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研究生: 蔡沛成
Tsai, Pei-Chen
論文名稱: 部落格行銷與顧客關係之研究
A Study of Blog Marketing and Customer Relationship
指導教授: 祝鳳岡
學位類別: 碩士
Master
系所名稱: 傳播學院 - 廣告學系
Department of Advertising
論文出版年: 2007
畢業學年度: 95
語文別: 中文
論文頁數: 83
中文關鍵詞: 部落格關係行銷網路行銷
外文關鍵詞: blog, relationship marketing, internet marketing
相關次數: 點閱:180下載:0
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  • 本研究之研究目的在於瞭解目前部落格行銷的特性與人口統計變項及代言人偏好間的關聯性,並研究部落格行銷特性與顧客關係導向的顧客關係利益與顧客關係品質間的相關性,驗證結論部落格行銷特性在【小s性感媽咪日記】是否能得到實證上支持與部落格行銷人口統計變項及代言人偏好的相關調查。本研究對經營行銷部落格提出以下三點建議:一、繼續使用、永續經營。二、設法增加訂閱人數。三、建立使用者資料庫。


    The absence of the empirical study of the importance and the correlation of blog marketing and the customer relationship aroused the practice of the research.
    Blog marketing attributes: abundant information, customized content, interaction and user friendly surface affect the scales of the customer relationship benefits and qualities profoundly.
    Managing to take the full advantages of the blog marketing, manager should use and update the blog constantly, trying to make the subscriber as mush as possible and finally end up with the set up of the user database, keep tracking of the blogger.


    第一章 緖論........................................................................................................... 1
    第一節 研究動機....................................................................................................... 1
    第二節 研究目的....................................................................................................... 2第三節 研究流程....................................................................................................... 4第二章 文獻探討................................................................................................. 5
    第一節 部落格的定義............................................................................................... 5
    第二節 部落格的基本特性....................................................................................... 6
    第三節 部落格的發展............................................................................................... 8
    第四節 部落格行銷................................................................................................. 10
    第五節 關係行銷..................................................................................................... 16
    第六節 小結............................................................................................................. 23
    第参章 研究方法.................................................................................................. 24
    第一節 研究對象..................................................................................................... 24
    第二節 研究概念架構與研究問題......................................................................... 24
    第三節 研究變數與操作性定義............................................................................. 26
    第四節 研究假設..................................................................................................... 32
    第五節 問卷調查與設計......................................................................................... 32
    第六節 資料分析與統計方法................................................................................. 33
    第肆章 研究結果.................................................................................................. 34
    第一節 樣本基本資料分析.................................................................................. 34
    第二節 問卷之信度與效度分析.......................................................................... 36
    第三節 獨立樣本的平均數之假設檢定.............................................................. 41
    第四節 變異數分析.............................................................................................. 47
    第五節 部落格特性及顧客關係利益與品質之多元迴歸分析.......................... 52
    第伍章 研究結論與建議.................................................................................... 57
    第一節 研究結論.................................................................................................. 57
    第二節 研究限制.................................................................................................. 59
    第三節 部落格行銷經營之建議.......................................................................... 60
    第四節 後續研究建議.......................................................................................... 61
    参考書目.................................................................................................................. 62
    附錄1:繁體中文版問卷................................................................................... 68
    附錄2:簡體中文版問卷................................................................................... 72

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    線上資料
    鄭國威(2005年3月15日)。Blog, Research, and Beyond 。上網日期:2006年2月8日,取自http://mail.nhu.edu.tw/~society/e-j/45/45-05.htm
    李欣岳(2005年7月1日)。〈部落格來了-席捲企業的Blog Inc. 新勢力〉,《e 天下》,055 期。上網日期:2006年2月24日,取自「天下雜誌知識庫」:http://www.cwk.com.tw/cw/search/login.asp
    蔡燿駿(2006 年3 月1 日)。〈部落格情感行銷力發威〉,《天下雜誌》,341。上網日期:2006年2月24日,取自「天下雜誌知識庫」:http://www.cwk.com.tw/cw/search/login.asp
    陳麗安(2000年 1 月 3 日)。〈Computer Industry Almanac公佈1999年全球上網人口Top 15國家〉,《網路脈動》。上網日期:2006年2月8日,取自「資策會網站FIND」:http://www.find.org.tw/0105/news/0105_news_disp.aspx?news_id=571&SearchString=
    羅皓菱(2004)。〈網路時代的麥哲倫-博客現象分析〉,《文化研究》。上網日期2005年1月11日。取自http://www.culstudies.com/rendanews/displaynews.asp?id=2959
    方興東、劉雙桂(2004)。〈博客(blog)平臺的特色和商業前景分析〉。《南華社會所期刊》,36。取自http://mail.nhu.edu.tw/~society/e-j/36/36-11.htm
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