| 研究生: |
游添榮 |
|---|---|
| 論文名稱: |
模糊多評準決策應用於海外人力派遣評選之研究 |
| 指導教授: | 韓志翔 |
| 學位類別: |
碩士
Master |
| 系所名稱: |
商學院 - 經營管理碩士學程(EMBA) Executive Master of Business Administration(EMBA) |
| 論文出版年: | 2006 |
| 畢業學年度: | 94 |
| 語文別: | 中文 |
| 論文頁數: | 96 |
| 中文關鍵詞: | 海外人力派遣 |
| 相關次數: | 點閱:253 下載:71 |
| 分享至: |
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隨著交通及資訊科技的迅速發展,不僅商品交易的過程可在極短的時間內傳送至世界各個角落 ,也加速實體商品在國際間流通的速度,許多不能移動的生產資源也都可以在各地自由流通,因此各國的經濟也朝向國際化、全球化及自由化發展,在國際化經營過程中,由於企業派往海外工作人員隨之增加,如何有效進行國際化人力資源管理成為重要工作,如何進行海外工作人員的選派亦成為企業必需面對的重要課題 .
在企業進行國際化經營之際,由於派往海外工作人員經常會被指派一些重要的職位,因此如何降低外派的失敗率,必需從外派人員的評選階段減少錯誤做起.特別是外派人員的發展策略,常涉及員工個人、家庭、企業組織間互動過程及相關情境因素影響,也造成了複雜性.
過去雖有文獻探討外派人員的失敗原因、甄選準則,但鮮少分別從主管及員工不同角度,探討企業進行海外派遣發展策略所考慮因素(準則)重要程度排序及評估各項因素(準則)相對於不同派遣地區之重要程度.本研究擬由相關文獻進行次級資料蒐集,並以台灣某家電子產業之上市公司為實證對象,進行以下之研究:
一、 藉由整理相關文獻、問卷調查,整合不同群體意見,建立一套兼具功效性、客觀性、週延性及整體性的企業海外人力派遣評估因素之層級評估架構.
二、 利用層級分析法(Analysis Hierarchy Process, AHP)的層級概念與特徵向量法來分析,求得主管、員工不同群體及整體對於評估準則之權重值大小,建立權重體系.
三、 結合模糊多評準決策法(Fuzzy Multiple Criteria Decision Marketing, FMCDM),請受訪群體針對不同的派遣地區,導出各項評估因素(準則)相對於不同派遣地區之重要程度並據以排序,以作為企業進行海外人力派遣評選作業方案之評估.
致謝辭 1
中文摘要 2
英文摘要 3
目 錄 4
表 目 錄 7
圖 目 錄 8
第一章 緒論 9
第一節 研究背景 9
第二節 研究動機與目的 9
第三節 研究流程 11
第四節 章節結構 12
第二章 文獻探討 13
第一節 海外派遺人員的定義與類型 13
第二節 影響員工願意前往海外工作的因素 14
第三節 海外派遺人員評選因素 18
第四節 影響海外派遺之關鍵因素 22
第三章 研究方法 25
第一節 層級分析法 26
第二節 建立層級架構 29
第三節 評估準則權重的決定 30
第四節 共識度(變異係數)分析 33
第五節 模糊理論 33
第六節 模糊多評準決策 36
第七節 資料分析工具 38
第八節 問卷設計 38
第九節 資料蒐集與研究對象 39
第四章 資料分析結果 41
第一節 受訪者基本資料分析 41
第二節 企業海外人力派遣策略評估準則權重之建立 42
第三節 企業海外人力派遣策略評估因素受訪者共識度(變異係數)
分析 48
第四節 企業海外人力派遣策略評估因素績效評估 50
第五章 結論與建議 52
第一節 研究結論與發現 52
第二節 理論與實務的涵意 53
第三節 研究限制 54
第四節 後續研究建議 55
參考文獻 56
附錄一:企業海外人力派遣方案評估考量因素(評估準則)問卷調查表
62
附錄二:企業海外人力派遣評選方案評估問卷調查表 64
附錄三 : 企業海外人力派遣評選準則權重 73
附錄四 : 非主管績效值 Fuzzy Performance - Staff 78
主管績效值 Fuzzy Performance – Manager 81
全體績效值 Fuzzy Performance – Whole 84
附錄五 : 非主管綜合效用值 Fuzzy Synthetic Values - Staff 87
主管綜合效用值 Fuzzy Synthetic Values - Manager 90
全體綜合效用值 Fuzzy Synthetic Values – Whole 93
表目錄
1.表2-1-1 海外派遣人員定義彙整 13
2.表2-3-1 影響企業海外人力派遣評選因素彙總 21
3.表2-4-1 影響企業海外人力派遣成敗之關鍵因素彙整 24
4.表3-3-1 AHP方法要素間評估尺度說明 30
5.表4-1-1 評估準則問卷受訪專家統計表 41
6.表4-1-2 評估準則權重及策略方案績效表現值問卷發放及回收統計 42
7.表4-2-1 受訪者對於各成對比較矩陣之C.I.值 43
8.表4-2-2 企業海外人力派遣策略評估因素之權重表 44
9.表4-2-3 主要考慮層面之權重表 45
10.表4-2-4 評估準則之權重表 46
11.表4-3-1 受訪者共識度(變異係數)統計表 48
12.表4-4-1 各群體對各地區之模糊綜合效用BNP值統計表 50
圖目錄
1. 圖1-3-1 研究流程圖 11
2. 圖3-1-1 AHP法流程圖 28
3. 圖3-2-1 評估模型之階層體系 29
4. 圖3-5-1 三角模糊函數之隸屬函數 34
5. 圖3-5-2 五等級語意變數之隸屬函數圖 35
中文參考文獻
王怡云 「影響台商的海外派遣人員適應因素之探討-以派駐美國伊利諾州為例」,中山大學人力資源管理研究所碩士論文,1998年。
李振家 「台灣國際企業外派人力資源管理效能衡量模式之建構與實證研究」,長榮大學經營管理研究所碩士論文,2002年。
蘇永富 「轉換型領導、組織承諾與組織公民行為關係之研究-以派外人員為例」,中山大學人力資源管理研究所碩士論文,2001年。
簡詩怡 「跨國企業外派人員跨文化能力內涵之研究」,師範大學工業科技教育學系碩士論文,2000年。
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鄧振源 「計畫評估-方法與應用」,2002年,頁155-156。
曾國雄、邱華凱 「模糊決策系統」,模糊理論及其應用,全華科技圖書,2003年,頁11-1至11-6。
鄧振源 「計畫評估-方法與應用」,2002年,頁155-156。
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