跳到主要內容

簡易檢索 / 詳目顯示

研究生: 李柏陞
論文名稱: 都市行銷與運動行銷結合之研究-以中華職棒為例
指導教授: 陳建維
學位類別: 碩士
Master
系所名稱: 商學院 - 國際經營與貿易學系
Department of International Business
論文出版年: 2009
畢業學年度: 97
語文別: 中文
論文頁數: 96
中文關鍵詞: 屬地主義屬地權運動行銷品牌忠誠度
相關次數: 點閱:378下載:413
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 在國內職棒市場一片低迷時,屬地權的經營成了球團拓展球迷的策略之一,目前中華職棒聯盟中的統一獅、興農牛及La New 熊皆選定單一城市做為主場城市,並積極耕耘主場城市內的球迷。本研究主要目的為探討球團的屬地權經營及和地方培養的關係是否對建立球迷的忠誠度有所影響。
    本研究以中華職棒中的興農牛隊為例,在電子佈告欄(BBS)中的棒球板發放網路問卷,以及至台中棒球場發放實體問卷的方式獲取資料,藉以分析探討球隊屬地權的經營、球員的可親性及球隊與地方之關係(與地方政府的品牌聯盟及主場城市居民參與感)對球隊滿意度認同感以及屬地聯想的影響,進一步了解對球隊忠誠度的影響,最後將球迷樣本分為台中球迷與非台中球迷來探究球隊的屬地權經營對於主場城市內外的球迷在忠誠度上是否有所不同。
    研究結果顯示:在以整體興農牛迷為樣本下,球迷的滿意度會受到球隊屬地權經營之行銷努力及球員可親性的正向影響。認同感的部分,會受到屬地權行銷努力、球員的可親性及球隊與地方政府的品牌聯盟正向的影響。球迷對球隊的屬地聯想則會受到屬地權的行銷努力、球隊與地方政府的品牌聯盟及主場城市居民參與感正向的影響。而球員的可親性、主場城市居民參與感、球迷的滿意度、認同感及屬地聯想都會對忠誠度有正向的影響。此外,球隊的各種屬地權經營作為會使得認同感、屬地聯想、球員的可親性及主場城市居民參與感對主場城市球迷的忠誠度影響程度強過非主場城市內球迷知忠誠度。
    從研究結果發現,球隊的屬地權經營確實隊主場城市內球迷的忠誠度有其影響力,所以利用屬地權的經營來培養球迷的忠誠度是可以被期待的。研究最後也提出管理意涵供各球團將來在進行屬地權經營時可參考的一些意見,並提出往後對此領域有興趣的研究者未來的研究方向。


    第一章 緒論
    第一節 研究背景與動機........................................................ 1
    第二節 研究目的.........................................................3
    第三節 研究流程.........................................................4
    第二章 文獻回顧
    第一節 運動行銷.........................................................5
    第二節 屬地權.........................................................8
    第三節 消費者認同........................................................15
    第四節 消費者滿意度........................................................22
    第五節 品牌忠誠度........................................................25
    第三章 研究方法
    第一節 研究架構........................................................30
    第二節 研究假設........................................................31
    第三節 研究設計........................................................37
    第四節 研究方法........................................................46
    第四章 研究結果
    第一節 基本資料敘述統計........................................................49
    第二節 信度與效度分析........................................................51
    第三節 迴歸分析........................................................56
    第四節 假設檢驗........................................................82
    第五章 結論與建議
    第一節 研究發現與結論........................................................86
    第二節 管理意涵........................................................91
    第三節 研究限制........................................................93
    第四節 後續研究建議........................................................94
    參考文獻........................................................96
    附錄
    問卷 ......................................................102

    網路資料
    1. 【黃金十年 打開中華職棒史】
    http://www.cpbl.com.tw/magzine/Mag_content.asp?Pnum=212&Qnum=4
    1. 朱龍祥 (1997),流行歌曲歌迷偶像崇拜的行為與心態初探,國立高雄醫學院
    行為科學研究所碩士論文,未出版,高雄。
    2. 李依蓉 (2006),職棒球迷對於球隊與母企業認同之差異性研究-以興農牛、
    LA NEW 熊為例,國立臺灣體育學院休閒運動管理研究所碩士學位論文。
