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研究生: 顏弘欽
論文名稱: 國民小學教師組織政治知覺、印象管理動機與 組織公民行為之關聯性:多層次模型的分析
The relationship among teachers’ perception of organizational politics, impression management motives, and organizational citizenship behaviors of elementary school: A multi-level model analysis
指導教授: 張奕華
學位類別: 博士
Doctor
系所名稱: 教育學院 - 教育學系
Department of Education
論文出版年: 2014
畢業學年度: 102
語文別: 中文
論文頁數: 270
中文關鍵詞: 印象管理動機組織公民行為組織政治知覺多層次分析
外文關鍵詞: impression management motives, multilevel analysis, organizational citizenship behaviors, perception of organizational politics
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  • 本研究旨在探討國民小學教師組織政治知覺、印象管理動機與組織公民行為之關聯性,並分析學校組織政治氣候對教師組織政治知覺、印象管理動機與組織公民行為之間關係的影響。本研究採用調查研究法。在預試階段以新竹縣公立國民小學教師為對象,寄發300份預試問卷,回收有效問卷224份,據以分析測量工具的信效度。在正式施測階段,以臺灣地區公立國民小學教師為對象,寄發1,458份問卷,回收有效問卷1,026份。在資料分析方面,透過描述性統計、單因子變異數分析、相關分析及階層線性模式等方法,檢測本研究問題及假設。依據研究結果,本研究獲致以下結論:
    一、教師組織政治知覺、印象管理動機與組織公民行為之現況分析
    (一)國民小學教師具有中等程度的組織政治知覺。
    (二)國民小學教師具有中高程度的印象管理動機。
    (三)國民小學教師具有良好程度的組織公民行為。
    二、教師組織政治知覺、印象管理動機與組織公民行為之差異分析
    (一)教師的組織政治知覺會因學校規模、學歷及擔任職務之不同而有所差異。
    (二)教師印象管理動機會因學校規模、學校地區、性別、學歷及擔任職務之不同
    而有所差異。
    (三)教師組織行為會因學校規模、學校地區、性別、年齡、服務年資及擔任職務
    之不同而有所差異。
    三、教師組織政治知覺、印象管理動機與組織公民行為之關聯性分析
    (一)教師的組織政治知覺對組織公民行為具有負向的影響。
    (二)教師的組織政治知覺對塑造正面印象的動機具有正向的影響。
    (三)避免負面印象及塑造正面印象的動機對教師組織公民行為具有正向的影
    響。
    (四)教師的組織政治知覺會透過塑造正面印象的中介效果,間接對組織公民行為
    產生正向的影響。
    (五)學校組織政治氣候會調節教師組織政治知覺及組織公民行為的關係。
    (六)學校組織政治氣候會調節教師組織政治知覺及塑造正面印象的關係。
    依據研究結果,本研究針對學校行、校長及教師三方面提出相關建議:
    一、對學校行政的建議
    (一)形塑正向組織氣候,避免過多的政治行為。
    (二)重視學校運作公平,提升成員的信任感。
    (三)暢通溝通管道,避免影響團體的過度操弄。
    二、對學校校長的建議
    (一)妥善處理學校政治行為,避免產生負面效應。
    (二)明辨成員工作行為動機,避免形成惡性競爭。
    (三)正向肯定教師組織公民行為,鼓勵教師對教育工作的額外付出。
    三、對學校教師的建議
    (一)正向看待學校組織政治,調整自我工作心態。
    (二)適時善用印象管理策略,提升工作績效表現。
    (三)積極從事組織公民行為,創造個人與組織價值。
    最後,本研究亦針對未來研究提出在測量工具、研究內容、研究設計及資料分析等方面的建議。


    The study investigated the relationships among the perception of organizational politics, impression management motives, and organizational citizenship behaviors in elementary school teachers. Moreover, this study analyzed the impact of the organizational political climate in schools on the relationships among the perception of organizational politics, impression management motives, and organizational citizenship behaviors. In the pretest administered in this study, a survey was conducted on public elementary school teachers in Hsinchu County. A total of 300 questionnaires were distributed, and 224 were returned. The reliability and validity of the questionnaire were tested. In the formal survey, the subjects were public elementary school teachers from across Taiwan. A total of 1,458 questionnaires were distributed, and 1,026 valid samples were returned. The data were analyzed using descriptive statistics, analysis of variance, correlation analysis, and hierarchical linear models to validate the research hypotheses. Based on the results, the following conclusions were derived:
    1. The perception level of teachers regarding organizational politics, impression management motives, and organizational citizenship behaviors:
    (1) Elementary school teachers possess a middle-level perception of organizational politics.
