本研究以行政院人事行政總處建置之「事求人機關徵才系統」（簡稱事求人系統）為研究對象，探討影響公務人員使用該人力招募網站之持續使用意圖與使用者滿意度的關鍵因素。由於「事求人系統」具任務導向與階段性使用特性，且使用行為多受行政流程與職務需求所驅動，使用自主性相對有限，與民間求職平台之市場導向與自主操作情境存在本質差異。為更全面呈現影響機制，本研究整合科技接受與使用理論（Unified Theory of Acceptance and Use of Technology, UTAUT 模型）與 E-S-QUAL 模型（Electronic Service Quality Model），建構以持續使用意圖為核心依變項之研究架構，並將使用者滿意度作為中介變項。
本研究以曾使用「事求人系統」之公務人員為對象，採問卷調查法蒐集資料，經語意前測與預試分析後正式施測。研究結果顯示：
一、「績效期望」、「努力期望」、「社會影響」及「系統可用性」對持續使用意圖具有顯著正向影響。
二、「績效期望」、「促成條件」與「安全隱私性」對使用者滿意度具顯著正向影響。
三、「績效期望」與「促成條件」透過「使用者滿意度」對「持續使用意圖」產生顯著中介效果，其中前者為部分中介，後者為完全中介。
四、控制變項整體未呈顯著影響，顯示公務人員之性別、年齡、官等、服務年資及使用經驗等個人屬性，對持續使用意圖與使用者滿意度皆未產生顯著差異。
綜合分析結果，績效期望在所有構面中展現最高影響力，顯示系統效能與任務支援是驅動持續使用意圖與提升滿意度的核心因素。對於持續使用意圖而言，努力期望、社會影響與系統可用性亦呈顯著正向效果，反映操作便利性、組織氛圍及同儕影響均會推動公務人員使用該制度性平台。滿意度方面，促成條件與安全隱私性為關鍵來源，代表行政支援、技術協助與資訊安全均會提升整體使用評價；而促成條件與績效期望並透過滿意度進一步影響持續使用意圖，展現明確的中介路徑。整體而言，事求人系統之使用行為同時受到動機面（UTAUT）與品質面（E-S-QUAL）因素共同影響。研究建議主管機關可強化任務支援功能、提升資訊安全、簡化操作流程並完善行政與技術支援，以全面提升公務人員之使用體驗、滿意度及後續使用意願。

This study examines the key factors influencing civil servants’ continuance intention to use and user satisfaction with the “Job-Opening Recruitment System for Agencies” (hereafter, the Job-Opening System), an online recruitment platform developed by the Directorate-General of Personnel Administration, Executive Yuan. The Job-Opening System is characterized by task-oriented and stage-based usage, where user behavior is largely driven by administrative procedures and job requirements. As a result, users’ autonomy is relatively limited, which fundamentally distinguishes this institutional platform from the market-driven and self-directed usage context of private job-search websites. To more comprehensively capture the underlying mechanisms, this study integrates the Unified Theory of Acceptance and Use of Technology (UTAUT) with the Electronic Service Quality Model (E-S-QUAL), and develops a research framework that takes continuance intention as the core dependent variable while incorporating user satisfaction as a mediating variable.
The research targets civil servants who have used the Job-Opening System and employs a questionnaire survey to collect data. Following semantic pretesting and pilot analysis, the formal survey was administered. The empirical findings show that:
(1) Performance expectancy, effort expectancy, social influence, and system usability all exert significant positive effects on continuance intention.
(2) Performance expectancy, facilitating conditions, and security and privacy have significant positive effects on user satisfaction.
(3) Performance expectancy and facilitating conditions have significant mediating effects on continuance intention through user satisfaction, with the former exhibiting partial mediation and the latter full mediation.
(4) Overall, the control variables do not show significant effects, indicating that civil servants’ individual attributes—such as gender, age, rank, tenure, and system usage experience—do not produce significant differences in either continuance intention or user satisfaction.
Taken together, the results indicate that performance expectancy has the strongest influence among all constructs, suggesting that system effectiveness and task support are the core drivers of both continuance intention and user satisfaction. With respect to continuance intention, effort expectancy, social influence, and system usability also demonstrate significant positive effects, reflecting that ease of use, organizational climate, and peer influence all help encourage civil servants to use this institutional platform. In terms of satisfaction, facilitating conditions and security and privacy are the key sources, implying that administrative support, technical assistance, and information security all enhance overall evaluations of system use. Moreover, facilitating conditions and performance expectancy further influence continuance intention through user satisfaction, forming clear mediating pathways. Overall, usage behavior on the Job-Opening System is jointly shaped by motivational factors (UTAUT) and service quality factors (E-S-QUAL). The study recommends that system administrators strengthen task-support functions, enhance information security, simplify operational procedures, and improve administrative and technical support in order to comprehensively enhance user experience, user satisfaction, and subsequent willingness to continue using the system.

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