    3. 沈雲驄、湯宗勳譯 (1998)。Aaker, D. A.著。品牌行銷法則—如何打造強勢
    品牌。台北:商業周刊
    4. 林伯修 (2004),美日臺職棒球團屬地權經營之跨文化比較分析,國立台灣師
    範大學體育學系博士論文。
    5. 林玉婷 (2006),消費者品牌認同:社會認定與社會學習觀點,國立高雄第一
    科技大學行銷與流通管理系碩士論文。
    6. 柯宜君 (1996),消費者認知之產品品質、服務品質及價格對滿意度及忠誠度
    之影響-於三種有形性比重不同服務業之比較。國立政治大學企業管理系碩士
    班碩士論文。
    7. 范峻豪 (2008),中華職棒大聯盟球迷忠誠度、品牌聯想與球隊周邊商品購買
    意願之研究,國立臺南大學體育學系碩士班碩士論文。
    8. 許伸梓 (2005),球迷對球隊屬性之認定與認同感及忠誠度之關連性分析─以
    中華職棒大聯盟為例,國立東華大學企業管理研究所碩士論文。
    9. 黃大宇 (2002),連鎖網路咖啡加盟店與加盟總部組織關係行為之研究。世新
    大學觀光學系碩士論文,未出版。
    10. 陳祖洪 (2004),口碑傳播意願影響因素之研究-以植牙診所為例,國立台灣
    科技大學管理研究所EMBA 碩士論文。
    11. 陳仲熙 (1997),產品知識及來源國形象對顧客滿意度之影響。政治大學國際
    貿易研究所碩士論文。
    12. 黃俊閎,洪振鐘,阮懷馨 (2008),拍賣網站品牌來源國、品牌關係品質與品
    牌權益。中華管理評論國際學報,11 (3)。
    13. 張酒雄、陳枝烈、簡慶哲、張淑美 (1993):國中學生偶像崇拜與自我概念、
    學業成就關係之研究,《教育學刊》,10:261-322。
    14. 郭瓊俐、曾慧琦、陳柏安譯 (2003)。Don E. Schultz & Beth E. Barnes
    著。品牌 策略。台北:五南。
    15. 張肇鐘 (2005),明星球員與球團特性對球隊態度、滿意度及忠誠度之影響-
    以中華職棒La New 熊隊為例,國立政治大學國際經營與貿易研究所碩士論
    文。
    16. 程紹同、方信淵、洪嘉文、廖俊儒、謝一睿(2002)。運動管理學導論。台北
    市:華泰。
    17. 廖士堯(1995),黃潮。臺北:野球人。
    18. 蔡依倫 (2001)。宗教醫院志工組織認同與組織承諾之研究—與非宗教醫院志
    工作比較。未出版碩士論文,國立中山大學公共事務管理研究所,高雄。
    19. 劉美稚 (1999),台灣職業棒球消費行為研究,政治大學廣告系碩士班碩士論
    文。
    20. 劉祥熹,王智弘 (2004),從關係行銷觀點探討消費者知覺對企業提供贊助成
    效之關聯性分析-以國內職棒運動為例。績效與策略研究,1 (1),65-90。
    英文部分
    1. Aaker, D. A. (1991) “Managing Brand Equity: Capitalizing on the Value of a Brand
    Name”, The Free Press, New York.
    2. Anderson, E. W. & Sullivan, M. W. (1993). The Antecedents and Consequences of
    Customer Satisfaction for Firms. Marketing Science (1986-1998), 12 (2), 125.
    3. Baldinger, A., & Rubinson, J. “Brand Loyalty: The Link Between Attitude and
    Behavior.” Journal of Advertising Research, 36 (1996): 34-72.
    4. Beasty, C. (2007, October). CRM Scores for Sports Franchises. Customer
    Relationship Management, 11 (10), 17-18.
    5. Belk, R. W. (1988), “Possessions and the Extended Self,” Journal of Consumer
    Research, Vol.15 (September), pp. 139-168.
    6. Bhattacharya, C. B., Rao, H., Glynn, M. A. (1995). Understanding the bond of
    identification: An investigation of its correlates among art museum
    members. Journal of Marketing, 59 (4), 46.
    7. Bhattacharya, C.B., & Sen, S. (2003). Consumer-Company Identification: A
    Framework for Understanding Consumers’ Relationships with Companies.
    Journal of Marketing, 67: 76-88.
    8. Bilkey, W. J., & Nes, E. (1982) “Country-of-origin Effect on Product Evaluation”,
    Journal of International Business Studies, Vol.13, Summer, pp.89-99
    9. Boulding, W.K. Ajay, S. Richard, and A.Z. Valarie (1993), “A Dynamic Process Model
    of Service Quality: From Expectation to Behavioral Intentions”, Journal of
    Marketing Research, 30
    10. Boyd, T. C. & Krehbiel, T. C. (2006). An Analysis of the Effects of Specific Promotion
    Types on Attendance at Major League Baseball Games. Mid - American Journal of
    Business, 21 (2), 21-32.
