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研究生: 陳靖亞
Chen, Ching-Ya
論文名稱: 應用文字探勘於CSR行為對於社會輿論影響之研究
The influence of CSR behaviors on public opinion: A text mining approach
指導教授: 李曉惠
Lee, Hsiao-Hui
口試委員: 林怡伶
Lin, Yi-Ling
彭志宏
Peng, Chih-Hung
學位類別: 碩士
Master
系所名稱: 商學院 - 資訊管理學系
Department of Management Information System
論文出版年: 2023
畢業學年度: 111
語文別: 中文
論文頁數: 50
中文關鍵詞: 企業社會責任文字探勘情感分析媒體輿論
相關次數: 點閱:55下載:10
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  • 本論文旨在探討企業的社會責任行為對社會輿論的影響,且主要是以媒體輿論為主,並以美國高科技產業為研究對象。近年來,企業社會責任(CSR) 以及ESG(Environmental,Social,Governance) 的概念受到廣泛關注。儘管目前企業認知到,CSR是非常重要的議題,但企業仍然無法掌握需將資源投入在何種CSR 活動中。本篇論文的研究問題,即在試圖釐清,企業在產業內的CSR 趨勢下,採取什麼樣的CSR行為,會如何影響媒體輿論。且更進一步,研究在何時採取(和同產業競爭者相比而言),是否會帶來不同的社會輿論效果。本篇研究提供了有關企業CSR行為與媒體輿論之間關係的證據:即企業如果僅是從事與產業內趨勢相符的CSR活動,特別是環境類別,可能難以獲得額外的正面媒體評價,且企業應該避免成為產業內CSR趨勢的追隨者。總結而言,本研究結果有助於企業在制定和執行CSR策略時做出明智的決策。


    第一章 緒論 1
    第一節 研究動機 1
    第二節 研究問題與目的 3
    第二章 文獻回顧 6
    第一節 CSR 趨勢研究 6
    第二節 輿論與CSR 8
    第三節 CSR 行為對其他面向的影響 9
    第四節 文字探勘技術 10
    第三章 研究方法 12
    第一節 使用技術 12
    第二節 資料來源 15
    第三節 變數介紹 19
    第四節 回歸模型介紹 21
    第五節 研究流程 23
    第四章 研究成果 25
    第一節 CSR 趨勢 25
    第二節 回歸分析 31
    第五章 結論與研究限制 37
    第一節 總結與討論 37
    第二節 研究限制與未來方向 38
    參考文獻 40
    附錄A 44
    附錄B 47
    附錄C 50

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