跳到主要內容

簡易檢索 / 詳目顯示

研究生: 楊東瑮
論文名稱: 消費者個人特質與體驗品品牌權益之研究-以體香止汗劑為例
Consumers' Personal Traits and Brand Equity of Experiential Products
指導教授: 陳建維
學位類別: 碩士
Master
系所名稱: 商學院 - 國際經營與貿易學系
Department of International Business
論文出版年: 2013
畢業學年度: 101
語文別: 中文
論文頁數: 88
中文關鍵詞: 品牌權益品牌形象品牌忠誠度自我概念獨特性需求從眾傾向
相關次數: 點閱:120下載:0
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 品牌的建立與與管理是一直以來是企業經營的重點項目,一個清楚的品牌形象可以幫助廠商定位品牌並使品牌更為突出,在競爭日益激烈的現代社會,某些廠商會在品牌或產品的功能上持續作出改善與精進,某些則強調象徵或情感的意義,品牌形象的功能性與象徵性的概念之差異與產品本身固有的功能及屬性有關,體驗品即強調消費的體驗,其主要的利益為消費的娛樂與樂趣,功利性的產品可能具有娛樂的價值,體驗品也可能具備功能性的利益,而消費者具有許多的個人特質使之在品牌的購買行為方面可能會著重在象徵性的意義。
    本研究以品牌權益中,品牌形象的三個構面,功能性、象徵性及經驗性為基礎,探討消費者個人特質包括自我概念一致性、消費幻想、獨特性需求、從眾傾向等與品牌忠誠度之影響。本研究並選擇體驗品中男性體香劑與止汗劑產品作為衡量自我概念一致性、品牌形象及品牌忠誠度之產品類別。
    本研究以問卷形式蒐集初級資料,獲得有效問卷225份,經過回歸分析後顯示,自我概念一致性、從眾傾向與獨特性需求對品牌形象象徵性有正向影響,此外自我概念一致性與品牌形象對品牌忠誠度也有正向影響,對廠商而言,提供消費者象徵性的利益,在品牌塑造的過程中不失為一條差異化的發展路線。


    目錄 i
    圖目錄 iii
    表目錄 iv
    第一章 緒論 1
    第一節 研究背景與動機 1
    第二節 研究目的 3
    第三節 研究流程 4
    第二章 文獻探討 5
    第一節 品牌權益 5
    第二節 自我概念 13
    第三節 消費幻想 19
    第四節 獨特性需求 24
    第五節 從眾傾向 25
    第三章 研究方法 28
    第一節 研究架構 28
    第二節 研究假設 29
    第三節 研究設計 34
    第四節 研究方法 41
    第四章 研究結果 43
    第一節 敘述統計資料 43
    第二節 信度與效度分析 46
    第三節 迴歸分析 53
    第四節 假設檢驗 59
    第五章 結論與建議 60
    第一節 研究結果與討論 61
    第二節 管理意涵與貢獻 64
    第三節 研究限制與未來研究建議 67
    參考文獻 70
    中文部分 70
    英文部分 71
    附錄 77
    問卷 77

    中文部分
    王妙如 (2005). 消費者自我意象一致性與旅遊目的地選擇行為之研究. 國立中山大學企業管理學系碩士論文.

    李德儀 (2005). 年輕人的幻想與消費幻想之初探與架構建立, 國立政治大學企業管理系碩士論文.

    陳亭羽 and 施麗琴 (2010). "以直覺模糊評估函數與計分函數界定品牌形象-以手機為例." 管理科學研究 Vol.6, No.2: 1~29.

    陳建翰 (2003). 產品涉入程度、品牌形象、品牌權益與顧客回應間之關係探討. 東華大學企業管理研究所碩士論文.

    黃依婷 (2006). 幻想與消費行為: 幻想量表之建製, 國立政治大學企業管理學系碩士論文.

    謝易儒 (2009). 幻想量表的修建與評估, 國立政治大學企業管理學系碩士論文.

    英文部分
    Aaker, D. A. (1991). Managing Brand Equityy: Capitalizing on the Value of a Brand Name, NY: The Free Press.

    Ahmad, J. and Goode, M. M. H. (2001). "Consumers and brands: A study of the impact of self-image congruence on brand preference and satisfaction." Marketing Intelligence & Planning 19(6/7): 482-492.

    Allen, V. L. (1965). Situational Factors In Conformity. Advances in Experimental Social Psychology. B. Leonard, Academic Press. Volume 2: 133-175.

    Asch, S. E. (1952). Social Psychology, New York:Prentice-hall.

    Baldinger, A. L. and Rubinson, J. (1997). "IN SEARCH OF THE HOLY GRAIL: A REJOINDER." Journal of Advertising Research 37(1): 18-20.

    Bearden, W. O., Netemeyer, R. G. and Teel, J. E. (1989). "Measurement of Consumer Susceptibility to Interpersonal Influence." Journal of Consumer Research 15:121~134.