    11. Branch, D. Jr. (2008). The Charlotte Bobcats: (Re) Launching a New (Old) NBA
    Franchise. Sport Marketing Quarterly, 17 (1), 57-62.
    12. Bristow, D. N., Sebastian, R. J. (2001). Holy cow! Wait 'til next year! A closer look
    at the brand loyalty of Chicago Cubs baseball fans. The Journal of Consumer
    Marketing, 18 (3), 256-273.
    13. Bronfenbrenner, U. (1960). Freudian theories of identification and their
    derivatives. Child Development, 31, 15-40.
    14. Clark, John M. (2002), “Corporate Stadium Sponsorships, Signaling Theory, Agency
    Conflicts, and Shareholder Wealth,” Journal of Advertising Research, 42 (6),16-33.
    15. Clark, John M. (2002), “Corporate Stadium Sponsorships, Signaling Theory, Agency
    Conflicts, and Shareholder Wealth,” Journal of Advertising Research, 42 (6),16-33.
    16. Colin Beasty. (2007, October). CRM Scores for Sports Franchises. Customer
    Relationship Management, 11 (10), 17-18.
    17. Cornwell, T. B. & Maignan, I. (1998). An international review of sponsorship
    research. Journal of Advertising, 27 (1), 1-21.
    18. Coulter, K. S. & Coulter, R. H. (2000), “The Effects of Service Representative
    Characteristics on Trust: The Moderating Role of Length of Relationship,” in
    Gundlach, C. T. and Murphy, P. E. (Eds), AMA Summer Educators’ Conference
    Proceedings: Enhancing Knowledge Development in Marketing, American
    Marketing Association, Chicago, IL
    19. Covell, D. (2008). The Lowell Spinners and the Yankee Elimination Project: A Case
    Study Consideration of Linking Community Relations and Sponsorship. Sport
    Marketing Quarterly, 17 (2), 122-126.
    20. Donavan, D. T., Janda, S.Suh, J. (2006). Environmental influences in corporate
    brand identification and outcomes. Journal of Brand Management, 14
    (1/2), 125-136.
    21. Duck, S. (1976), Explorations in Interpersonal Communication, Sage Publications,
    Beverly Hills, CA.
    22. Fisher, R.J., & Wakefield, K. (1998). Factors leading to group identification: A field
    study of winners and losers. Psychology & Marketing, 15: 23-40.
    23. Fraser, S. P. (2007). Minor League Teams and Minor League Cities: Evidence from
    the ECHL. Sport Marketing Quarterly, 16 (3), 147-160.
    24. Fornell, Claes (1992), “A national Customer Satisfaction Barometer: The Swedish
    Experience,” Journal of Marketing, V ol.56, No.1, January, pp.6-21.
    25. Gentry, L., Kalliny, M. (2008). Consumer Loyalty - A Synthesis, Conceptual
    Framework, and Research Propositions. Journal of American Academy of Business,
    Cambridge, 14 (1), 1-9.
    26. Gladden, J.M., Funk, D.C. (2001), "Understanding brand loyalty in professional
    sport: examining the link between brand associations and brand loyalty",
    International Journal of Sports Marketing & Sponsorship, Vol. 3 No.2, pp.67-94.
    27. Graeff, T. R. (1996), “Image Congruence Effects on Product Evaluations:The Role
    of Self -Monitoring and Public/Private Consumption,” Psychology and Marketing,
    Vol.13 (August), pp.481-499.
    28. Gremler, D. D., Gwinner, K. P. & Brown S. W. (2001), “Generating Positive
    Word-of-Mouth Communication through Customer-Employee Relationship,”
    International Journal of Service Industry Management, Vol. 12, No. 1, pp. 44-59.
    29. Gutek, B. A., Bhappu, A. D., Liao-Troth, M. A., & Cherry, B.(1999), “Distinguishing
    Between Service Relationships and Encounters,” Journal of Applied Psychology,
    Vol. 84, No. 2
    30. Guiltinan, J. P., (1987), “The Price Bundling of Services : A Normative Framework,”
    Journal of Marketing, pp.74-85
    31. Gwinner, K. Swanson, S. R. (2003). A model of fan identification: Antecedents and
    sponsorship outcomes. The Journal of Services Marketing, 17 (2/3), 275.
    32. Hall, S. (1996). Introduction: Who needs identity. In Stuart Hall & Paul du Gay
    (Eds.). Questions of Cultural Identity, pp.1-17. London: Sage Publications.
    33. Hunt, S. D., Morgan, R. M. (1994). Relationship marketing in the era of network
    competition. Marketing Management, 3 (1), 18.
