| 研究生: |
侯英綸 Hou, Ying-Lun |
|---|---|
| 論文名稱: |
「碰碰!禮物攻擊!」:遊戲內贈禮行為之成因及其對玩家歸屬感、忠誠度與口碑傳播的影響 — 以《寵物島 Livly Island》為例 “Boom! Gift Attack!”: Antecedents of In-Game Gifting Behavior and Its Effects on Players’ Sense of Belonging, Game Loyalty, and Word-of-Mouth — A Case Study of Livly Island |
| 指導教授: | 林日璇 |
| 口試委員: |
韓義興
吳岱芸 |
| 學位類別: |
碩士
Master |
| 系所名稱: |
傳播學院 - 傳播學院傳播碩士學位學程 Master's Program of Communication |
| 論文出版年: | 2026 |
| 畢業學年度: | 114 |
| 語文別: | 中文 |
| 論文頁數: | 108 |
| 中文關鍵詞: | 遊戲內贈禮行為 、寵物島 Livly Island 、自我決定理論 、社會交換理論 、歸屬感 、遊戲忠誠度 、口碑傳播 |
| 外文關鍵詞: | In-Game Gifting Behavior, Livly Island, Self-Determination Theory, Social Exchange Theory, Sense of Belonging, Game Loyalty, Word-of-Mouth |
| 相關次數: | 點閱:51 下載:0 |
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隨著數位遊戲產業持續發展,遊戲已不僅是休閒娛樂工具,更逐漸成為人們日常生活中的主流娛樂媒介與重要的社交場域。在高度競爭的遊戲市場中,如何提升玩家留存與忠誠度,已成為遊戲設計與營運的重要目標。為促進玩家互動與遊戲參與,多數遊戲透過即時聊天、公會系統、合作任務等強社交機制建立玩家連結;然而,亦有部分遊戲採取留言、交換與贈禮等低干擾、非即時的互動方式,形塑出溫和且獨特的社群文化。相較於合作或競爭等常見互動形式,現有研究對於遊戲內贈禮行為之動機來源及其後續影響仍缺乏深入探討。
因此,本研究以社交養成遊戲《寵物島 Livly Island》為研究情境,結合自我決定理論(Self-Determination Theory)與社會交換理論(Social Exchange Theory),探討玩家進行遊戲內贈禮行為之內外在動機,並進一步分析贈禮行為對玩家歸屬感、遊戲忠誠度及口碑傳播意圖的影響。同時,本研究亦檢驗歸屬感在贈禮行為與玩家後續行為之間的中介效果。
本研究採用問卷調查法蒐集資料,共獲得 471 份有效樣本,並以驗證性因素分析(Confirmatory Factor Analysis, CFA)及結構方程模型(Structural Equation Modeling, SEM)進行資料分析。
研究結果顯示,在影響玩家進行遊戲內贈禮行為的各項動機中,僅自主性動機與社交規範具有顯著正向影響,而勝任感動機、連結感動機、互惠期待與社交壓力則未達顯著。其次,遊戲內贈禮行為能顯著提升玩家的歸屬感與遊戲忠誠度,但對口碑傳播意圖未呈現直接影響。另一方面,歸屬感對遊戲忠誠度與口碑傳播意圖皆具有顯著正向影響,且在贈禮行為與兩項後續行為之間皆具有中介效果。此外,自主性動機與社交規範亦可透過贈禮行為及歸屬感,進一步影響玩家的遊戲忠誠度與口碑傳播意圖。
本研究發現,在缺乏強連結與即時互動機制的遊戲情境中,玩家仍可能透過自發性的贈禮互動建立社群連結與歸屬感,進而影響其對遊戲的支持與推薦意願。研究結果不僅補充遊戲內贈禮行為相關研究之不足,也有助於理解低干擾社交設計在玩家經營與遊戲社群發展上的價值。
With the continuous development of the digital game industry, games have evolved beyond mere entertainment tools and have gradually become mainstream media and important social spaces in people’s daily lives. In a highly competitive gaming market, enhancing player retention and loyalty has become a crucial objective for game design and operation. To promote player interaction and engagement, most games establish social connections through strong social mechanisms such as real-time chat, guild systems, and cooperative tasks. However, some games foster unique and gentle community cultures through low-interference and asynchronous interactions, including messaging, item exchanges, and gifting. Compared with commonly studied forms of interaction such as cooperation and competition, the motivations underlying in-game gifting behavior and its subsequent effects remain underexplored.
