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研究生: 龍柏如
Lung, Po-Ju
論文名稱: 製造業數位轉型之個案研究
Digital Transformation in a Manufacturing Firm: a Case Study
指導教授: 張欣綠
Chang, Hsin-Lu
口試委員: 王凱
Wang, Kai
周致遠
Chou, Chih-Yuan
學位類別: 碩士
Master
系所名稱: 商學院 - 資訊管理學系
Department of Management Information System
論文出版年: 2023
畢業學年度: 111
語文別: 英文
論文頁數: 44
中文關鍵詞: 數位轉型流程再造資訊科技
外文關鍵詞: Digital Transformation, Process Reengineering, Information Technology Application
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  • 近年來,湧現出眾多新興的數位技術,影響著各個經濟領域。面對這個不斷變化的產業環境,許多公司正在努力進行數位轉型,以增強其產品、商業模式和流程,目標是要提升競爭力和獲利能力。然而,並非所有公司都具備足夠的能力來有效地指導這個變革過程,只有其中很少一部分實際上達到了他們預期的目標。我們的研究深入探討了一家製造公司,以獲取參與專案的成員的觀點和經驗。通過這項研究,我們確定了決定數位轉型成功的關鍵因素和維度。首先,我們注意到,與外部因素相比,內部的驅動因素更有力地影響著公司進行這些轉型專案。此外,我們發現數位轉型的主要動力在於價值創造。關於價值創造的明確願景成為了將技術進步、財務考慮和結構變革相一致的基礎。最後,我們強調了培養數位文化的重要性,以確保數位轉型的可持續性和持久性。這項研究通過提供實用的見解並建立一個有效實施數位轉型的框架,改善了數位轉型策略理解的零碎性。通過這樣做,它擴展了管理的視角,並為學術界和業界提供了更深入的理解。


    In recent years, an array of novel digital technologies has surfaced, impacting diverse sectors of the economy. Faced with this evolving industry landscape, numerous companies are striving to undertake digital transformations to enhance their products, business models, and processes. The ultimate goal is to bolster their competitiveness and profitability. Nevertheless, not all companies possess the adeptness to navigate this transformative process effectively. A mere fraction of them actually attains their intended objectives. Our study delved into a manufacturing company to capture the viewpoints and experiences of involved project members. Through this investigation, we pinpointed the factors and dimensions pivotal to the success of digital transformation endeavors. Initially, we noted that internal motivators tend to exert a more potent influence on companies embarking on these transformational projects compared to external factors. Furthermore, we discerned that the primary impetus behind digital transformation lies in value creation. A distinct vision pertaining to value creation serves as the bedrock for aligning technological advancements, financial considerations, and structural changes. Lastly, we underscored the importance of cultivating a digital culture to ensure sustainable and enduring digital transformation. This study rectifies the fragmented comprehension of digital transformation strategies by offering pragmatic insights and establishing a framework for effectual implementation of digital transformation. In doing so, it augments the perspective of management and contributes a deeper comprehension to both the academic and industrial domains.

    Chapter 1. Introduction 1
    Chapter 2. Literature Review 4
    2.1 Drivers of digital transformation 4
    2.2 Elements of digital transformation 6
    2.3 Results of digital transformation 13
    Chapter 3. Research Method 15
    3.1 Case Company 15
    3.2 Data Collection 16
    3.3 Description of Methodology 19
    Chapter 4. Data Analysis and Findings 21
    4.1 Drivers of Digital Transformation Aspects 22
    4.1.1 Competitive Pressure 22
    4.1.2 The Need to Automate Operations 23
    4.1.3 Changing Business Models 23
    4.2 Elements of Digital Transformation Aspects 24
    4.2.1 Process and Information Transparency 24
    4.2.2 Business Capabilities of IT Personnel 24
    4.2.3 Budgeting for Digital Transformation 25
    4.2.4 End-to-End Value Chain Management 26
    4.2.5 Cross-Functional Change Management 26
    4.2.6 The Changing Role of IT 27
    4.2.7 Team Based Mission Taskforce 27
    4.3 Outcomes of Digital Transformation Aspects 28
    4.3.1 Seamless Information Exchange 28
    4.3.2 An Agile Organization 29
    4.3.3 A Digital Culture 30
    Chapter 5. Discussion 31
    Chapter 6. Conclusion 34
    References 36
    ii
    Appendix A 40
    Interview Guide in Chinese version 40
    Interview Guide in English version 41
    Appendix B 44
    Organization Chart 44

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