    (2) Elementary school teachers possess middle-high-level impression management motives.
    (3) Elementary school teachers possess favorable organizational citizenship behaviors.
    2. The variance analysis of teachers’ perception of organizational politics, impression management motives, and organizational citizenship behaviors:
    (1) The perception of organizational politics for teachers varies by school size, educational background, and position in school.
    (2) The impression management motives of teachers vary by school size, school location, gender, educational background, and position in school.
    (3) The organizational citizenship behaviors of teachers varies by school size, school location, gender, age, and years of service.
    3. The relationships among teachers’ perception of organizational politics, impression management motives, and organizational citizenship behaviors:
    (1) The perception of organizational politics negatively affects organizational citizenship behaviors.
    (2) The perception of organizational politics for teachers positively affects the motivation to create a positive impression.
    (3) The motivation to avoid a negative impression and create a positive impression positively affects the organizational citizenship behaviors of teachers.
    (4) The creation of a positive impression for teachers mediates the relationship between the perception of organizational politics and organizational citizenship behaviors.
    (5) The organizational political climate in school moderates the relationship between the perception of organizational politics and the organizational citizenship behaviors of teachers.
    (6) The organizational political climate moderates the relationship between the perception of organizational politics and the development of a positive impression.
    According to the research results, the following suggestions are proposed for school practice, principals, and teachers.
    1. For school practice:
    (1) Establish a positive organizational climate and avoid excessive political behavior.
    (2) Focus on the fairness of school operations and promote the trust of members.
    (3) Provide unimpeded communication channels and avoid excessive manipulation by the impacting group.
    2. For school principals:
    (1) Appropriately control the political behavior of the school to avoid negative effects.
    (2) Distinguish working motivation among members to avoid negative competition.
    (3) Positively affirm teachers’ organizational citizenship behaviors, and encourage teachers to invest additional effort in educating students.
    3. For school teachers:
    (1) Positively address school organizational politics, and adjust one’s self-working attitude.
    (2) Appropriately use impression management strategies to enhance job performance.
    (3) Positively engage in organizational citizenship behaviors, and create personal and organizational value.
