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研究生: 林愷瑩
Lin, Kai-Yin
論文名稱: COVID-19疫情之下的領導力挑戰: 以台灣科技公司遠距居家工作為例
Managers’ Leadership Challenges in COVID-19 Pandemic. A Case Study of Taiwan Technology Companies during Working from Home
指導教授: 鄭至甫
Jeng, Jyh-Fu
口試委員: 陳忠仁
Chen, Chung-Jen
張紹基
Chang, Shao-chi
學位類別: 碩士
Master
系所名稱: 商學院 - 經營管理碩士學程(EMBA)
Executive Master of Business Administration(EMBA)
論文出版年: 2022
畢業學年度: 110
語文別: 英文
論文頁數: 47
中文關鍵詞: 新冠疫情在家工作遠端工作領導力挑戰遠端管理
外文關鍵詞: Covid-19 pandemic, work from home, remote working, leadership challenges, remote leadership
DOI URL: http://doi.org/10.6814/NCCU202200801
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  • COVID-19大流行的爆發給世界各地的人們帶來了巨大的挑戰。為了減少感染的機會,許多公司被迫進行遠端工作。本研究的動機在於調查在家工作期間給主管和領導者帶來的挑戰。主管如何管理他們的遠程團隊成員以及他們如何管理遠程員工的績效?對於大多數經理和員工來言,這是第一次完全以遠程方式工作,如何在困難時期調整自己以平衡工作與生活並保持身體健康,將會是一個有趣的議題。通過採訪台灣高科技行業的5位主管,我們能夠收集到遠程管理的不同面向,並能夠識別和分析他們所面臨的領導力挑戰。最後,有鑒於許多人認為遠程工作將成為後疫時代的新常態,這項研究為組織和領導者提供了可能的解決方案和最佳實踐。


    The COVID-19 pandemic brought great challenges to people all over the world.In order to reduce the probabilities of infection, many companies were forced to practice remote working. The purpose of this study is to investigate the challenges experienced by organizational managers and leaders during the work-from-home period. The study answers the question: How do managers manage their remote team members and how do they manage employee performance when working remotely? Since it was the first time most of the managers and employees experienced completely remote work practices, it is interesting to know how they adjusted to the difficult time to ensure work-life balance and stay in good health at the same time. By interviewing 5 managers from the Taiwan high technology industry, we were able to collect different perspectives on remote management, and to identify and analyze the leadership challenges that were faced. Finally, this study provided possible solutions and best practices for organizations and managers, as many people view remote working as the new norm in the post-pandemic era.

    Chapter 1: Introduction_1
    Chapter 2: Literature Review_3
    2.1 | Traditional office-based working style_3
    2.2 | Working from home during COVID-19_4
    2.3 | Managing remote workers_7
    2.3-1 Employee engagement_8
    2.3-2 How does working from home impact employee engagement?_9
    Chapter 3: Methodology_13
    3.1 | Multiple case studies_13
    3.2 | Analysis framework_13
    3.3 | Sample selection criteria_14
    Chapter 4: Case Study_16
    4.1 | Case 1_16
    4.2 | Case 2_19
    4.3 | Case 3_22
    4.4 | Case 4_25
    4.5 | Case 5_28
    Chapter 5: Analysis_32
    Chapter 6: Conclusion_35
    6.1 | Discussions_35
    6.1-1 | Leadership challenges in managing work-from-home arrangements during the pandemic_35
    6.1-2 | Remote employee management and performance management_38
    6.2 | Recommendations_40
    6.2-1 | Best practices for managers_40
    6.2-2 | Organizational Practice_41
    6.3 | Management implication_42
    6.4 | Limitation and future direction_43
    Reference_45

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