| 研究生: |
曾紹烜 Tseng, Shao-Hsuan |
|---|---|
| 論文名稱: |
新冠肺炎對台灣貨運承攬運送產業影響之個案分析 A Case Study on the Impact of COVID-19 on the Freight Forwarding Industry of Taiwan |
| 指導教授: |
蔡政憲
Tsai, Jason |
| 口試委員: |
林士貴
Lin, Shih-Kuei 黃孝慈 Huang, Hsiao-Tzu |
| 學位類別: |
碩士
Master |
| 系所名稱: |
商學院 - 國際經營管理英語碩士學位學程(IMBA) International MBA Program College of Commerce(IMBA) |
| 論文出版年: | 2020 |
| 畢業學年度: | 109 |
| 語文別: | 英文 |
| 論文頁數: | 85 |
| 中文關鍵詞: | 貨運承攬業 、新冠肺炎 、策略 |
| 外文關鍵詞: | Freight forwarder, COVID-19, Strategy |
| DOI URL: | http://doi.org/10.6814/NCCU202100007 |
| 相關次數: | 點閱:124 下載:0 |
| 分享至: |
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The pandemic of COVID-19 has been a black swan, which has disrupted the global supply chain and affected the global economy significantly. Freight forwarding industry has been one of victims in this chaos which more threats have been possessed to the industry, resulting even more intense competition and rivalry between established freight forwarders. This has caused a significant negative impact on individual freight forwarder’s growth and profitability.
This case study aimed to use X Company as an example to investigate the impact of COVID-19 on the freight forwarding industry and possible resilience strategy that could be pursued by individual freight forwarder to overcome the chaos in supply chain disruption in order to maintain one’s operation and sustain one’s competitive advantage over its rivals. The six forces model and SWOT analysis were conducted to examine the freight forwarding industry X Company operating in and assess X Company’s position within the industry, respectively.
The results showed there were changes in the industry environment and X Company’s position within the industry before and after the impact of COVID-19. These results suggested possible functional-, business-, and corporate-level strategies that X Company and other freight forwarders could pursue to enable them to stay competitive in the industry and respond to the changes in industry environment and customer needs under the impact of COVID-19. In that way, individual freight forwarder would be able to keep deliver superior performance and boost its profitability and profit growth further in order to sustain its competitive advantage over its rivals during the pandemic of COVID-19.
1. Introduction 1
1.1. Definition of freight forwarding industry 1
1.2. Research problem 1
1.3. Research purpose 3
1.4. Research methodology 3
1.5. Research framework 5
2. Supply Chain Logistics Overview 6
2.1. Importance of logistics in global supply chain and international trade 6
2.2. Introduction of global supply chain 7
2.2.1. Global freight forwarding industry 8
2.2.2. Global shipping line industry 11
2.2.3. Global airline industry 13
2.3. Taiwan’s freight forwarding industry 15
3. X Company Overview 19
3.1. Introduction of X Company 19
3.2. Service offerings 20
3.3. Organizational structure 20
3.4. Business canvas 22
4. Supply Chain Logistics Disruption by COVID-19 29
4.1. Impact on shipping line industry 29
4.2. Impact on airline industry 33
4.3. Impact on freight forwarding industry – X Company 35
5. Methodology 37
5.1. Six forces model 37
5.1.1. Industry analysis before the impact of COVID-19 37
5.1.1.1. Risk of entry by potential competitors 37
5.1.1.2. Rivalry among established companies 42
5.1.1.3. The bargaining power of buyers 46
5.1.1.4. The bargaining power of suppliers 47
5.1.1.5. Substitute products 48
5.1.1.6. Complementors 48
5.1.2. Industry analysis after the impact of COVID-19 49
5.1.2.1. Risk of entry by potential competitors 49
5.1.2.2. Rivalry among established companies 52
5.1.2.3. The bargaining power of buyers 54
5.1.2.4. The bargaining power of suppliers 55
5.1.2.5. Substitute products 56
5.1.2.6. Complementors 56
5.2. SWOT analysis 57
5.2.1. SWOT analysis on X Company before the impact of COVID-19 57
5.2.1.1. Strengths 58
5.2.1.2. Weaknesses 60
5.2.1.3. Opportunities 60
5.2.1.4. Threats 61
5.2.2. SWOT analysis on X Company after the impact of COVID-19 61
5.2.2.1. Strengths 62
5.2.2.2. Weaknesses 62
5.2.2.3. Opportunities 62
5.2.2.4. Threats 63
6. Results 65
6.1. Results from six forces model 65
6.2. Results from SWOT analysis 67
7. Recommendations 70
7.1. Functional-level strategy 70
7.2. Business-level strategy 76
7.3. Corporate-level strategy 78
8. Conclusion 79
9. References 81
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