    Finally, this paper provides suggestions for future research, which include suggestions for measuring tools, research content, research design, and data analysis.

    目 次
    第一章 緒論…………………………………………………..…....…...…...…1
    第一節 研究動機………………………………………………..…………...…1
    第二節 研究目的與待答問題……………………………………..…….......…7
    第三節 名詞釋義……………………………………………………..….......…8
    第四節 研究方法與步驟……………………………………………….....……9
    第五節 研究範圍與限制………………………………………….....…..…......13
    第二章 文獻探討……………………………………..…….……....……........15
    第一節 組織公民行為的意涵與相關研究………………………..…......….…15
    第二節 教師組織公民行為的意涵與相關研究………............................….…40
    第三節 組織政治知覺的意涵與相關研究…………………….……………....69
    第四節 印象管理動機的意涵與相關研究……………………..…..….……....85
    第五節 理論模型推導……………………………………………..….....……..95
    第三章 研究設計與實施……………..…………………………..….......….101
    第一節 研究架構與變項…………………………….……….................…..…101
    第二節 研究對象………………………………………………….….………..103
    第三節 研究工具…………………………………………………....………....105
    第四節 實施程序…………………………………………………….…......….135
    第五節 資料處理與分析……………………………………...……….………136
    第四章 結果與討論………………..……….………………...……….….….141
    第一節 資料檢測...……………………………………………………….……141
    第二節 教師組織政治知覺、印象管理動機與組織公民行為之現況分析…147
    第三節 教師組織政治知覺、印象管理動機與組織公民行為之差異分析…154
    第四節 教師組織政治知覺、印象管理動機與組織公民行為之相關分析…177
    第五節 教師組織政治知覺、印象管理動機與組織公民行為之關聯性..….180
    第六節 綜合討論………………………………………………….…………..194
    第五章 結論與建議……………..………….…………………………….…201
    第一節 結論……………………………………………..………………….....201
    第二節 建議…………………..…………………………………………….…205
    參考文獻……………………………………………………...………...….……211
    壹、中文部分………………………………………………………….……......211
    貳、外文部分………………………………..…………………………....…….217
    附錄
    附錄一:「專家內容效度審查審查問卷」…….………………………….……...247
    附錄二:「管理領域專家學者內容效度修正意見統計表」………………...…..255
    附錄三:「教育領域專家學者內容效度修正意見統計表」…………….…..…..257
    附錄四:「預試問卷」………………………………………………………...…..259
    附錄五:「正式問卷」………………………………………………………..…...263
    附錄六:「個別學校組織政治氣候 計算結果」……………………….…...267

    表 次
    表2-1 組織公民行為定義彙整………………………………………..…………18
    表2-2 組織公民行為構面彙整-行為特質取向………………………………..21
    表2-3 組織公民行為構面彙整-行為受惠者取向………………………..……25
    表2-4 組織公民行為行為特質取向重要引用量表………………………..……31
    表2-5 組織公民行為行為受惠者取向重要引用量表…………………..………34
    表2-6 教師組織公民行為定義彙整……………………………………..………42
    表2-7 教師組織公民行為的構面-行為特質取向………………………..……45
    表2-8 教師組織公民行為的構面-行為受惠者取向……….……………….…50
    表2-9 組織政治知覺定義彙整…………………………………………………..70
    表2-10 組織政治知覺與相關變項分析摘要………………..………………....…73
    表2-11 組織政治知覺量表彙整…………………..…………..………………..…78
    表3-1 預試樣本基本特性摘要表……………………………..…………………104
    表3-2 正式施測樣本基本特性摘要表……………………………..……………105
    表3-3 預試量表之結構與題數摘要表………………………..…………………107
    表3-4 專家效度審查名單(管理領域)…………………..……………………108
    表3-5 專家效度審查名單(教育領域)……………………..…………………109
    表3-6 教師組織政治知覺量表項目分析摘要表……………………………...…111
    表3-7 原始教師組織政治知覺測量模型參數估計摘要表……………………...114
    表3-8 原始教師組織政治知覺測量模型適配指標摘要表………………...……114
    表3-9 修正後教師組織政治知覺測量模型參數估計摘要表……………...……116
    表3-10 修正後教師組織政治知覺測量模型適配指標摘要表……………..….…116
    表3-11 教師印象管理動機量表項目分析摘要表……..…………………….……117
    表3-12原始單因素教師印象管理動機測量模型參數估計摘要表……..…..……120
    表3-13原始單因素教師印象管理動機測量模型適配指標摘要表………………120
    表3-14原始雙因素教師印象管理動機測量模型參數估計摘要表……..………123
    表3-15原始雙因素教師印象管理動機測量模型適配指標摘要表……..………123
    表3-16修正後雙因素教師印象管理動機測量模型參數估計摘要表………..…125
