本研究旨在探討金融科技浪潮下，傳統銀行、金融科技公司與 SWIFT 在跨境匯款市場中的互動關係，並以「競合關係（Co-opetition）」與「商業生態系統（Business Ecosystem）」為理論基礎，分析三者如何在競爭與合作之間尋求平衡，重塑跨境匯款的生態結構。研究採用單一個案研究法，以台灣 T 銀行為研究對象，透過深度訪談蒐集第一線資料，結合理論與實務觀察，剖析金融科技創新對傳統跨境匯款業務之影響與啟示。
研究結果指出，跨境匯款市場的變革並非單純的顛覆，而是一場生態重組的過程。SWIFT 逐步轉型為生態系統中的「協調者」，銀行則憑藉信任與合規優勢成為「資金守門人」與「服務整合者」，而金融科技業者則以靈活創新扮演「催化劑」角色，共同推動市場效率與透明度提升。訪談亦顯示，監管強度與市場飽和度是影響競合關係演變的關鍵因素。對銀行而言，未來的競爭力將取決於是否能有效整合外部創新能量，發展合作夥伴生態系；對監理機構而言，如何兼顧創新推動與風險控管，將成為政策設計的核心課題。
本研究的理論貢獻在於，將競合理論應用於受高度監管的金融市場，並提出監管環境對競合模式的關鍵影響。實務上，建議本國銀行應轉型為服務整合者，鞏固合規壁壘，並透過策略合作，在生態系統中保持競爭優勢。

This study explores the interactions among traditional banks, FinTech firms, and SWIFT within the cross-border remittance market under the wave of financial technology (FinTech) transformation. Drawing upon the theoretical frameworks of Co-opetition and Business Ecosystem, this research examines how these three players seek a balance between competition and cooperation, reshaping the structure of the cross-border payment ecosystem. Adopting a single-case study methodology, this study takes a Taiwanese commercial bank—referred to as T Bank—as the focal case. Through in-depth interviews, it collects first-hand insights from industry practitioners and integrates theoretical analysis with empirical observations to investigate the implications of FinTech innovations for traditional remittance operations.
The findings reveal that the transformation of the cross-border remittance market is not a simple disruption but a process of ecosystemic reorganization. SWIFT is evolving into a coordinator within the ecosystem; banks, leveraging their trust and regulatory advantages, act as gatekeepers of capital and service integrators; while FinTech firms serve as catalysts driving efficiency and transparency. The interviews also indicate that regulatory intensity and market saturation are key factors influencing the evolution of co-opetitive relationships. For banks, future competitiveness will depend on their ability to integrate external innovation capabilities and develop partnership ecosystems. For regulators, the challenge lies in balancing innovation promotion with risk control when designing financial policies.
Theoretically, this study contributes by applying co-opetition theory to a highly regulated financial market and highlighting the regulatory environment’s pivotal influence on co-opetitive dynamics. From a practical perspective, it suggests that domestic banks should transform into service integrators, strengthen compliance advantages, and leverage strategic collaborations to maintain competitiveness within the evolving financial ecosystem.

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貳、 英文部分
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