| 研究生: |
黃明威 Huang, Ming-Wei |
|---|---|
| 論文名稱: |
廣告優養化現象探究:從訊息促進到反效果的行銷悖論 Exploring the Phenomenon of Advertising Eutrophication : A Marketing Paradox from Message Facilitation to Adverse Effects |
| 指導教授: |
劉慧雯
Liu, Hui-Wen |
| 口試委員: |
朱淑娟
Chu, Shu-Chuan 林芝璇 Lin, Jhih-Syuan |
| 學位類別: |
碩士
Master |
| 系所名稱: |
傳播學院 - 傳播學院碩士在職專班 M.A. Program in Communication |
| 論文出版年: | 2025 |
| 畢業學年度: | 114 |
| 語文別: | 中文 |
| 論文頁數: | 228 |
| 中文關鍵詞: | 廣告疲乏 、廣告優養化指標(AEI) 、形成性構念 、數位廣告指標 |
| 外文關鍵詞: | Advertising fatigue, Advertising Eutrophication Index(AEI), formative construct, digital advertising metrics |
| 相關次數: | 點閱:239 下載:6 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
本研究探討數位廣告在高頻觸及與演算法優化下,可能由「促進銷售」轉為「引發反感」的廣告疲乏現象,並以「廣告優養化」作為概念框架。隨著程序化投放普及,多數從業者仍依賴經驗判斷「何時跑到極限」與「哪些指標能反映看膩」,缺乏可跨平台溝通的標準化量化工具。
本研究提出「廣告優養化指標」(Advertising Eutrophication Index, AEI),將疲乏判斷外化為可計算之形成性(formative)診斷性綜合指標。AEI 以 Frequency、CTR、VTR、VCR100、CPC 五項指標為向度,經 P1–P99 標準化後依「核心」(Frequency、CTR,佔 70%)與「輔助」(其餘,佔30%)加權整合,形成 AEI 分數與五級燈號。量化分析使用與數位廣告代理商合作取得之真實投放週次資料共 64,393 筆(以展示/影音等推送式廣告為主),用於共線性檢核以避免向度冗餘、權重敏感度與排序一致性比較,並觀察 AEI 之長期變化軌跡;另結合操作人員、廣告主與一般消費者之質性訪談,以主題分析比對 AEI 分級與實務語彙之契合度。
研究結果顯示:(一)五項指標可分別對應接觸壓力、前端興趣、觀看深度與成本壓力,排除轉換類指標有助於聚焦疲乏診斷本質。(二)在維持核心高於輔助的架構下,7:3 與 6:4 權重版本的案例排序高度一致;等權重版本則相對稀釋 Frequency 與 CTR 的診斷影響。(三)AEI 較高之週次常同時呈現高頻次、互動/意願下降與成本壓力上升,與操作人員與廣告主對「跑到極限」的描述相互呼應;一般消費者所描述之厭煩感亦多集中於較高風險分級。(四)五級燈號能呈現清楚的分級剖面與風險溝通效果,較三級分類更能支撐決策傳達與跨角色對齊。
本研究建構 AEI,將分散的成效指標與操作直覺轉化為可視化、可溝通的診斷框架,提供辨識疲乏風險與調整策略的量化依據,並促使數位廣告評估朝系統性生態診斷邁進。未來可擴增跨產業與跨平台樣本,並可結合自動化資料串接與儀表板部署,以持續提升 AEI 的應用價值。
This study examines digital advertising fatigue—a phenomenon in which ads, under high-frequency exposure and algorithmic optimization, may shift from “promoting sales” to “triggering irritation”—through the conceptual lens of “advertising eutrophication.” With the widespread adoption of programmatic delivery, many practitioners still rely on experience-based judgments to decide when campaigns have “reached their limit” and which indicators best reflect audience wear-out, while standardized quantitative tools for cross-platform diagnosis and communication remain limited.