    表3-17修正後雙因素教師印象管理動機測量模型適配指標摘要表………..…125
    表3-18 教師組織公民行為量表項目分析摘要表…………………………..……126
    表3-19 教師組織公民行為測量模型參數估計摘要表…………………..………130
    表3-20 教師組織公民行為測量模型參適配指標摘要……………………..……131
    表3-21 修正後教師組織公民行為測量模型參數估計摘要表…………..………133
    表3-22 修正後教師組織公民行為測量模型適配指標摘要…………..…………133
    表3-23 正式量表之結構與題數摘要表…………………………………………..134
    表4-1 研究變項區別效度分析摘要表……………………………………..……143
    表4-2 研究變項組內相關係數摘要表…………………………………..………145
    表4-3 教師組織政治知覺因素層面現況………………………………..………147
    表4-4 教師組織政治知覺測量題項現況…………………………………..……148
    表4-5 教師印象管理動機因素層面現況……………………………………..…149
    表4-6 教師印象管理動機測量題項現況………………………………….……150
    表4-7 教師組織公民行為因素層面現況……………………………….………151
    表4-8 教師組織公民行為測量題項現況………………………….……………152
    表4-9 不同學校規模教師組織政治知覺差異分析摘要表……………….……155
    表4-10不同學校地區教師組織政治知覺差異分析摘要表………………..……155
    表4-11不同性別教師組織政治知覺差異分析摘要表…………………..………156
    表4-12不同年齡組別教師組織政治知覺差異分析摘要表………………..……157
    表4-13不同年資組別教師組織政治知覺差異分析摘要表…………………..…157
    表4-14不同學歷組別教師組織政治知覺差異分析摘要表……………..………158
    表4-15不同職務組別教師組織政治知覺差異分析摘要表………………..……159
    表4-16不同學校規模教師印象管理動機差異分析摘要表……………..………160
    表4-17不同學校地區教師印象管理動機差異分析摘要表………………..……161
    表4-18不同性別教師印象管理動機差異分析摘要表…………………. ………162
    表4-19不同年齡組別教師印象管理動機差異分析摘要表………………..……163
    表4-20不同年資組別教師印象管理動機差異分析摘要表………………..……164
    表4-21不同學歷組別教師印象管理動機差異分析摘要表………………..……165
    表4-22不同職務組別教師印象管理動機差異分析摘要表………………..……166
    表4-23不同學校規模教師組織公民行為差異分析摘要…………………..……167
    表4-24不同學校地區教師組織公民行為差異分析摘要表…………………..…168
    表4-25不同性別教師組織公民行為差異分析摘要表…………………..………169
    表4-26不同年齡組別教師組織公民行為差異分析摘要表…………..…………170
    表4-27不同年資組別教師組織公民行為差異分析摘要表………………..……171
    表4-28不同學歷組別教師組織公民行為差異分析摘要表………………..……172
    表4-29不同職務組別教師組織公民行為差異分析摘要表…………………..…174
    表4-30教師組織政治知覺與印象管理動機相關分析摘要表……………..……177
    表4-31教師組織政治知覺與組織公民行為相關分析摘要表………………..…178
    表4-32教師印象管理動機與組織公民行為相關分析摘要表………………..…179
    表4-33研究變項直接效果參數估計摘要表………………………………..……186
    表4-34研究變項中介效果參數估計摘要表………………………………..……189
    表4-35研究變項調節效果參數估計摘要表……………………………………..193

    圖 次
    圖1-1 研究步驟流程………………………………………………..…………..…12
    圖2-1 研究變項直接效果模型圖…………………………………..………..……97
    圖2-2 研究變項中介效果模型圖………………………………..…………..……98
    圖2-3 研究變項調節效果模型圖………………………………..…………..……99
    圖3-1 研究架構……………………………………………………………..……102
    圖3-2 教師組織政治知覺測量模型……………………………………..………112
    圖3-3 原始教師組織政治知覺測量模型…………………………………..……113
    圖3-4 修正後教師組織政治知覺測量模型………………………………..……115
    圖3-5 單因素教師印象管理動機測量模型………………………………..……118
    圖3-6 原始單因素教師印象管理動機測量模型……………………………..…119
    圖3-7 原始雙因素教師印象管理動機測量模型…………………………..……121
    圖3-8 原始雙因素教師印象管理動機測量模型………………………………...122
    圖3-9 修正後雙因素教師印象管理動機測量模型………………………...……124
    圖3-10 教師組織公民行為測量模型………………………………………...……128
    圖3-11 原始教師組織公民行為測量模型…………………………………...……129
    圖3-12 修正後教師組織公民行為測量模型………………………………...……132
    圖4-1 研究變項直接效果分析結果………………………………………...……186
    圖4-2 組織政治氣候、組織政治知覺與組織公民行為調節效果示圖…………190
    圖4-3 組織政治氣候、組織政治知覺與塑造正面印象調節效果示意圖………191

    壹、中文部分
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    王叢桂、羅國英(2010)。自我發展與利他服務價值觀的融合:華人工作價值的變遷與發展。本土心理學研究,33,3-57。
    毛筱豔、吳鳳翎(2011)。職場友誼與組織政治知覺之關係。北商學報,20,59-70。
    池文海、林憬、季璐、陳英吟(2012)。組織政治知覺對組織承諾之研究。商管科技季刊,13(4),427-459。
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