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研究生： 陳施蓓
Chan, Sze-Pui
論文名稱： 員工離職、工作滿意度及工作與生活的平衡之關聯研究：以香港非本地高等教育機構為例
Research of the Relationship among Employee Turnover, Job Satisfaction, and Work-life Balance: A Case Study of Non-local Higher Education Institution in Hong Kong
指導教授： 林月雲
Lin, Yeh-Yun
口試委員: 胡昌亞
Hu, Chang-Ya
許壹傑
Hsu, I-Chieh
學位類別： 碩士
Master
系所名稱： 商學院 - 企業管理研究所(MBA學位學程)
Master of Business Administration Program(MBA)
論文出版年： 2019
畢業學年度： 107
語文別： 英文
論文頁數： 73
中文關鍵詞： 員工離職 、工作滿意度 、工作與生活的平衡 、非本地高等教育 、香港
外文關鍵詞： Employee turnover, Job satisfaction, Work-life balance, Non-local higher education, Hong Kong
DOI URL： http://doi.org/10.6814/THE.NCCU.MBA.004.2019.F08
相關次數： 點閱：107  下載：3 
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    • Higher education is important to the today’s economy. Hong Kong Government works hard to provide multiple pathways to secondary school graduates to pursue higher education. Since 2000, the non-local higher education sector has rapidly developed, and intense competition raises within the sector. This sector is facing a high-flowing employee turnover rate.
    This thesis studies one of the non-local higher education institutions in Hong Kong to understand the relationship among employee turnover, job satisfaction, and work-life balance. This paper is also aimed at providing feasible recommendations for employee retention.
    The research results show that the causes of high employee turnover rate in the non-local higher education sector are due to poor selection and work overload. Secondly, there are four factors influence job satisfaction include relationship, compensation and benefits, recognition, and achievement. Thirdly, work-life balance plays a major role to female employees.
    In short, this study has the potential to offer a reference for the existing institutions to overcome the issue of high employee turnover rate within the non-local higher education sector.

    Higher education is important to the today’s economy. Hong Kong Government works hard to provide multiple pathways to secondary school graduates to pursue higher education. Since 2000, the non-local higher education sector has rapidly developed, and intense competition raises within the sector. This sector is facing a high-flowing employee turnover rate.
    This thesis studies one of the non-local higher education institutions in Hong Kong to understand the relationship among employee turnover, job satisfaction, and work-life balance. This paper is also aimed at providing feasible recommendations for employee retention.
    The research results show that the causes of high employee turnover rate in the non-local higher education sector are due to poor selection and work overload. Secondly, there are four factors influence job satisfaction include relationship, compensation and benefits, recognition, and achievement. Thirdly, work-life balance plays a major role to female employees.
    In short, this study has the potential to offer a reference for the existing institutions to overcome the issue of high employee turnover rate within the non-local higher education sector.

    Chapter 1: Introduction 1
    1.1 Research Background and Motivation 1
    1.2 Research Objective and Questions 7
    1.3 Research Procedure 8
    Chapter 2: Literature Reviews 9
    2.1 Employee Turnover 9
    2.2 Job Satisfaction 11
    2.3 Work Life Balance 13
    2.4 Non-local Higher Education Sector 14
    Chapter 3: Research Methodology 20
    3.1 Research Method 20
    3.2 Research Framework 20
    3.3 Selection of Interviewees 21
    3.4 Data Collection 22
    Chapter 4: Case Study 23
    4.1 Company Background 23
    4.2 Summary of Interview Results 25
    4.3 Employee Turnover 34
    4.4 Job Satisfaction 39
    4.5 Work-life Balance 42
    Chapter 5: Research Conclusions and Recommendations 47
    5.1 Research Conclusions 47
    5.2 Recommendations 51
    5.3 Limitations of Research 55
    5.4 Future Research 55
    Reference 56
    Appendices 60
    Appendix 1: Statistical Data for Education Sector in Taiwan 60
    Appendix 2: Business Model Canvas of IAL 63
    Appendix 3: Registered Non-local Courses Overview 65
    Appendix 4: Grading System of Non-local Courses 67
    Appendix 5: Enrollment at IAL 68
    Appendix 6: Key Success Factors of IAL 69
    Appendix 7: Interview Results of Ms. P 71

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