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研究生： 盧珮筠
論文名稱： 逆物流下與供應商協同合作之績效評估與資源分配模式研究
Performance evaluation and resource allocation analysis for collaboration with suppliers in reverse logistics
指導教授： 林我聰
學位類別： 碩士
Master
系所名稱： 商學院 - 資訊管理學系
Department of Management Information System
論文出版年： 2012
畢業學年度： 100
語文別： 中文
論文頁數： 73
中文關鍵詞： 逆物流 、績效評估 、協同合作 、資料包絡分析法
相關次數： 點閱：162  下載：0 
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    • 逆物流系統中，企業須與夥伴協同合作，以降低不確定性和風險，進而提高績效。影響逆物流協同合作績效的因素，包含質化的資訊分享與協同合作因素和量化的成本、利潤因素。本研究以資料包絡分析法(Data Envelopment Analysis ,DEA)，針對12家有逆物流活動之製造商，評估逆物流發展現況，給予未來資源分配建議。
    本研究中，質化指標先經由層級分析法(Analytic Hierarchy Process , AHP)做前置處理，再與量化指標進行DEA分析，選用DEA模式為CCR及BCC模式，分析各別協同合作績效之相對效率，並透過差額變數分析與敏感度分析探討不同投入和產出的變數組合，對效率的變化，進而瞭解各個變數對於績效之影響。
    再針對企業目前之逆物流協同合作現況，提供資源分配之建議，使企業資源能更有效利用。

    第一章 緒論 1
    1.1 研究背景 1
    1.2 研究動機 2
    1.3 研究目的 2
    1.4 研究架構 3
    第二章 文獻探討 4
    2.1 供應鏈管理與績效評估 4
    2.1.1 供應鏈管理之定義 4
    2.1.2 供應鏈管理與績效評估 4
    2.1.3 績效評估工具 6
    2.2 逆物流與協同合作 9
    2.2.1 逆物流之定義 9
    2.2.2 協同合作之定義 10
    2.2.3 協同合作之類型 12
    2.2.4 協同合作之指標 14
    2.3 資料包絡分析法（DATA ENVELOPMENT ANALYSIS , DEA） 18
    2.3.1 DEA定義 18
    2.3.2 DEA模式 19
    2.3.3 DEA特性與限制 22
    2.4 層級分析法(ANALYTIC HIERARCHY PROCESS , AHP) 23
    2.4.1 AHP定義 23
    2.4.2 AHP模式 23
    2.4.3 AHP特性與假設 25
    2.5 整合DEA與AHP之模式 27
    第三章 績效評估及資源分配模式 29
    3.1 研究模式 29
    3.2 應用整合DEA與AHP之模式 31
    3.2.1 選擇決策單位 31
    3.2.2 選擇投入與產出項與指標 33
    3.2.3 確認DEA模式 35
    3.3 問卷設計 35
    第四章 資料收集與分析 38
    4.1 資料收集 38
    4.1.1 量化指標資料收集 40
    4.1.2 質化指標資料收集 44
    4.2 DMU績效評估 48
    4.2.1 相關性分析 48
    4.2.2 DEA效率分析 49
    4.2.3 DEA差額變數分析 56
    4.2.4 DEA敏感度分析 57
    4.3 資源分配策略建議 61
    第五章 結論與建議 62
    參考文獻 63
    附錄一_AHP問卷 68

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    6. 黃旭男（1993），「資料包絡分析法使用程序之研究及其在非營利組織效率評估上之應用」，交通大學管科所博士論文
    7. 李健瑞(2003)，「以資料包絡分析法比較二十個國家科技競爭效率之評估」，國立中央大學產業經濟研究所碩士論文
     
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