Therefore, this study adopts the social simulation game Livly Island as the research context and integrates Self-Determination Theory and Social Exchange Theory to examine the intrinsic and extrinsic motivations of players’ in-game gifting behavior. Furthermore, this study investigates the effects of gifting behavior on players’ sense of belonging, game loyalty, and word-of-mouth intention. The mediating role of sense of belonging between gifting behavior and subsequent player outcomes is also examined.
A questionnaire survey was conducted, resulting in 471 valid responses. The collected data were analyzed using Confirmatory Factor Analysis (CFA) and Structural Equation Modeling (SEM).
The results indicate that among the various motivations influencing players’ in-game gifting behavior, only autonomy motivation and social norms exert significant positive effects, whereas competence motivation, relatedness motivation, expected reciprocity, and social pressure show no significant effects. In addition, in-game gifting behavior significantly enhances players’ sense of belonging and game loyalty but does not directly influence word-of-mouth intention. Furthermore, sense of belonging has significant positive effects on both game loyalty and word-of-mouth intention and serves as a mediator between gifting behavior and these two outcomes. Moreover, autonomy motivation and social norms indirectly influence players’ game loyalty and word-of-mouth intention through gifting behavior and sense of belonging.
The findings suggest that even in gaming environments lacking strong social ties and real-time interaction mechanisms, players can still establish social connections and develop a sense of belonging through voluntary gifting interactions, thereby strengthening their support for and recommendation of the game. This study contributes to the literature on in-game gifting behavior and provides further insights into the value of low-interference social design for player management and the development of gaming communities.
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的與研究問題 4
第二章 文獻探討 7
第一節 遊戲內的贈禮行為 7
第二節 遊戲內贈禮行為的內在動機基礎:自我決定理論 9
一、自我決定理論的核心觀點 9
二、三項內在心理需求與行為動機 10
第三節 遊戲內贈禮行為的外在動機基礎:社會交換理論 13
一、社會交換理論的核心觀點 13
二、贈禮作為社會交換 15
三、遊戲贈禮與社會交換 16
第四節 歸屬感(SENSE OF BELONGING) 19
一、歸屬感的核心概念 19
二、遊戲社交互動中的歸屬感 19
三、遊戲內贈禮行為與歸屬感 20
第五節 遊戲忠誠度(GAME LOYALTY) 21
一、遊戲忠誠度的核心概念 21
二、遊戲內贈禮行為與遊戲忠誠度 21
三、歸屬感與遊戲忠誠度 22
四、歸屬感在贈禮行為與遊戲忠誠度之間的中介效果 24
第六節 口碑傳播(WORD-OF-MOUTH) 24
一、口碑傳播的核心概念 24
二、遊戲內贈禮行為與口碑傳播 25
三、歸屬感與口碑傳播意圖 26
四、遊戲忠誠度與口碑傳播意圖 27
五、歸屬感在贈禮行為與口碑傳播意圖之間的中介效果 28
第三章 研究方法 31
第一節 研究架構與假設 31
一、概念架構 31
二、研究假設 31
第二節 研究變項測量 33
一、自變項 33
二、中介變項 44
三、依變項 48
第三節 問卷前測 50
一、前測對象與流程 50
二、前測結果 50
第四章 研究結果 52
第一節 樣本與描述性統計 52
第二節 信度分析 54
一、內在動機量表信度檢驗 54
二、外在動機量表信度檢驗 55
三、遊戲內贈禮行為量表信度檢驗 56
四、歸屬感量表信度檢驗 56
五、遊戲忠誠度量表信度檢驗 56
六、口碑傳播量表信度檢驗 56
第三節 CFA驗證性因素分析 57
第四節 結構模型分析與直接效果檢定 61
一、研究模型適配度指標 61
二、假設驗證 61
第五節 中介效果檢定 64
第六節 假設檢驗小結 67
第五章 結論 70
第一節 研究發現與討論 70
一、玩家遊戲內贈禮的動機來源:自主性與社交規範 71
二、遊戲內贈禮行為對歸屬感與玩家後續行為之影響 80
三、內外在動機透過贈禮與歸屬感對玩家後續行為之影響 84
第二節 學術與實務貢獻 85
一、學術貢獻 85
二、實務貢獻 86
第三節 研究限制與未來建議 87
參考文獻 89
中文部分 89
英文部分 89
附錄 98
附錄一:研究問卷內容 98
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全文公開日期 2027/06/16