To address this gap, the study proposes the Advertising Eutrophication Index (AEI), a computable formative, diagnostic composite that externalizes practitioners’ fatigue judgments. AEI integrates five dimensions—Frequency, Click-Through Rate (CTR), View-Through Rate (VTR), 100% Video Completion Rate (VCR100), and Cost Per Click (CPC). After P1–P99 standardization, these indicators are combined using a hierarchical weighting scheme: “core” signals (Frequency and CTR; 70%) and “auxiliary” signals (the remaining three; 30%), producing an AEI score and a five-level traffic-light grading system. Quantitative analyses draw on 64,393 weekly observations from real-world campaign data obtained through collaboration with a digital advertising agency, focusing primarily on push-based display and video formats. The analyses include multicollinearity checks to prevent indicator redundancy, sensitivity testing and rank-order consistency across alternative weighting schemes, and longitudinal tracking of AEI trajectories. In addition, semi-structured interviews with media operators, advertisers, and general consumers are analyzed thematically to assess how AEI grades align with real-world diagnostic language and judgments.
The findings suggest that: (1) the five indicators map onto distinct facets of fatigue risk—exposure pressure, early-stage engagement, viewing depth, and cost pressure—while excluding conversion metrics helps concentrate on fatigue diagnosis rather than outcome volatility; (2) within the hierarchical design, rank-ordering remains highly consistent between the 7:3 and 6:4 weighting versions, whereas an equal-weight version tends to dilute the diagnostic influence of Frequency and CTR;
5
(3) higher-AEI weeks commonly coincide with higher exposure frequency, weaker engagement or willingness signals, and increased cost pressure, aligning with operators’ and advertisers’ descriptions of campaigns “hitting the limit,” while consumers’ irritation narratives tend to cluster in higher-risk grades; and (4) the five-level traffic-light system provides a clear profiling gradient and practical communication value, offering more actionable risk signaling than coarser three-level categorizations.
Overall, AEI translates scattered performance metrics and tacit operational heuristics into a structured, visualizable diagnostic framework, providing a quantitative basis for identifying fatigue risk and supporting strategy adjustments. Future research may extend AEI by incorporating broader cross-industry and cross-platform samples and by integrating automated data pipelines and dashboard deployment to enhance its practical applicability.
摘 要 2
Abstract 4
目 次 6
第一章 緒論 10
第一節 研究背景 10
第二節 研究動機 11
第三節 研究目的 12
第四節 研究問題 14
第五節 研究假設 15
本章小結 19
第二章 文獻探討 19
第一節 廣告疲乏理論基礎 19
第二節 廣告優養化的隱喻:從生態系統到廣告曝光的反效果悖論 23
第三節 AEI組成變項與數位廣告疲乏指標之關聯性 25
第四節 從手感到科學:內隱知識與外顯知識的轉化 32
第五節 形成性構念作為AEI之理論衡量基礎 35
第六節 訊息過濾與疲乏的心理機制 37
第七節 小結 41
第三章 研究方法 44
第一節 AEI組成變項與廣告疲乏指標設計 44
第二節 變項操作化 46
第三節 研究對象、場域與資料來源 57
第四節 研究工具與資料處理流程 62
第五節 質性驗證:實務可用性與解釋力 70
第六節 指標視覺化與分段提示設計 72
第七節 研究設計的信效度與偏誤控管 73
第八節 研究假設與驗證策略 82
第四章 研究結果 89
第一節 研究樣本結構與資料概況 90
第二節 H1:AEI 構成變項之操作化、極端值處理與多重共線性檢驗 94
第三節 H2: AEI 權重設計之合理性與穩健性驗證 105
第四節 H3:AEI分數之判準效度質性驗證結果 110
第五節 H4:AEI分數分段區辨力與實務可用性驗證結果 117
第五章 結論 128
第一節 研究發現整合與研究問題回應 128
第二節 理論與方法論貢獻 139
第三節 實務意涵與應用建議 145
第四節 研究限制 152
第五節 未來研究建議 158
第六節 結語 164
參考文獻 171
附 錄 175
附錄一、質性訪談處理AEI五變項編碼準則 175
附錄二、質性研究訪談題綱 180
附錄三、質性研究訪談樣本輪廓資料 183
附錄四、質性研究訪談重點摘要整理 184
附錄五、質性研究訪談編碼 217
附錄六、資料字典(Data Dictionary) 225
1. Alwreikat, A. A. M., & Rjoub, H.(2020). Impact of mobile advertising wearout on consumer irritation, perceived intrusiveness, engagement and loyalty: A partial least squares structural equation modelling analysis. South African Journal of Business Management, 51(1), Article a2046. https://doi.org/10.4102/sajbm.v51i1.2046
2. Berlyne, D. E.(1970). Novelty, complexity, and hedonic value. Perception & Psychophysics, 8(5), 279–286. https://doi.org/10.3758/BF03212593