    Belk, R. W., Guliz, G. and Soren, A. (2003). "The Fire of Desire: A Multisited Inquiry into Consumer Passion." Journal of Consumer Research 30: 326-351.

    Belk, R. W. and Costa, J. A. (1998). "The Mountain Man Myth: A Contemporary Consuming Fantasy." Journal of Consumer Research 25: 218-240.

    Bettman, J. R. (1979). An Information Processing Theory of Consumer Choice MA: Addison Wesley Publishing Co.

    Bhat, S. and Reddy S. K. (1998). "Symbolic and functional positioning of brands." The Journal of Consumer Marketing 15(1): 32-43.

    Biel, A. L. (1992). "How Brand Image Drives Brand Equity." Journal of Advertising Research 32 (6): 6-12.

    Burnkrant, R. E. and Cousineau, A. (1975). "Informational and Normative Social Influence in Buyer Behavior." Journal of Consumer Research 2(3): 206-215.
    Chaudhuri, A. and Holbrook, M. B. (2001). "The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty." Journal of Marketing 65(2): 81-93.

    Cooper-Martin, E. (1992) "Consumers and Movies: Information Sources For Experiential Products", Advances in Consumer Research 19: 756-761

    Corsini, R. J. (1994). Encyclopedia of Psychology, New York: John Wiley and Sons.

    Deutsch, M. and Gerard H. B. (1955). "A study of normative and informational social influences upon individual judgment." The Journal of Abnormal and Social Psychology 51(3): 629-636.

    Devellis, R. F. (1991). Scale development: theory and applications, Newbury Park, Calif.: Sage.

    Dobni, D. and Zinkhan, M. G. (1990). "In Search of Brand Image: a Foundation Analysis." Advances in Consumer Research 17:.110-119.

    Ericksen, M. K. (1996). "Using self-congruity and ideal congruity to predict purchase intention: A European perspective." Journal of Euro - Marketing 6(1): 41-56.

    Fenichel, O. M. D. (1945). The Psychoanalytic Theory of Neurosis, New York: W.W. Norton&Company.

    Festinger, L. (1953). An analysis of compliant behavior. Group relations at the crossroads. Oxford, England, Harper: 232-256.

    Fournier, S. (1998). "Consumers and Their Brands: Developing Relationship Theory in Consumer Research." Journal of Consumer Research 24(4): 343-353.

    Gardner, B. B. and Levy S. J. (1955). "The Product and the Brand." Havard Business Review 33: 33-39.

    Graeff, T. R. (1996). "Using promotional messages to manage the effects of brand and self-image on brand evaluations." The Journal of Consumer Marketing 13(3): 4-18.

    Grubb, E. L. and Grathwohl, H. L. (1967). "Consumer Self-Concept, Symbolism and Market Behavior: A Theoretical Approach." Journal of Marketing (pre-1986) 31(4): 22-22.

    Hall, C. S. and Lindsay, G. (1957). Theories of Personality, New York: John Wiely and Sons, Inc.

    Heckert, D. M. (1989). "The relativity of positive deviance: The case of the French Impressionists." Deviant Behavior 10(2): 131-144.

    Hirschman, E. C. (1982). "Hedonic Consumption: Emerging Concepts, Methods and Propositions." Journal of Marketing (pre-1986) 46(000003): 92-92.

    Holbrook, M. B. (1980). "Some preliminary notes on research into consumer esthetics." Advances in Consumer Research Vol. 7: pp. 104-108.

    Holbrook, M. B. and Hirschman, E. C. (1982). "The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun." Journal of Consumer Research (pre-1986) 9(2): 132-132.

    Hong, J. W. and Zinkhan, G. M. (1995). "Self-Concept and Advertising Effectiveness: The Influence of Congruency, Conspicuousness, and Response Mode." Psychology & Marketing 12(1): 53-77.

    Jacoby, J. and Chestnut, R. (1978). Brand Loyalty Measurement and Management.

    Jacoby, J. and Olson, J. C. (1970). "An attitude model of brand loyalty: conceptual underpinnings and instrumentation research." Journal of Marketing: 22-30.

    Kastenholz, E. (2004). "Assessment and Role of Destination-Self- Congruity." Annals of Tourism Research Vol. 31(3): p. 719–723.

    Keller, K. L. (1993). "Conceptualizing, Measuring and Managing Customer-based Brand Equity." Journal of Marketing Vol.57: pp.1-22.

    Kelman, H. C. (1961). "Process of Opnion Change." Public Opinion Quarterly 25(1): 57-78.

    Kressmann, F., Sirgy, M. J., Harrmann, A., Huber, F., Huber, S. and Lee, D. J. (2006). "Direct and indirect effects of self-image congruence on brand loyalty." Journal of Business Research 59(9): 955-964.

    Kron, J. (1983). Home-Psych: The Social Psychology of Home and Decoration, New York: Potter.

