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研究生: 徐唯曦
論文名稱: 台北地區年輕女性「生活雜貨」消費經驗初探:符號、體驗、美學與自我
An Exploratory Research of "zakka" consumption
指導教授: 黃光玉
學位類別: 碩士
Master
系所名稱: 傳播學院 - 廣告學系
Department of Advertising
論文出版年: 2010
畢業學年度: 98
語文別: 中文
論文頁數: 210
中文關鍵詞: 生活雜貨符號消費體驗消費美感體驗生活美學自我認同
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  • 「生活雜貨」常被指陳為日常生活中的一切用品,但它的意涵逐漸深化,揭
    示了它所具有的無形的意義,以及這些意義與消費者的關係。「生活雜貨」也涉及了消費者整體的居家生活方式與美感呈現,其使消費者得以形塑或維持自我認同。因而本研究認為「生活雜貨」的消費具有符號消費與體驗消費的特性,不但反映消費者的生活美學,也影響消費者的自我認同。因此,本研究主要在探究「生活雜貨」符號消費與體驗消費的形貌與特性,並透過「生活雜貨」的消費經驗,試圖探析消費者的生活美學與自我認同。

    根據以上前提,本研究的研究問題分為以下四點:(一)消費者喜愛「生活
    雜貨」的原因為何?對他們來說,「生活雜貨」的魅力與價值何在?具有什麼樣的文化或符號意義?(二)在「生活雜貨」的整個消費過程中,消費者擁有何種體驗?過程中所呈現的美感具有何種特性?(三)喜愛「生活雜貨」的消費者擁有何種生活美學與態度?(四)透過「生活雜貨」的消費與體驗,消費者維持與建構出什麼樣的自我?「生活雜貨」在消費者的自我認同中扮演什麼樣的角色?

    本研究使用深度訪談法,並將受訪者鎖定在「生活雜貨」消費群體之最大宗
    -「台北都會地區單身女性」。透過11 位受訪者的訪談資料,本研究發現在「生活雜貨」符號消費下,受訪者追求的是關於理想的生活,包含「條理生活的構成」、「風格生活的組合」、「情感生活的建立」與「美感生活的體驗」四種消費形貌,反映的是「生活雜貨」不但讓受訪者料理生活大小事,更提供多種選擇與搭配,為空間增添生活的味道,甚至幫助受訪者去想像、體驗另一種理想的生活形貌。

    再者,「生活雜貨」消費過程也是一種美感體驗,體現出一種隨性、放鬆的消費過程。此外,本研究發現最能創造豐富體驗與感受的是「小店」,其不但能提供受訪者預期外的驚喜,也具有個別特色、故事,與展店或創作的理念。而在「生活雜貨」消費所反映的生活美學上,其所引發的美感特性包含了簡單、自然、混搭、氣氛、獨特、意義與人情等七個要素,並也同時座落於受訪者
    居家空間的想像與嚮往,亦反映了受訪者對於自我的認同,包含「自在的我,自由的生活」與「豐富的我,豐盛的生活」這兩個認同構面,即是愛好簡單、自然,並熱愛品味生活、體會生活細節的人格特質。

    因此,透過「生活雜貨」,受訪者得以對自己生存的空間與環境進行源源不
    絕的營造行為,進而追求心目中理想的生活型態。「生活」因而是一種動態經
    營,而非靜態的存在。透過「生活雜貨」符號性與體驗性的意義,「美感生活」成為受訪者消費主體之所在,甚至會透過生活美學來建立一個美感群體。


    第一章 緒論 ...................................................................................................................... 1
    第一節 研究背景與動機................................................................................................ 1
    第二節 研究目的與問題................................................................................................ 6
    第二章 文獻探討 ............................................................................................................... 9
    第一節 自我認同與消費................................................................................................ 9
    壹 自我認同 ............................................................................................................... 9
    貳 自我認同的形塑 ................................................................................................. 13
    參 居家空間與自我認同.......................................................................................... 24
    肆 小結 .................................................................................................................... 26
    第二節 體驗消費 ......................................................................................................... 28
    壹 經驗與體驗 ......................................................................................................... 28
    貳 顧客體驗 ............................................................................................................. 29
    參 體驗的價值 ......................................................................................................... 33
    肆 小結 .................................................................................................................... 36
    第三節 美感的消費社會.............................................................................................. 40
    壹 日常生活美學化 ................................................................................................. 40
    貳 美感生活的建立 ................................................................................................. 41
    參 小結 .................................................................................................................... 47
    第三章 研究方法 ............................................................................................................. 50
    第一節 取樣 ................................................................................................................. 51
    壹 取樣方式與篩選條件.......................................................................................... 51
    貳 受訪者資料 ......................................................................................................... 54
    第二節 資料收集 ......................................................................................................... 59
    壹 初步預訪 ............................................................................................................. 59
    貳 訪談流程 ............................................................................................................. 59
    參 訪談大綱 ............................................................................................................. 61
    第三節 資料分析與策略 ............................................................................................. 70
    第四章 資料分析與討論 ................................................................................................. 72
    第一節 「生活雜貨」物件的符號意義與價值 ........................................................... 72
    壹 「生活雜貨」何所指.......................................................................................... 73
    貳 「生活雜貨」的魅力與價值 .............................................................................. 79
    參 「生活雜貨」反映出對家的渴望 ...................................................................... 92
    肆 小結 .................................................................................................................... 93
    第二節 「生活雜貨」消費的體驗意義與價值 ........................................................... 96
    壹 媒介資訊的角色 ................................................................................................. 97
    貳 「生活雜貨」的消費體驗媒介 ........................................................................ 101
    參 「生活雜貨」消費體驗的價值 ........................................................................ 113
    肆 小店更勝連鎖店 ............................................................................................... 123
    伍 從「生活雜貨」使用中創造體驗 .................................................................... 128
    陸 小結 .................................................................................................................. 137
    第三節 生活美學與自我認同 .................................................................................... 139
    壹 美感特性與生活美學........................................................................................ 139
    貳 「居家」生活美學 ........................................................................................... 153
    參 維持與建構的自我 ........................................................................................... 161
    肆 小結 .................................................................................................................. 166
    第五章 結論 .................................................................................................................. 168
    第一節 研究發現 ....................................................................................................... 168
    壹 符號意義:追求理想的生活 ............................................................................ 168
    貳 美感體驗:沒有負擔的享樂「消費」過程 ..................................................... 170
    參 生活美學與自我 ............................................................................................... 172
    第二節 延伸討論 ....................................................................................................... 174
    壹 「生活」是動態的經營,而非靜態的存在 ..................................................... 174
    貳 美感生活的經營 ............................................................................................... 175
    參 「自在」、「自然」與「體驗」的符號化 ..................................................... 177
    肆 以美感建立群體:「森林系女孩」 ................................................................. 179
    第三節 研究限制與建議............................................................................................ 181
    壹 研究限制 ........................................................................................................... 181
    貳 研究貢獻與建議 ............................................................................................... 182
    參考文獻 .......................................................................................................................... 185
    附錄一 過濾式問卷 ......................................................................................................... 192
    附錄二 訪談輔助問卷 ..................................................................................................... 193
    附錄三 受訪者提供相關圖片.......................................................................................... 194

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