機,對於理解其決策機制而言,具有重要研究價值。然而,過往研究發現華人員工沉默動機類別繁多。故本研究將以和諧雙元模式的分類,以簡化此概念的導向為「分裂規避」與「和諧促進」,進而讓組織更有效地應對不同類型的員工沉默行為。此外,本研究以普遍於華人社會的仁慈領導以及與有助減少員工壓抑行為的包容性領導作為前置變項探討兩者對於兩類沉默動機的影響。透過兩階段問卷調查,本研究針對台灣不限行業別的全職,且需與直屬主管共事長達6個月以上華人工作者,蒐集了217 筆的有效研究樣本,並檢驗了仁慈領導與包容性領導個別透過華人員工沉默動機對員工沉默行為的間接影響效果。研究結果顯示仁慈領導對和諧促進導向的華人員工沉默動機無顯著預測力,而中介效果也不成立。包容性領導對分裂規避導向的華人員工沉默動機無顯著預測力,而中介效果也不成立,但仁慈領導對員工沉默行為具有顯著的負向間接效果,並透過分裂規避導向的華人員工沉默動機中介產生。對本研究最後針對研究結果進行綜合討論,從理論與實務層面說明其貢獻,並進一步釐清研究限制與未來可行的研究發展方向。
Employee silence is a common phenomenon in organizations, negatively impacting both organizational effectiveness and employee well-being. Compared to Western contexts, silence appears to be more prevalent among Chinese employees due to cultural influences. This study adopts a cultural perspective of Dualistic Model of Harmony, which categorizes silence motives into two orientations: disintegration avoidance and harmony enhancement. The study investigates impact of two leadership styles that are salient in Chinese contexts—benevolent leadership and inclusive leadership towards the two types of silence motive. Data were collected in two phases from 217 full-time employees in Taiwan who had worked with their immediate supervisors for at least six months. Mediation analysis was used to test whether benevolent and inclusive leadership styles indirectly influence employee silence behaviors through the two types of silence motives. Results showed that while benevolent leadership did not significantly predict harmony-enhancing silence motives, and inclusive leadership did not predict disintegration-avoidant silence motives, benevolent leadership exhibited a significant negative indirect effect on employee silence through disintegration avoidance motives. These findings are discussed in terms of their theoretical and practical implications, along with study limitations and directions for future research.
第一章 前言 1
第二章 文獻回顧 6
第一節員工沉默 6
(一)組織中沉默與建言 6
(二)沉默概念性定義 8
(三)相關研究成果整理 10
第二節 沉默動機 13
(一)西方概念應用 13
(二)華人員工沉默動機 14
(三)和諧雙元模式與華人員工沉默動機 17
第三節 領導風格與華人員工沉默動機 20
(一)社會訊息處理理論 20
(二)仁慈領導 22
(三)包容性領導 25
第四節 研究架構 29
第三章 研究方法 30
第一節 研究設計 30
(一)研究樣本與施測程序 30
(二)研究工具 31
第二節 分析策略 42
(一)描述性統計分析與相關分析 42
(二)內部一致性信度分析 42
(三)驗證性因素分析 42
(四)回歸分析 43
第四章 研究結果 44
第一節 相關分析結果 44
(一)控制變項與主要研究變項之相關 44
(二)主要研究變項之相關 44
第二節 模型適配度檢驗 46
第三節 迴歸分析結果 49
(一)仁慈領導與包容性領導對和諧促進導向的華人員工沉默動機與分裂規避導向的華人員工沉默動機的影響 49
(二)和諧促進導向的華人員工沉默動機與分裂規避導向的華人員工沉默動機的中介效果 51
第四節 中介效果分析結果 53
第五章 討論與建議 55
第一節 研究結果討論 55
(一)分裂規避導向、和諧促進導向的華人員工沉默動與員工沉默動機 56
(二)仁慈領導與和諧促進導向的華人員工沉默動機 57
(三)包容性領導與和分裂規避向的華人員工沉默動機 57
(四)和諧促進導向的華人員工沉默動機的中介效果 58
(五)分裂規避導向的華人員工沉默動機的中介效果 58
第二節 理論貢獻與實務意涵 60
(一)理論貢獻 60
(二)實務意涵 60
第三節 研究限制 62
(一) 便利取樣法的限制 62
(二) 共變法變異干擾 62
第四節 未來研究方向 63
參考文獻 64
附錄 79
附錄一 領導行為調查表:第一階段問卷 79
附錄二 組織行為調查表:第二階段問卷 83
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