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研究生: 林耕毅
Lin,Keng Yi
論文名稱: 子品牌態度忠誠之前置因素對母品牌之反饋—以Armani與Armani Exchange為例
Feedback of Endorsed Brand's Attitudinal Loyalty toward Mother Brand's — The Case Study of Armani and Armani Exchange
指導教授: 邱志聖
Chiou,Jyh Shen
學位類別: 碩士
Master
系所名稱: 商學院 - 國際經營與貿易學系
Department of International Business
論文出版年: 2007
畢業學年度: 95
語文別: 中文
論文頁數: 60
中文關鍵詞: 種子品牌反饋品牌延伸態度忠誠專屬資產信任總體滿意度知覺服務品質時尚服飾
外文關鍵詞: Armani, Armani Exchange
相關次數: 點閱:166下載:39
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  • 品牌延伸策略發展至今,成果相當豐碩,過去倚賴母品牌之品牌權益所延伸而成的子品牌,在廠商用心經營之下,也成為可以獨當一面的品牌,這也為品牌延伸相關研究開創了一片新領域,過去延伸方式都是由母品牌向子品牌延伸,創造延伸槓桿,屬於由上往下的延伸關係,而現在當子品牌也建立起自己的品牌權益之後,也可能改變其忠誠顧客對母品牌的態度。
    本研究透過實證,提出種子品牌的概念,也就是廠商可以透過顧客對子品牌的態度忠誠,影響其對母品牌的態度,進而影響其購買意願,為了深入探討此概念,本研究以時尚服飾產業作為標的,研究結果發現,消費者真正關心的是服飾產品本身所提供的價值,對於產品本身的滿意會對消費者的信任與總體滿意度造成影響,實體設備以及人員互動對總體滿意度的影響並不顯著,但人員互動的服務品質卻會對信任造成顯著影響;以往學者所討論的信任對總體滿意度造成影響之假設也得到證實;總體滿意度也會對態度忠誠造成影響;態度影響購買意願的假設也同樣得到證實。
    本研究也驗證信任在反饋過程中具有相當重要的地位,除了對子品牌的信任會影響消費者對母品牌的態度之外,其對子品牌的態度忠誠也如同本研究的假設,會對母品牌的態度造成正面影響,種子品牌的概念也得到實證結果支持。


    第一章 緒論 6
    第一節 研究動機與目的 6
    第二節 研究流程 8

    第二章 文獻回顧與理論背景 9
    第一節 產品屬性滿意度、知覺服務品質與總體滿意度 9
    第二節 產品屬性滿意度、知覺服務品質與信任 11
    第三節 信任、總體滿意度與態度上的忠誠 12
    第四節 整體滿意度、專屬資產與態度忠誠 14
    第五節 品牌延伸效果之信任、總體滿意度、態度及購買意願 16
    第六節 研究架構 18

    第三章 研究方法 19
    第一節 研究對象 19
    第二節 研究假設 21
    第三節 各項變數的定義和衡量 22
    第四節 抽樣方法和問卷設計 23
    第五節 資料分析方法 25
    第六節 信度與效度分析 25

    第四章 研究結果 27
    第一節 樣本結構 27
    第二節 本研究概念模型 30
    第三節 實證結果 32
    第四節 討論 36

    第五章 結論與建議 42
    第一節 結論 42
    第二節 實務上的建議 45
    第三節 理論上的貢獻 46
    第四節 研究限制 47
    第五節 後續研究與建議 47

    表目錄

    表格 1 專屬資產分類表 14
    表格 2 研究假設相關係數表 21
    表格 3 問卷設計 24
    表格 4 問卷變數之信度表 25
    表格 5 性別分配表 27
    表格 6 年齡分配表 27
    表格 7 教育程度分配表 28
    表格 8 職業分配表 28
    表格 9 每月可支配所得分配表 28
    表格 10 購買AX時間分配表 29
    表格 11 是否購買Armani分配表 29
    表格 12 先購買品牌分配表 29
    表格 13 相關係數表 30
    表格 14 整體模型適配結果 32

    圖目錄

    圖表 1 研究流程圖 8
    圖表 2 研究假設架構圖 18
    圖表 3 整體模型適配結果 31

    中文部分

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    張佩芬,Ipod態度與忠誠度對Apple電腦其他商品之態度影響,政治大學國際貿易所碩士論文,民國九十四年。

    胡雲輝,顧客對銀行投入企業社會責任的知覺對情感附著與忠誠影響之研究,政治大學國際貿易所碩士論文,民國九十四年。

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