| 研究生: |
簡士超 Chien, Shih-Chao |
|---|---|
| 論文名稱: |
跨國護理人力留任制度之比較與策略分析 : 從管理創新與財務永續觀點建構混合式留才模型之探討--以美國、英國、澳洲、日本為例 CROSS-NATIONAL RETENTION STRATEGIES FOR NURSING SYSTEMS: A MANAGEMENT AND FINANCIAL PERSPECTIVE TOWARD SUSTAINABLE HYBRID TALENT MODELS -- CASES FROM THE UNITED STATES, AUSTRALIA, THE UNITED KINGDOM, AND JAPAN |
| 指導教授: |
陳嬿如
翁嘉祥 |
| 口試委員: |
陳嬿如
Chen, Yenn-Ru 翁嘉祥 Weng, Chia-Hsiang 王樹鳳 Wang, Shu-Feng |
| 學位類別: |
碩士
Master |
| 系所名稱: |
商學院 - 經營管理碩士學程(EMBA) Executive Master of Business Administration(EMBA) |
| 論文出版年: | 2026 |
| 畢業學年度: | 114 |
| 語文別: | 中文 |
| 論文頁數: | 84 |
| 中文關鍵詞: | 護理留任 、跨國制度分析 、財務誘因策略 、混合式人才管理模型 、管理創新 、Z 世代人力資源管理 、醫療永續經營 |
| 外文關鍵詞: | Nurse retention, cross-national policy comparison, differential compensation, flexible deployment, human capital ROI, management innovation, Generation Z workforce, healthcare sustainability |
| 相關次數: | 點閱:22 下載:2 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
全球醫療人力荒持續升溫,特別在COVID-19疫情後,醫師與護理師的大量流失對醫療品質與財務營運造成顯著挑戰。為因應高流動率與人力老化問題,各國政府陸續推出多元化的留任機制與激勵策略,然成效與可持續性差異甚鉅。本研究以台灣護理人力為核心觀察對象,選擇美國、澳洲、英國與日本四個已開發國家為比較對象,針對其護理人員在制度誘因、政策架構、財務回報與人力管理模式等層面進行橫向評比與結構化分析。透過文獻資料蒐集、官方數據比對與政策內容解析,建構出具備彈性工時、專業成長、心理支持與區域誘因的「混合式留才模型」架構,並結合企業管理與Z世代人才價值觀,提出可應用於台灣及類似醫療體系的具體建議。本研究亦從財務觀點探討不同誘因對留任成本效益之影響,強調留才制度不應只限於薪資調整,更應透過制度創新與文化管理,實現永續人力資本經營。
The global shortage of medical personnel has intensified, particularly in the aftermath of the COVID-19 pandemic, making nurses turnover the primary operational bottleneck for acute-care systems, with direct impacts on patient flow, safety, and financial sustainability. Centering on Taiwan and benchmarking the United States, Australia, the United Kingdom, and Japan, this study conducts a structured, cross-national comparison of nurse retention policies across four levers: compensation architecture (differential shift premiums, staged retention bonuses, tuition support tied to service); workforce design (staffing ratios, AI-enabled demand forecasting, cross-unit float pools, flexible/part-time tracks); organizational infrastructure (mentoring, psychological safety, Magnet/Pathway-type identity models); and regional/service-line incentives. Using peer-reviewed literature, official datasets, and policy documents, we synthesize a hybrid retention model that aligns managerial innovation with financial sustainability: shift from one-off bonuses to sustained differentials; link rewards to capability and teaching; and pair predictable scheduling with system-level peak-load deflection (e.g., AI staffing, weekend/holiday UCCs). We frame retention as a capital allocation loop which redeploying savings from overtime, agency labor, and avoidable boarding into targeted premiums, mentoring capacity, and re-entry programs thereby stabilizing supply without expanding the reimbursement envelope. The model offers actionable guidance for Taiwan and similar systems, while addressing Generation Z expectations for autonomy, development, and well-being.
摘要 I
Abstract II
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究問題與目的 2
第三節 研究範圍與限制 4
第四節 論文架構說明 5
第二章、文獻探討 8
第一節 護理人力短缺與工作負荷問題 8
第二節 健保支付制度對護理人力的影響 11
第三節 護理人力管理理論基礎 13
第四節 四國護理留才制度政策設計與財務策略分析 15
第五節 國際護理人力薪資與工時制度比較分析 22
第六節 國際護理人力留任制度比較:從政策設計到永續策略的整合觀點 24
第三章、研究方法 29
第一節 研究設計 29
第二節 資料來源 29
第三節 問卷設計 30
第四節 量化工具與分析方法 31
第四章、研究結果 32
第一節 護理人力流失與高工時原因分析 32
第二節 給付制度與薪酬結構問題 41
第三節 財務誘因不足的實務挑戰 45
第四節 國際解決方案的可借鏡經驗 50
第五節 本地化財務與管理策略建議 53
第五章、討論 58
第一節 主要發現與意義 58
第二節 財務誘因在護理人力管理中的角色 58
第三節 跨國比較之啟發(護理留才視角) 59
第四節 台灣支付制度改革建議 59
第五節 管理策略與政策應用(含UCC假日輕急症中心之準實驗場域) 60
第六章、結論與建議 63
第一節 研究結論 63
第二節 管理策略建議 64
第三節 政策面建議 65
第四節 研究限制 68
第五節 後續研究方向 68
第七章、參考文獻與來源 70
附錄:問卷 80
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