    34. Jubenville, C. B., Goss, B. D., & Ledford, B. (2004). Baseball Marketing: Back to the
    Minors. Sport Marketing Quarterly 13 (1), 60-63
    35. Kapferer, J. N. (1992). Strategic brand management. New York: The Free Press.
    36. Kaynak, E., Salman, G. G., Tatoglu, E. (2008). An integrative framework linking
    brand associations and brand loyalty in professional sports. Journal of Brand
    Management, 15 (5), p336-357
    37. Lastovica, J. & Gardner, D. (1978). Components of involvement. Attitude Research
    Plays for High Stakes, 53-73.
    38. Laverie, D.A., & Arnett, D. B. (2000), Factors Affecting Fan Attendance: The
    Influence of Identity Salience and Satisfaction. Journal of Leisure Research, 32 (2):
    225-246.
    39. Lee, J. H. (2000). Sport marketing strategies through the analysis of sport
    consumer behavior and factors influencing attendance. Ph.D. dissertation,
    University of Minnesota, United States.
    40. Lin, Yun-Tsan (2007). Factors influencing baseball fan's brand loyalty: A
    comparison of Florida Marlins and Tampa Bay Devil Rays. Ph.D. dissertation, Lynn
    University, United States.
    41. Matsuoka, H., Chelladurai, P., & Harada, M. (2003). Direct and interaction effects
    of team identification and satisfaction on intention to attend games. Sport
    Marketing Quarterly, 12 (4), 244-253.
    42. McDonald, M., Sutton, W., & Milne, G. (1995). TEAMQUALTM: Measuring service
    quality in professional team sports. Sport Marketing Quarterly, 4 (2), 9-15.
    43. Mellen, M., Dekimpe, M. G., Steenkamp, J. E. M., & Abeele, P. V. (1997). Decline
    and variability in brand loyalty. International Journal of Research in Marketing,
    14(5), 405-420.
    44. Nixon, H. L. Jr. & Frey, J. H. (1998)”A Sociology of Sport”, International Thomson
    Publishing Inc., New York.
    45. Oliver, R. L. (1999). Whence consumer loyalty? Journal of Marketing, 63 (4), 33-44.
    46. Onkvisit, S. and Shaw, J. (1987), “Self-Concept and Image Congruence:Some
    Research and Managerial Implications,” Journal of Consumer Marketing, Vol.4
    (winter), pp.13-24.
    47. Parasuraman, A., Zeithaml, V. A. & Berry, L. L. (1988), SERVQUAL: A multiple-item
    scale for measuring consumer perceptions of service quality, Journal of Retailing,
    64(1), pp.12-40.
    48. Pitts, B. G. & Stotlar D. K. (1996). “Fundamentals of Sport Marketing”, Fitness
    Information Technology, Morgantown.
    49. Robertson, T. S. (1976), Low commitment consumer behavior, Journal of
    Advertising Research, 16, 19-24.
    50. Sheth, J.N. & Parvatiyar A. (1995), “Relationship Marketing in Consumer Markets:
    Antecedents and Consequences,” Journal of the Academy of Marketing Science,
    (Fall), 255-71.
    51. Sirgy, J. (1982), “Self-Concept in Consumer Behavior:A Critical Review,” Journal of
    Consumer Research, Vol.9 (December), pp.287-300.
    52. Sutton, W.A., McDonald, M.A., Milne, G.R., Cimperman, J. (1997), "Creating and
    fostering fan identification in professional sports", Sport Marketing Quarterly, 6
    (1), pp.15-22.
    53. Underwood, R., Bond, E. & Baer, R. (2001). Building Service Brand Via Social
    Identity: Lessons From The Sports Marketplace. Journal of Marketing Theory and
    Practice, 9 (1), 1-13.
    54. Wan-Huggins & Veronica, N.(1998). The development and longitudinal test of a
    model of organizational identification. Journal of Applied Social Psychology, 28,
    724-749.
    55. Wann, D. L. & Branscombe, N. R. (1993). Sports Fans: Measuring Degree of
    Identification with Their Team. International Journal of Sports Psychology, 24 (1),
    1-17.
    56. Wann, D.L., & Branscombe, N.R. (1990). Die-hard and fair weather fans: Effects of
    identification on BIRGing and CORFing tendencies. Journal of Sport and Social
    Issues, 14: 103-117.
    57. Washburn, J. H., Till, B. D., Priluck, R. (2004). Brand Alliance and Customer-Based
    Brand-Equity Effects. Psychology & Marketing, 21 (7), 487-508.
    58. Woodside, A. G., L. L. Frey & R. T. Daly (1989), “Linking Service
    Quality, Customer Satisfaction and Behavioral Intention,” Journal of Health Care
    Marketing, Vol. 9, pp. 5-17.

    QR CODE
    :::