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研究生: 曾毓
Yu, Tseng
論文名稱: 跨文化消費者於社群媒體線上購買行為差異(以台法消費者為例)
Studying of Social Media Users Social Commerce Behavior In Terms Of Culture Difference: The Case Of French & Taiwanese users
指導教授: 吳文傑
Wu, Jack
口試委員: 鄭輝培
Cheng, Terry
林祖嘉
Lin, Chu-Chia
學位類別: 碩士
Master
系所名稱: 商學院 - 國際經營管理英語碩士學位學程(IMBA)
International MBA Program College of Commerce(IMBA)
論文出版年: 2020
畢業學年度: 108
語文別: 英文
論文頁數: 36
中文關鍵詞: 線上購物社群商務社會媒體行銷線上行為文化差異
外文關鍵詞: online shopping, social commerce, social media marketing, online behavior, cultural difference
DOI URL: http://doi.org/10.6814/NCCU202001083
相關次數: 點閱:90下載:12
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  • During the past decade, Information technology has drastically transformed the way how people interact and communicate with each other. There’s a new era of social media which constantly shaping abundant communities without geographical boundaries which can also bridge the connection or transaction among the business like E-commerce platform, which also known as Social-commerce. This research is aiming to discover how social media becomes one of the channels that enterprises choose to build the relation with customers and in what extent of difference in terms of online purchase intentions and the cultural difference. It is believed that social media facilitates social interaction among customers, leading to more opportunities to buy. This study offers literature review to explain the concept of social commerce, the application of Hofstede’s culture dimension theory and the findings after conducting semi-constructive interview with French and Taiwanese to see the difference when comes to online purchase intentions with the possible factors that might affect the results. While further analyzing the possible causations, interestingly, we found that because of the rise of digitalization and globalization, the cultural difference in this studies was not a significantly impact on consumer behavior.

    1. Introduction 1
    1.1. Research background & motivation 1
    1.2. Research Problem & hypothesis 1
    1.3. Methodology 2
    1.4. Framework 3
    2. Literature Review 4
    2.1. Social Commerce 4
    2.1.1. Definition of Social Commerce 4
    2.1.2. Scope & application of Social Commerce 6
    2.2. Social Media 8
    2.2.1. Definition of Social Media 8
    2.2.2. Current development and challenge for social media in Europe & Asia 10
    2.3. Culture difference in social commerce 11
    2.3.1. The difference and impact 11
    2.3.2. Buying intentions 13
    3. Research Method 16
    3.1. Interviewee Profile 16
    3.2. Interview data analysis 16
    4. Results & limitation 22
    Reference 25
    Appendix 27

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    2. Celeste See-Pui Ng, 2012, Examining The Cultural Difference In The Intention To Purchase In Social Commerce
    3. Christy Ashley , Tracy Tuten, (2014) Creative strategies in social media marketing: An exploratory study of branded social content and consumer engagement
    4. Esteban Ortiz-Ospina (2019): The rise of social media
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    8. Hofstede, G., Hofstede, G. J., 2011. Dimensions of national cultures.
    9. Hui Zhang (2019), On the development trend of cross-border E-commerce in China under the trend of International E-commerce (Statista)
    10.  J. Clement, 2019, Social commerce - Statistics & Facts
    11. Kiera Abbamonte (2018) Social Commerce For Retail: What Is It and 3 Examples of Retailers Doing it Well
    12. Liang, T. P., & Turban, E. (2011). Introduction to the special issue social commerce: a research framework for social commerce. International Journal of Electronic Commerce, 16(2), 5e14.
    13. M. Mäki, T. Toivola (2019) GLOBAL ECOMMERCE DEVELOPMENT – JOINING THE RESOURCES OF UNIVERSITIES AND ENTERPRISES FOR NEW MARKETS
    14. Mardsen, P. (2010). Social commerce: Monetizing social media. Hamburg, Germany:Syzygy Deutschland Gmbh.
    15. Parise, S., and Guinan, P. J (2008). Marketing using Web 2.0. In R. Sprague (ed.), Proceedings of the 41st Hawaii International Conference on System Sciences, Hawaii, HI(January, 2008) IEEE Computer Society Press, Washington, DC
    16. Paul M. Leonardi, Marleen Huysman, Charles Steinfield (2013) Enterprise Social Media: Definition, History, and Prospects for the Study of Social Technologies in Organizations 
    17. Sanjukta Pookulangara, Kristian Koesler, 2011. Cultural influence on consumers’ usage of social networks and it’s impact on online purchase intentions
    18. Schwarz, M., Thompson, M., 1990. Divided We Stand: Redefining Politics, Tech- nology and Social Choice. Harvester Wheatsheaf, New York.
    19. Social media marketing trend in Asia 2019
    20. Wang, C. N., and Zhang, P. (2012) The evolution of social commerce: the people management, technology, and information dimensions. Communications of the Association for Information Systems, 1–23.
    21. We Are Social and Hootsuite’s 2019 Global Digital report

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