3. Brehm, J. W.(1966). A theory of psychological reactance. Academic Press.
4. Broadbent, D. E.(1958). Perception and communication. Pergamon Press.
5. Calder, B. J., & Sternthal, B.(1980). Television commercial wearout: An information processing view. Journal of Marketing Research, 17(2), 173–186. https://doi.org/10.1177/002224378001700203
6. Carlson, R. E.(1977). A trophic state index for lakes. Limnology and Oceanography, 22(2), 361–369. https://doi.org/10.4319/lo.1977.22.2.0361
7. Carpenter, S. R.(2005). Eutrophication of aquatic ecosystems: Bistability and soil phosphorus. Proceedings of the National Academy of Sciences, 102(29), 10002–10005. https://doi.org/10.1073/pnas.0503959102
8. Chae, I., Bruno, H. A., & Feinberg, F. M.(2019). Wearout or weariness? Measuring potential negative consequences of online ad volume and placement on website visits. Journal of Marketing Research, 56(1), 57–75. https://doi.org/10.1177/0022243718820587
9. Chapelle, O., Manavoglu, E., & Rosales, R.(2014). Simple and scalable response prediction for display advertising. ACM Transactions on Intelligent Systems and Technology, 5(4), 61:1–61:34. https://doi.org/10.1145/2532128
10. Cho, C.-H., & Cheon, H. J.(2004). Why do people avoid advertising on the internet? Journal of Advertising, 33(4), 89–97.
11. Diamantopoulos, A., & Winklhofer, H. M.(2001). Index construction with formative indicators: An alternative to scale development. Journal of Marketing Research, 38(2), 269–277. https://doi.org/10.1509/jmkr.38.2.269.18845
12. Dillard, J. P., & Shen, L. 2005). On the nature of reactance and its role in persuasive health communication. Communication Monographs, 72(2), 144–168. 172
13. Edwards, S. M., Li, H., & Lee, J.-H.(2002). Forced exposure and psychological reactance: The antecedents and consequences of perceived intrusiveness in online advertising. Journal of Advertising, 31(3), 83–95.
14. Eppler, M. J., & Mengis, J.(2004). The concept of information overload: A review of literature from organization science, accounting, marketing, MIS, and related disciplines. The Information Society, 20(5), 325–344. https://doi.org/10.1080/01972240490507974
15. Facebook IQ.(2019). The value of reach and frequency marketing. Meta Platforms, Inc. https://www.facebook.com/business/news/insights/the-value-of-reach-and-frequency-marketing
16. Gentner, D.(1983). Structure-mapping: A theoretical framework for analogy. Cognitive Science, 7(2), 155–170. https://doi.org/10.1207/s15516709cog0702_3
17. Google Ads.(2022). Google Ads insights: Insights Finder tool. Google LLC. https://business.google.com/tw/ad-tools/insights-finder/
18. Google. n.d.-a). About YouTube ads and view metrics. Google Ads Help. https://support.google.com/google-ads/answer/2375431
19. Google. n.d.-b). TrueView view rate: Definition. Google Ads Help. https://support.google.com/google-ads/answer/6293479
20. Google. n.d.-c). About the Google Ads auction. Google Ads Help. https://support.google.com/google-ads/answer/6167122
21. Google. (n.d.-d). How the Google Ads auction works. Google Ads Help. https://support.google.com/google-ads/answer/1722122
22. Google. (n.d.-e). About the paid & organic report. Google Ads Help. https://support.google.com/google-ads/answer/1230450
