隨著電子商務近年來之發展，以及消費者習慣改變，進一步帶動共享平台 興起，舉凡食衣住行之商家皆逐漸與平台商合作，提供符合現今消費者需求的 服務。而其中根據數位化應用平台 Google Play 的美食種類排行，熱門下載的前 三名應用程式都與餐飲外送相關，透過線上訂餐可以省去人擠人排隊等待的時 間成本，因此外送產業近年來持續呈現成長趨勢，許多外送平台應勢而起，亦 有許多餐飲商家紛紛與外送平台合作，擴大市場規模。
台灣目前前三大之外送平台為 Foodpanda 空腹熊貓、Uber Eats 優食、 Honestbee 誠實蜜蜂，本研究為針對此三大品牌探討其服務屬性對顧客回應之 關係，以及消費者創新性在其中之調節效果，本研究之驗證結果如下:
壹、 外送平台之服務屬性對顧客回應具有正向關係，而服務屬性當中的「網站功能設計」、「顧客服務」、「餐點狀態」對顧客回應具有顯著正向影響
貳、 消費者創新性在服務屬性對顧客回應具有部分正向調節效果
參、 人口統計變項對外送平台之使用頻率具有顯著差異

壹、中文文獻
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參、線上資料
1. 共享經濟是什麼?又是如何發展的呢，口袋財經。上網日期 2018 年 12 月 4 日，取自https://pocketmoney.tw/sharing-economy/
2. 宅經濟當道，外送 App 正夯，品牌志。上網日期 2018 年 12 月 4 日，取自https://reurl.cc/boedr
3. 美食外送 app，結合實體通路搶 200 億大餅，今日新聞。上網日期 2018 年 12 月 4 日，取自https://www.nownews.com/news/20180922/2960059/
4. 商業領袖 CEO 馬羅尼解讀 GrubHub 發展戰略，每日頭條。上網日期 2018 年 12 月 4 日，取自https://kknews.cc/zh-tw/tech/k25qmr.html
5. Uber Eats 官方網站。上網日期 2018 年 12 月 11 日，取自https://reurl.cc/AlXpZ
6. Foodpanda 官方網站。上網日期 2018 年 12 月 11 日，取自https://www.foodpanda.com.tw/
7. Honestbee 官方網站。上網日期 2018 年 12 月 11 日，取自https://www.honestbee.tw/zh-TW/
8. 經濟部統計處。上網日期 2019 年 5 月 30 日，取自https://www.moea.gov.tw/MNS/dos/home/Home.aspx