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研究生: 林雀華
Lin, Chueh-Hua
論文名稱: 主管對於指派業務目標的說服方法與員工對業務目標的接受程度:實驗研究證據
Supervisors' Persuasion Tactics in Assigning Target and Subordinates' Acceptance of the Target: Experimental Evidence
指導教授: 吳安妮
Wu, Anne
殷華祥
Yin, Huaxiang
口試委員: 杜榮瑞
Duh, Rong-Ruey
俞洪昭
Yu, Hung-Chao
楊朝旭
Young, Chaur-Shiuh
李佳玲
Lee, Chia-Ling
學位類別: 博士
Doctor
系所名稱: 商學院 - 會計學系
Department of Accounting
論文出版年: 2023
畢業學年度: 111
語文別: 英文
論文頁數: 71
中文關鍵詞: 說服方法目標難易度目標接受程度目標設定主管與員工關係
外文關鍵詞: Persuasion Tactics, Target Difficulty, Target Acceptance, Target Setting, Supervisor–Subordinate Relationship
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  • 本研究採用情境式實驗設計,探討主管對於員工指派業務目標的說服方法如何影響員 工之目標接受程度。本研究預期並發現,主管的說服方法是可以提高員工的目標接受 程度。且本研究更進一步發現,相較於邊緣途徑 (Peripheral Route)的說服方法的影響, 中央途徑(Central Route)的說服方法才能有效提高員工的目標接受程度。再者,在目標難度極高的組別下,主管採用中央途徑的說服方法,使員工有較高的意願於工作上的付出及達標的企圖心。除此之外,本研究亦發現主管採用中央途徑的說服方法 下,亦可提升員工的正面情緒且同時降低負面情緒。綜上所述,本研究的實驗結果,對於目標設定的理論提出更進一步的貢獻以及對於主管與員工的關係有實務上的貢獻。


    This study uses a scenario experiment to investigate how supervisors’ persuasion tactics affects subordinates’ target acceptance in the target setting process. I predict and find that employing persuasion routes in convincing target to subordinates improves subordinates’ target acceptance. Specifically, relative to no persuasion, using the central-route persuasion tactics improves subordinates’ target acceptance, whereas using the peripheral-route persuasion tactics does not improve subordinates’ target acceptance. Noteworthily, subordinates in the extremely challenging target group have higher intentions to exert their effort and to attain the target when their supervisor employs the central-route persuasion. I further find that, in comparison with no persuasion, as well as the peripheral-route persuasion, using the central-route persuasion can increase subordinates’ positive emotions and reduce their negative emotions. Taken together, this study contributes to target setting theory and has important practical implications for the supervisor–subordinate relationship.

    I. INTRODUCTION 1
    1.1 Research Motivation and Purpose 1
    1.2 Research Method and Predictions 2
    1.3 Importance of the Research 3
    1.4 Research Contributions and Implications 3
    1.5 Research Framework 4
    II. LITERATURE REVIEW 6
    2.1 Review of the Target Setting Literature 6
    2.1.1 Target Difficulty in Target Setting Theory 6
    2.1.2 The Supervisor–Subordinate Relationship and Communications in
    Target Setting 7
    2.2 Literature Review of the ELM of Persuasion Theory 8
    2.3 Review of the Target Acceptance Literature 10
    2.3.1 The Relationship between the Supervisors’ Persuasion and Subordinates’ Target Acceptance 10
    2.3.2 Target Difficulty as a Moderator in the Relationship between the Supervisors’ Persuasion and Subordinates’ Target Acceptance 11
    III. THEORETICAL BACKGROUND AND HYPOTHESES 12
    3.1 Expectancy Theory and Target Acceptance 12
    3.2 Hypotheses 13
    3.2.1 Target Difficulty and Target Acceptance 13
    3.2.2 Persuasion and Target Acceptance 14
    3.2.3 The Conceptual Framework of Target Difficulty Moderating Target
    Acceptance 14
    3.2.4 Target Difficulty Levels and Target Persuasion Tactics 15
    IV. RESEARCH DESIGN 18
    4.1 Participants 18
    4.2 Experimental Task 18
    4.3 Experimental Manipulations 21
    4.3.1 Target Difficulty Manipulation 21
    4.3.2 Persuasion Manipulation 21
    4.4 Experimental Procedure 22
    4.5 Test Variables 23
    4.5.1 Dependent Variable 23
    4.5.2 Independent Variables and Control Variable 23
    4.5.3 Readability Control 23
    4.6 Analysis Model 24
    V. RESULTS 25
    5.1 Manipulation Checks 25
    5.2 Descriptive Statistics 25
    5.3 Hypothesis Tests 28
    5.3.1 Tests of the Target Difficulty and Persuasion Effect Hypotheses 28
    5.4 Robustness Checks 37
    5.4.1 The Intention to Exert Effort and to Attain the Target 37
    5.5 Additional Analysis of the Impact of the Persuasion 41
    5.5.1 Persuasion Routes and Perceptions of the Usefulness of a Communication and the Meaningfulness of a job 41
    5.5.2 Persuasion Routes and Perceptions about Supervisors 46
    5.5.3 Persuasion and Emotions 51
    VI. CONCLUSIONS AND DISCUSSION 57
    6.1 Conclusions 57
    6.2 Contributions and Limitations 58
    REFERENCES 60
    APPENDIX 66

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