    Lascu, D. N. and Zinkhan, G. (1999). "Consumer Conformity: Review and Applications for Marketing Theory and Practice." Journal of Marketing Theory and Practice 7(3): 1-12.

    Levy, S. J. (1958). "Symbols By Which We Buy." Advanced Marketing Efficiency: pp.409-416.

    Levy, S. J. (1959). "Symbols For Sale." Havard Business Review Vol.37: pp.117-124.

    Levy, S. J. (1978). "Marketplace Behavior: Its Meaning for Management." NY:AMACOM.

    Martensan, A., Gronholdt, L. and Kristensen, k. (2000). "The Drivers of Customer Satisfaction and Loyalty: Cross-Industry Findings from Denmark." Total Quality Management Vol. 11: pp.544-553.

    Martin, B. A. S. (2004). "Using the Imagination: Consumer Evoking and Thematizing of the Fantastic Imaginary " Journal of Consumer Research 31(June): 136-149.

    Maslow, A. H. (1970). Motivation and Personality, New York: Harper & Row

    Muhammad , A. K. and Cécile, B. (2012). CONNECTION BETWEEN SELF CONCEPT AND BRAND PREFERENCE AND THE ROLE OF PRODUCT USAGE. IJAS Conference for Academic Disciplines. Las Vegas, USA.

    Oliver, R. L. (1999). "Whence consumer loyalty?" Journal of Marketing 63(Special Issue): 33-44.

    Park, C. W., Jaworski, B. J. and Maclnnis, D. J.(1986). "Strategic Brand Concept-Image Management." Journal of Marketing 50(4): 135-145.

    Park, C. W. and Lessig, V. P. (1977). "Students and Housewives: Differences in Susceptibility to Reference Group Influence." Journal of Consumer Research 4(2): 102-110.

    Pohlman, A., Mudd, S. (1973). "Market Image as a Function of Group and Product Type: A Quantitative Approach." Journal of Applied Psychology 57(2): 167-171.

    Reynolds, T. J. and Gutman J. (1984). "Advertising Is Image Management." Journal of Advertising Research 24, No.1(pp.27-37).

    Ries, A. and Trout J. (1986). Positioning: The Battle for Your Mind. New York, NY: McGraw-Hill.

    Roth, M. S. (1995). "The Effects of Culture and Socioeconomics on the Performace of Global Brand Image Strategies." Journal of Marketing Research Vol.32: pp.163-175.

    Schiffman, L. G. and Kanuk, L. L. (1994). Consumer Behavior, Prentice Hall (Englewood Cliffs, NJ).

    Sheth, J. N. (1968). "A Factor Analytical Model of Brand Loyalty." Journal of Marketing Research (JMR) 5(4): 395-404.

    Shrauger, J. S. and Lund, A. K.(1975). "Self-evaluation and reactions to evaluations from others." Journal of Personality 43(1): 94-108.

    Simonson, I. and Nowlis, M. C. (2000). "The Role of Explanations and Need for Uniqueness in Consumer Decision Making: Unconventional Choices Based on Reasons." Journal of Consumer Research 27(1): 49-68.

    Singer, J. L. (1966). Daydreaming: An introduction to the experimental study of inner experience, Random House (New York).

    Sirgy, M. J. (1980). "Self Concept in Relation to Product Preference and Purchase Intention." Developments in Marketing Science 3: 350-354.

    Sirgy, M. J. (1982). "Self-Concept in Consumer Behavior: A Critical Review." Journal of Consumer Research 9(3): 287-300.

    Sirgy, M. J., Grewal, D., Mangleburg, T. F., Park, J. O., Chon, K. S., Claiborne, C. B. and Berkman, H. (1997). "Assessing the Predictive Validity of Two Methods of Measuring Self-Image Congruence." Journal of the Academy of Marketing Science Vol. 25(3): p. 229-241.

    Snyder, C. R. (1992). "Product Scarcity by Need for Uniqueness Interaction: A Consumer Catch022 Carousel?" Basic & Applied Social Psychology 13(1): 9-24.

    Snyder, C. R. and Fromkin, H. L. (1977). "Abnormality as a positive characteristic: The development and validation of a scale measuring need for uniqueness." Journal of Abnormal Psychology 86(5): 518-527.

    Snyder, C. R. and Fromkin, H. L. (1980). Uniqueness: The Human Pursuit of Difference, New York:Plenum.

    Solomon, M. R. (1983). "The Role of Products as Social Stimuli: A Symbolic Interactionism Perspective." Journal of Consumer Research 10(3): 319-329.

    Swann Jr, W. B., Stein-Seroussi, A., and Giesler, R. B. (1992). "Why people self-verify." Journal of Personality and Social Psychology 62(3): 392-401.

    Tian, K. T., Bearden, W. O., and Hunter, G. L. (2001). "Consumers’ Need for Uniqueness: Scale Development and Validation." Journal of Consumer Research 28(1): 50-66.

    無法下載圖示 此全文未授權公開
    QR CODE
    :::