跨組織系統(IOS)是一種由兩間或多間企業所共同使用的自動化資訊系統。有越來越多的企業利用跨組織系統來推動企業間的合作互動，因此，如何衡量跨組織系統所產出的績效便是相當重要的課題。本研究主要是提供一個量化的方式來衡量跨組織系統，不單只著重衡量企業內部，同時也將外部的供應商部份納入考量。最後，本研究以一間台灣的PC製造商作為分析個案，針對此個案做事後分析，印證本研究所提出的量化架構。

IOS (Inter-Organizational Systems) is defined as automated information systems shared by two or more companies. While more and more enterprises use IOS to promote the collaboration between companies, what kinds of values are derived from IOS and how to evaluate these IOS become important to enterprises. This research aims to provide a quantitative approach to measure IOS values, not only considering the benefits within internal enterprise, but also paying attention to those from external processes with suppliers. We try to propose a new evaluated model. In order to justify our framework, we take one Taiwanese PC manufacturer as a case and do the post-hoc analysis.

Through the case study, we prove that our model is validated. We propose new four perspectives in our IOS quantitative framework: IT infrastructure perspective, internal business process perspective, business supplier perspective and business performance. Afterwards, we try to determine the processes in each perspective according to perspectives and then find the quantitative indicators to support our measurement. Lastly, we can even calculate the return on investment (ROI) and break-even point that make enterprises can know the IOS operation more clearly.

Therefore, the contribution of this research can be two-folded: first, enterprises can build an IOS quantitative framework to evaluate both intra-firm and inter-firm IOS values quantitatively. Second, enterprises can exactly know how the IOS work, inclusive of detailed processes and interactions with suppliers and how many investment and rewards that enterprises really get.

Alina M. Chircu and Robert J. Kauffman “Limits to value in electronic commerce-related IT investmentd,” Journal of Management Information Systems, Fall 2000, Vol. 17, No. 2, pp. 59-80

Anitesh Barua, Charles H. Kriebel and Tridas Mukhopadhyay “Information technologics and business value: an analytic and empirical investigation,” Institute for Operations Research and the Management Sciences 1995

Benn R. Konsynski and F. Warrern McFarlan “Information partnerships – shared data, shared scale,” Harvard Business Review (September-October) 1990, pp. 114-120

Branches of Economy of government of Taiwan “Official project report: Automatic-Industries and Electronic-Enterprise,” 2001

Hsin-Lu Chang and Michael J. Shaw “Evaluating the economic impacts of IT-enabled supply chain collaboration,” The proceedings of the Eighth Pacific-Asia Conference in Information Systems, July, 2004, ShangHai, China

James I. Cash, Jr. and Benn R. Konsynski “IS redraws competitive boundaries,” Harvard Business Review (March-April) 1985, pp. 134-142

John G. Mooney, Vijay Gurbaxani and Kenneth L. Kraemer “A process oriented framework for assessing the business value of information technology,” Center for Research on Information Technology and Organization, 1995, paper 161

J.T.M Van Der Zee and Berend De Jong, “Alignment is not enough: Integrating business and information technology management with the Balanced Business Scorecard,” Journal of Management Information System, Fall 1999, Vol. 16, No. 2, pp. 137-156

Judith Gebauer and Peter Buxmann “Assessing the value of interorganizational systems to support business transactions,” International Journal of Electronic Commerce (January) 2000

Maris Martinsons, Robert Davison and Dennis Tse, “The balanced scorecard: a foundation for the strategic management of information systems,” Decision Support Systems 25 1999, pp. 71-88

Michael Contrada “Using the balanced scorecard to manage value in your business,” the President and Fellows of Harvard College 1999

Rajiv Kohli and Susan A. Cherer “Measuring payoff of information technology investments: research issues and guidelines,” Communications of the Association for Information Systems” 2002, Vol. 9, pp. 241-268

Robert S. Kaplan and David P. Norton, “The Balanced Scorecard: translating strategy into action,” the President and Fellows of Harvard College 1996

Robert S. Kaplan and David P. Norton “Using the balanced scorecard as a strategic management system,” Harvard Business Review 1996 (January-February), pp. 75-85

Rosabeth Moss Kanter “Collaborative advantage,” Harvard Business Review (July-Auguest) 1994, pp. 96-108

RosettaNet Japan OMJ Advanced, “ROI of RosettaNet standards implementation case study report,” Dec. 9th, 2003

RosettaNet Official Website, “An Intel case study of order-to-payment automation in the Asia pacific region,” Automating with RosettaNet, March 2004

RosettaNet Official Website, “Intel and Shinko use RosettaNet standards to build forecast-to-cash procurement process,” RosettaNet Case Study, 2003

Tridas Mukhopadhyay, Sunder Kekre and Suresh Kalathur “Business value of information technology: a study of electronic data interchange,” MIS Quarterly (June) 1995, pp. 137-156