物流中心是為因應現代商業環境中，『少量、多樣、多頻次』的需求型態

，而設立的貨品儲存及配送中心，具有倉儲、流通加工及配送等等整合性

的功能，在管理上不僅要求訂單處理的效率，更注重客戶服務水準的提高

以及總成本的降低等的管理課題。本研究基於這樣的管理需求，針對物流

中心的撿貨作業，研究撿貨資訊系統設計的方法及其內容，希望透過資訊

系統的協助，可以改善撿貨作業管理的決策品質，並進而提升撿貨作業之

整體效率。本研究共分為『撿貨資訊系統之設計』以及『實作分析』等兩

部分。在撿貨資訊系統設計部分，本研究透過撿貨作業管理決策問題的分

析，整理出在發展撿貨作業管理的決策方案時，有哪些限制因素，以及哪

些可控制的因素。並且定義出可協助決策制定的撿貨資訊系統需要提供哪

些資訊，具備哪些功能。此外，針對撿貨作業決策問題的特性，本研究提

出發展撿貨作業管理決策方案的操作模式，並以這個操作模式作為撿貨資

訊系設計的基礎，配合決策支援系統之概念，提出一個可以幫助決策制定

的撿貨資訊系統的設計架構。在實作分析方面，本研究根據所提出設計架

構，實際以一個案廠商的撿貨作業為例，一方面分析其訂單的成長狀況，

成長型態，另一方面則依據其目前的撿貨作業進行方式，建立一個雛型系

統。首先，由訂單分析知道，該個案廠商所面臨的壓力為訂單張數成長的

問題，其餘如每張訂單項目數的成長，則較不明顯，尚不造成撿貨作業效

率的阻礙。另外，透過雛型系統的操作分析，本研究提供個案廠商在人力

配置方面的建議，指出增加人力對效率改進有限，並且發現，該個案廠商

目前的撿作業進行方式的瓶頸主要在撿取貨物完畢後，包裝作業的進行上

，為配合該案廠商所制定的客戶服務政策，本研究建議管理者可以從增加

人力之外的方案著手，尋求訂單張數不斷成長的狀況之下，撿貨作業效率

改進的方案。

中文部分

１. 李邦哲，「高度化的物流配銷資訊系統」，商店自動化雜誌，1991年9月，頁11-20
２. 吳琬瑜，「強勢通路‧弱勢廠商」，天下雜誌，1993年9月，頁218-220
３. 陳金水，「物流系統規畫原則」，商店自動化雜誌，１９９１年７月，頁88-91
４. 陳金水，「商業現代化的整合體－物流中心」，CAD與自動化，1993年5月，頁7-15
５. 張景涵，「我國流通業現況」，商學教育自化觀摩與研討會，民國82年六月
６. 黃惠煐，「台灣物流發展新歷程：物流策略與物流管理」，商店自動化雜誌，1991年，4月號，頁81-84
７. 黃惠煐，「物流機能自化與效率策略」，CAD與自動化，1993年5月，頁16-19
８. 黃惠煐，「物流策略與管理（二）：物流策略理念與系統觀念」，商業自動化雜誌，1991年，5月號，頁81-84
９. 黃惠煐，「物流策略與物流管理（四）：撿取系統基本概念與應用」，商業自動化雜誌，1991年8月，頁82-85
１０. 黃惠煐，「物流策略與物流管理（五）：流通資訊系統架構與實例」，商業自動化雜誌，1991年9月，頁82-85
１１. 蕭美麗，「流通業資訊化的趨勢」，流通資訊化研討會，民國82年十月
１２. 謝清佳，吳琮璠合著，「資訊管理－理論與實務」，（民國八十年初版），頁15-3 – 15-12
１３. 蘇隆德，「傳統倉儲與商業物流中心之比較」，CAD與自動化，1993年5月，頁16-19
１４. 北澤博，「現代化物流資訊系統」，中國生產力中心，（1990年），頁3-5
１５. Sharp , G., 「商業自動化物流技術年度成果暨技術研討會」工研院機械工業研究所，頁3-5
１６. 「後勤主動出擊：四個震撼實例」，日本文摘，1991年9月，頁45-51
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