| 研究生: |
賴俊傑 Lai, Chun-Chieh |
|---|---|
| 論文名稱: |
從無客到有客,從單次到終身:基於策略三前提的預防醫學診所獲客與LTV深耕模型 From No Customers to Loyal Clients, From One-Time to Lifetime Value: A Three-Premise Strategy Framework for Client Acquisition and Lifetime Value Cultivation in a Preventive Medicine Clinic |
| 指導教授: |
黃國峯
陳怡安 |
| 口試委員: |
黃國峯
林谷合 酈芃羽 |
| 學位類別: |
碩士
Master |
| 系所名稱: |
商學院 - 經營管理碩士學程(EMBA) Executive Master of Business Administration(EMBA) |
| 論文出版年: | 2026 |
| 畢業學年度: | 114 |
| 語文別: | 中文 |
| 論文頁數: | 50 |
| 中文關鍵詞: | 策略三前提 、預防醫學 、相信品 、低門檻入場點 、客戶終身價值 、美好健康診所 |
| 外文關鍵詞: | Three Premises of Strategy, Preventive Medicine, Credence Goods, Low-Threshold Entry Point, Customer Lifetime Value, Mayhow Health Clinic |
| 相關次數: | 點閱:167 下載:6 |
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美好健康診所自2018年成立起,雖具備先進的再生醫療技術,卻因市場認知不足與獲客困難,長期面臨「有技術、無客戶」的經營困境,累積虧損規模龐大,營運資金壓力沉重。關鍵原因在於台灣健保制度長期聚焦「治療導向」,使民眾對預防醫學缺乏認知,而高單價療程(如幹細胞50–80萬元)更因信任門檻高、決策週期長,難以觸及潛在客群。
2023年起,診所導入策略轉型,以黃國峯(2023)提出的『策略三前提』為分析架構:
• 目標前提:放棄單次高利潤思維,改以3,500元分子點滴10次預購制(總價35,000元)為入場點,一次預收高額現金流,並透過5–10週內穩定回診,累積每日量能;
• 環境前提:跳脫醫學術語,用「宿醉救星!應酬修復點滴」「喝咖啡都沒用?」等65項生活化命名,喚醒客戶對亞健康狀態的感知,並強調「不收健保卡」以建立隱私尊榮感
• 條件前提:整合創辦人醫療專業形象、功能醫學檢測數據,以及策略長從威爾旅行社導入的「官網即空中業務部」模式,打造高信任、高轉化率的客戶旅程。
轉型成效顯著:42%初診客戶當日即加購高壓氧、靜脈雷射或血液淨化等高價值項目,成功實現「低門檻體驗 → 高價值升級」的商業閉環。本研究不僅支持策略三前提在相信品市場的適用性,更提出一套可複製的預防醫學經營模型:以生活語言降低認知門檻、以預購制穩定居現金流、以數據驅動升級高單價療程。
Since its establishment in 2018, Mayhow Health Clinic has possessed advanced regenerative medicine capabilities but faced persistent operational challenges due to limited market awareness and difficulties in client acquisition. This “high-tech, no-customers” dilemma resulted in substantial accumulated losses and significant working capital pressure. The root cause lies in Taiwan’s National Health Insurance (NHI) system’s entrenched “treatment-oriented” paradigm, which has left the public largely unfamiliar with preventive medicine. High-ticket services—such as stem cell therapy priced between NT$500,000 and NT$800,000—faced steep trust barriers and prolonged decision cycles, making it difficult to reach potential clients.
Beginning in 2023, the clinic implemented a strategic transformation grounded in Professor Kuo-Feng Huang’s (2023) “Three Premises of Strategy” framework:
•Goal Premise: Abandoning the one-off high-margin mindset, the clinic introduced a 10-session prepaid molecular drip package at NT$3,500 per session (total NT$35,000) as a low-threshold entry point. This model secured upfront cash flow and ensured consistent patient visits over 5–10 weeks, steadily building daily operational capacity.
•Environmental Premise: Moving beyond clinical jargon, the clinic developed 65 lifestyle-oriented service names—such as “Hangover Rescue Drip” and “Coffee Isn’t Working? Deep Recharge Drip”—to resonate with latent awareness of suboptimal health. Additionally, the strict “no NHI card” policy reinforced a sense of privacy and exclusivity.
•Conditional Premise: The clinic integrated the founder’s medical credibility, functional medicine diagnostics, and the strategist’s cross-industry experience from the award-winning travel brand Funstravel—specifically, the “website-as-frontline-sales” model—to create a high-trust, high-conversion client journey.
The transformation yielded significant results: 42% of first-time clients upgraded on-site to premium services such as hyperbaric oxygen, intravenous laser therapy, or blood purification, successfully establishing a closed-loop business model that converts “low-barrier experiences” into “high-value upgrades.” This study not only validates the applicability of Huang’s Three Premises framework in credence-good markets but also proposes a replicable preventive medicine business model: lowering cognitive barriers through everyday language, stabilizing cash flow via prepaid packages, and driving premium upgrades through data-informed personalization.
謝辭 i
摘要 ii
English Abstract iii
目次 iv
圖目錄 vi
表目錄 vii
第一章 緒論 1
第一節 研究背景:健保治療導向 vs. 預防醫學缺口,從制度慣性到價值創新的轉折 1
第二節 研究動機 3
第三節 研究問題 4
第四節 研究範圍與方法 5
第五節 研究流程 6
第二章 文獻回顧 7
第一節 策略三前提理論之內涵與發展 7
第二節 相關理論延伸:相信品、價值創新與低門檻入場點 9
第三節 策略三前提在新興醫療服務業的適用性綜述 12
第四節 本章小結:理論整合與研究對話 15
第三章 研究方法 17
第一節 研究設計與方法選擇 17
第二節 個案選擇理由 17
第三節 資料蒐集與分析方法 18
第四節 研究限制與倫理考量 20
第四章 策略轉型分析 21
第一節 目標前提之重構:從高單價交易到LTV最大化 21
第二節 環境前提之重構:從被動等待到主動喚醒隱性需求 23
第三節 條件前提之重構:醫療專業 × 數位獲客 × 信任體驗整合 25
第四節 策略有效性驗證:四要件之實務檢核 33
第五章 結論與建議 34
第一節 研究發現與討論 34
第二節 實務意涵 44
第三節 研究限制與未來研究建議 45
參考文獻 47
附錄一:LTV估算模型 48
附錄二:65項生活化點滴命名清單 49
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中文文獻(按作者姓氏筆畫排序):
司徒達賢(1995)。《策略管理新論》。華泰文化事業股份有限公司。
黃國峯(2023)。《策略管理講義》(Lecture 01–05)〔未出版教材〕。國立政治大學企業管理學系。