23. GroupM.(2024). This year, next year: 2024 global end-of-year forecast [Industry report]. GroupM.
24. Guo, R., & Jiang, Z.(2024). Optimal dynamic advertising policy considering consumer ad fatigue. Decision Support Systems, 187, Article 114323. https://doi.org/10.1016/j.dss.2024.114323
25. Jarvis, C. B., MacKenzie, S. B., & Podsakoff, P. M.(2003). A critical review of construct indicators and measurement model misspecification in marketing and consumer research. Journal of Consumer Research, 30(2), 199–218. https://doi.org/10.1086/376806
26. Kahneman, D.(1973). Attention and effort. Prentice Hall. 173
27. Kaplan, S., & Kaplan, R. (1989). The experience of nature: A psychological perspective. Cambridge University Press.
28. Keller, K. L., & Lehmann, D. R.(2009). Assessing long-term brand potential. Journal of Brand Management, 17(1), 6–17. https://doi.org/10.1057/bm.2009.11
29. Lang, A.(2000). The limited capacity model of mediated message processing. Journal of Communication, 50(1), 46–70. https://doi.org/10.1111/j.1460-2466.2000.tb02833.x
30. Lee, J., & Ahn, J.-H.(2012). Attention to banner ads and their effectiveness: An eye-tracking approach. International Journal of Electronic Commerce, 17(1), 119–137. https://doi.org/10.2753/JEC1086-4415170105
31. Meta.(2022). Meta Ads guide: About the reach objective in Meta Ads Manager. Meta for Business. https://www.facebook.com/business/help/218841515201583
32. Meta.(n.d.). About video ad metrics. Meta Business Help Center. https://www.facebook.com/business/help/1792720544284355
33. Nonaka, I., & Takeuchi, H.(1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. Oxford University Press.
34. Pechmann, C., & Stewart, D. W.(1988). Advertising repetition: A critical review of wearin and wearout. Current Issues and Research in Advertising, 11(1–2), 285–329. https://doi.org/10.1080/01633392.1988.10504936
35. Petty, R. E., & Cacioppo, J. T.(1986). Communication and persuasion: Central and peripheral routes to attitude change. Springer-Verlag.
36. Smith, V. H., Tilman, G. D., & Nekola, J. C.(1999). Eutrophication: Impacts of excess nutrient inputs on freshwater, marine, and terrestrial ecosystems. Environmental Pollution, 100(1–3), 179–196. https://doi.org/10.1016/S0269-7491(99)00091-3
37. Sonnentag, S., & Fritz, C.(2007). The Recovery Experience Questionnaire: Development and validation of a measure for assessing recuperation and unwinding from work. Journal of Occupational Health Psychology, 12(3), 204–221. https://doi.org/10.1037/1076-8998.12.3.204
38. Teixeira, T., Wedel, M., & Pieters, R.(2012). Emotion-induced engagement in internet video advertisements. Journal of Marketing Research, 49(2), 144–159. https://doi.org/10.1509/jmr.10.0207
39. Tellis, G. J.(2004). Effective advertising: Understanding when, how, and why advertising works. Sage. 174
40. Thompson, D. V., Hamilton, R. W., & Rust, R. T.(2005). Feature fatigue: When product capabilities become too much of a good thing. Journal of Marketing Research, 42(4), 431–442. https://doi.org/10.1509/jmkr.2005.42.4.431
41. Treisman, A.(1960). Contextual cues in selective listening. Quarterly Journal of Experimental Psychology, 12(4), 242–248. https://doi.org/10.1080/17470216008416732
42. Yahoo Advertising. (2018). Frequency capping best practices for programmatic buying. Yahoo Inc. https://www.yahooinc.com/advertising