本研究旨在瞭解高科技產業危機管理的成功之道，透過三個成功個案的分析，本研究希望瞭解在危機發生時，組織該如何進行危機的應變與溝通，或是該著重於哪些關鍵性的行動上，並釐清變項間的關聯性，以及背後重要的影響因素為何，最後並藉由不同危機類型個案的探討，建構一個跨危機情境的高科技產業之危機管理模式，作為組織進行危機管理時的參考依據。
本研究分別從環境因素、組織特性與組織對外關係等三大研究變項，探討其對組織危機處理策略以及處理成效的影響，在危機處理策略方面，本研究從危機管理機制、危機溝通原則與危機策略聯盟等三部份，探討組織處理危機時的策略，以及該採取的行動，瞭解其如何導致較佳的危機處理成果，本研究也試圖整理出一套危機處理成效的評估方式，最後，透過跨個案的分析，本研究釐清各變項間的因果關聯性，並建構一套整合性之危機管理架構。
研究發現，完整的危機管理機制有助於危機處理的成效，在危機溝通方面，本研究發現有三項危機溝通原則是受訪者所強調或是個案組織所採行的，另外，當危機發生時，組織也應盡力尋求其他組織或團體的協助，發展危機策略聯盟，以協助組織的危機處理或危機溝通。
對於影響組織危機處理策略的因素，在環境因素方面，研究發現環境因素並不是組織進行危機管理的考量因素之一，但環境因素確實會增加組織危機處理時的困難度，並且擴大組織危機處理的成效，本研究也綜整出三個高科技產業面對的環境壓力：法規的限制與不足、媒體採訪的趨力與網際網路的特性等；在組織特性方面，本研究主要針對組織規模、企業文化、主管的危機意識、公關自主權與危機處理經驗等變項進行探討，研究發現，企業文化、主管的態度與對危機管理的支持，以及公關自治權等是對危機處理較具有影響的因素；在組織對外關係方面，組織聲譽有助於組織危機溝通的可信度，而與利益關係人的互動關係則可促成危機策略聯盟的形成。
對於危機處理的成效，本研究認為組織可以從兩構面四象限進行危機處理的成效評估，以進行較全面性的危機處理成效評估，此兩構面分別為「主觀或客觀資料」，以及「組織觀點或利益關係人觀點」。
最後，透過個案內的分析與跨個案分析，本研究提出一套高科技產業的危機管理模式，希望可作為高科技產業進行危機管理時的參考。

一、中文參考書目
（一） 期刊
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黃懿慧（2001a）。〈危機回應：淺談形象修復策略〉，《公關雜誌》，42：43-46。
黃懿慧（2001b）。《網路危機管理理論模式建構－情境、網路傳播與組織回應之關聯性研究》。行政院國家科學委員會研究研究計畫。
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蔡明田、余明助（2000年9月）。〈企業文化、組織生涯管理與組織績效之關係研究－以台灣高科技產業為例〉，《管理評論》，19（3）：51-75。
蔡樹培（1999）。〈關係管理與溝通管理對危機管理之影響—以肇因於產品缺失之突發性危機為研究重點〉，《民意研究季刊》，209：133-167。
《世界經理文摘》（1996年7月）。〈危機管理的六大階段〉，119：130-136。
（二） 書籍
Augustine, N. R.（2001）。〈管理無法避免的危機〉，吳佩玲（譯）《危機管理》，頁1-35。台北：天下遠見。（原書 Harvard business review on crisis management. Boston, Mass.: Harvard Business School Press. [2000].）
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李茂興、李慕華、林宗鴻譯（1994）。《組織行為》，台北：揚智文化。（原書 Robbins, S. P. [1994]. Essentials of organizational behavior (3rd ed.). Englewood Cliffs, N.J.: Prentice Hall.）
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段恩雷（1995）。《貿易推廣機構國外辦事處績效評估指標建立之研究》。國立政治大學企業管理研究所碩士論文。
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黃煌雄、趙榮耀、尹士豪（2002）。《產業政策與永續發展總體檢調查報告》。台北：監察院。
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彭朱如（1998）。《醫療產業中跨組織合作關係類型與管理機制之研究》。國立政治大學企業管理研究所博士論文。
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