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研究生: 裴榮康
Pei, Rong-Kang
論文名稱: 電子商務平臺中虛擬氛圍對於消費行為之影響
The Effect of Virtual Atmosphere on Consumer Behavior over E-commerce Platform
指導教授: 陳宜秀
Chen, Yi-Hsiu
廖峻鋒
Liao, Chun-Feng
口試委員: 沈永正
Shen, Yung-Cheng
學位類別: 碩士
Master
系所名稱: 傳播學院 - 數位內容碩士學位學程
Digital Content and Technologies
論文出版年: 2022
畢業學年度: 111
語文別: 中文
論文頁數: 89
中文關鍵詞: 電子商務使用者經驗虛擬氛圍消費者行爲
DOI URL: http://doi.org/10.6814/NCCU202201282
相關次數: 點閱:104下載:0
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  • 根據中國大陸商務部、中央網信辦、發展改革委員會三部門聯合發布的《十四五電子商務發展規劃》中指出,預計至2025年,全中國大陸電子商務交易額將達到46萬億元。伴隨著Covid-19疫情常態化防控的社會背景下,電子商務平臺競爭越發激烈,如何營造一個良好的使用者介面及虛擬購物空間,已成為電子商務經驗業者爭搶消費者客流的關鍵。
    目前對於電子商務平臺空間營造之虛擬氛圍尚未被廣泛討論,而目前已有之研究較多集中在過去多以討論網頁導航之易用性、網頁資訊性等,而針對內容方面之研究,以虛擬社群氛圍為主。電子商務平臺氛圍塑造是透過使用者介面(User Interface, UI)與消費者進行互動的,而這一設計的目的是為影響使用者經驗(User Experience, UX),讓消費者在購物的過程中形成一個良好的購物體驗,進一步促成消費者産生較好的消費行為與態度。
    本研究以電子商務平臺虛擬氛圍為研究背景,採2(網站主色調:暖色調 VS.冷色調)x 3(網站背景音樂:快節奏 VS. 慢節奏 VS. 無音樂)的二因子組間實驗設計,探討三者在寵物購物網站的環境下,對於消費者行為及態度的影響以及感知價值、契合度及信任度在自變項(網站主色調、網站背景音樂)與依變項(用戶滿意度、購買意願、口碑推薦意願)是否存在中介效應。最後透過數據分析結果,提出針對電子商務平臺虛擬氛圍之空間塑造設計參考意見。


    第壹章 緒論 1
    第一節 研究背景 1
    第二節 研究動機 2
    第三節 研究目的 3
    第四節 研究問題 5
    第貳章 文獻回顧 6
    第一節 電子商務的起源與定義 6
    第二節 電子商務的發展 7
    第三節 電子商務之行銷與消費者行為 8
    2.3.1電商平臺之行銷方式 8
    2.3.2電商平臺之消費者行為 9
    2.3.3電商平臺之網站設計 13
    2.3.4電商平臺之使用者經驗 14
    第四節 虛擬氛圍 16
    2.4.1虛擬氛圍的定義與發展 16
    2.4.2虛擬氛圍在電子商務平臺中的運用 19
    第四節 研究問題-以寵物電商為例 20
    第三章 研究方法 25
    第一節 實驗設計 25
    第二節 自變項的定義與操弄 27
    3.2.1網站主色調類型:暖色調與冷色調 27
    3.2.2網站背景音樂類型:快節奏與慢節奏 28
    第三節 依變項 29
    3.3.1用戶滿意度 29
    3.3.2購買意願 29
    3.3.3口碑推薦意願 30
    第四節 中介因素 32
    3.4.1感知價值 32
    3.4.2信任度 33
    3.4.3契合度 33
    第五節 主實驗刺激物呈現 35
    第六節 實驗程序 39
    3.6.1受試者 39
    3.6.2場所 39
    3.6.3器材 40
    3.6.4流程 40
    第四章 研究結果 41
    第一節 受試者基本資料 41
    4.1.1受試者基本資料描述性分析 41
    第二節 基本資料對於依變項的影響 42
    4.2.1信度分析 42
    4.2.2回歸分析 43
    第三節 主要假設之驗證及分析 47
    4.3.1研究問題一,主變項的主要效果 48
    4.3.2研究問題二,主變項的交互效果 53
    第三節 相關性及中介效果 63
    4.4.1相關性 63
    4.4.2中介變項一:感知價值 64
    4.4.3中介變項二:信任度 65
    4.4.4中介變項三:契合度 67
    第五章 討論及結論 70
    第一節 研究發現 70
    5.1.1氛圍因素的主要效果 70
    5.1.2氛圍因素的交互作用效果 72
    第二節 研究貢獻 73
    第三節 研究限制 74
    第四節 未來展望 75
    參考文獻 76
    中文文獻 76
    英文文獻 79

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