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研究生: 潘啟宇
Pan, Chi Yu
論文名稱: 從企業社會責任角度探討商業模式創新
New business model innovation from the perspective of corporate social responsibility
指導教授: 管康彥
學位類別: 碩士
Master
系所名稱: 商學院 - 企業管理學系
Department of Business Administration
論文出版年: 2012
畢業學年度: 100
語文別: 中文
論文頁數: 140
中文關鍵詞: 企業社會責任商業模式創新新興市場
外文關鍵詞: Corporate Social Responsibility, Business Model Innovation, Emerging Market
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  • 新興市場正快速的累積經濟實力。新興市場成為企業下一波的重要成長動能,但其具備貧富差距大、所得不穩、生活差、基礎建設落後、對產品服務不熟悉…等特點,舊商業模式窒礙難行。企業為掌握新興市場全新挑戰,回應企業社會責任超越的要求,企業必須著眼這些獨特的利害關係人,從商業模式的創新來創造利潤及包括社會利益的共享價值,創造共贏局面。本研究運用聯合國開發計劃署(United Nation Development Programme, UNDP)的個案庫來檢視World Economic Forum(2009)提出的新興市場新商業模式的觀點,並經由個案的探討歸納新商業模式組成的本質的改變還有管理的意涵。
    新商業模式設計觀點包含「可負擔的使用權」、「槓桿運用社會隱藏資產」、「建構公共財之間的橋梁」、「在地化規模與規模化經濟的平衡」、與「影響力治理」。新的觀點使舊商業模式的組成產生質變。從「強化生活機能價值」出發,新商業模式必須1)提供貼近當地水準的價格;2)替當地量身打造產生獨特的產品及服務;3)自給自足。以「教育的行銷與溝通」企業得1)運用正式控制以外的企業實質影響力建立信任;2)運用關鍵人物建立口碑;3)傳達商業模式利益,來將企業從價值的提供者轉換成價值的連結者並且建立信任,透過「重塑跨邊界的立體價值鏈」企業必須1)連結當地生產活動;2)善用當地的固有配銷體系;3)跨越基礎建設限制。建立「創意式的合作關係」來提供信任、永續、自給自足的商業模式。新商業模式開展需要「釋放組織束縛」的支援,企業勢必1)展現高階管理階層承諾;2)建構彈性可調整模組化的團隊;3)建立清楚的目標價值及短期戰果。
    企業必須跨越組織的迷思與規模的迷思,並接受新興市場的消費者獨特的需求(低價、高品質)、運用影響力而非正式的控制體系、從價值的提供者轉換為價值的連結者。才能夠有效的接觸到下一個百億商機。


    第壹章 緒論 1
    第一節 研究背景與動機 1
    第二節 研究目的與問題 3
    第三節 研究對象與方法 5
    第四節 研究設計與流程 6
    第貳章 文獻探討 8
    第一節 社會企業責任觀念演進 8
    第二節 商業模式定義及其組成 17
    一、 何謂商業模式 17
    二、 商業模式的組成 23
    第三節 商業模式創新 29
    第參章 研究設計 38
    第一節 研究觀念設計 38
    第二節 研究架構 39
    第三節 研究限制 41
    第肆章 企業社會責任驅動型商業模式的新觀點 42
    第一節 可負擔的使用權 44
    一、 Kenya Agriculture Commodity Exchange─KACE個案 45
    二、 Vodafone & Safaricom─MPESA Service 個案 52
    第二節 槓桿運用社會隱藏資產 58
    一、 Barclays Bank Ghana Limited ─Susu Initiative Project個案 59
    二、 Waste Concern: Waste Concern Composting Model個案 63
    第三節 建構公共財之間的橋梁 69
    一、 Afrique Initiative─Pésinet Initiative 塞內加爾與馬裡個案 70
    二、 A Little World─ ZERO Platform M-Banking個案 76
    第四節 在地化規模與規模經濟的平衡 83
    一、 Key Coffee─Toarco Toraja Coffee Project個案 84
    二、 Association of Private Water Operators─APWO Project個案 90
    第五節 影響力治理 94
    一、 Manila Water Company─TPSB Project個案 95
    二、 P&G─Purifier of Water(PUR) 個案 100
    第伍章 建構企業社會責任驅動的新商業模式 105
    第一節 生活機能強化的貢獻 110
    第二節 重塑跨邊界的立體價值鏈 113
    第三節 以教育為本的行銷與溝通 116
    第四節 創意式的合作關係 120
    第五節 組織束縛的釋放 124
    第陸章 結論與建議 127
    第一節 研究結論 127
    第二節 管理意涵 133
    第三節 後續研究建議 134

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