在目前網路和資訊科技迅速發展的環境底下，我們可對推薦系統做多方面的應用，而我們可知在一般家庭底下或多或少都會面臨一些狀況。為瞭解決大多數家庭都會面臨到的問題並省卻一般以人工來解決問題的方式，我們將提供一套線上解答系統並適時推薦有效答案給使用者。首先可利用FAQ的機制，讓使用者自行在系統上面尋找解決的方法和管道，提供一般的基本解答；然後結合推薦系統的功能，讓此問題的解答更加個人化。有別於一般的推薦系統只以個人為推薦單位，此系統將以家庭為單位的基礎底下實現推薦機制，以期能夠適時給予屬於整個家庭為核心之最適當的建議。並藉由使用者本身對系統之解答所做出的回饋來持續修正系統的準確度，以提高使用者的滿意度。

Under current E-business environment, it is a great issue to keep customer's relationship by improving their satisfaction. On the other hand, it is usual to have some parent-children problems in families. Therefore, in order to assist to the problem-solving that most families would encounter, this research proposes an on-line system to recommend answers to users in appropriate time. The system would combine the mechanism of FAQ, which offer the general basic answer, and the function of recommender system to allow the personalized answers further. The proposed system is different from other recommender systems because we take the whole family as a unit, not just the looking-for-help parent or child. In addition, we would collect feedbacks provided by users who have applied the system answers. It is hoped to improve the user’s satisfactions, solve their family problems.

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